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Permanent Remote Call Monitoring Jobs in Rutherford, NJ

MMC Group LP

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Remote CSR Needed ASAP!!- NEW JERSEY RESIDENT ONLY!! WE WILL VERIFY!

Newark, NJ · Remote

$19/hr

A second monitor * Reliable wired high-speed internet * A smartphone that supports Microsoft ... UPDATED RESUME SHOWING CALL CENTER (NOT RETAIL OR RESTUARANT) * Your next opportunity to make a ...

Urgent

Impact Recruiting Solution

Cardiologist

Brooklyn, NY · Remote

$32 - $35/hr

Cardiologist - Remote (#1696) Location: Brooklyn, NY (Remote) Employment Type: Part-time to ... Proficiency in interpreting EKGs, echocardiograms, Holter monitors, stress tests, and other cardiac ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and ... Monitor and achieve service level objectives across all service incidents and requests. * Vendor ...

Hersheys

TSA Rockville Centre NY

Manhattan, NY · Remote

$16.25 - $17.25/hr

... remote position; candidates must be comfortable traveling to each of the store locations. This ... Achieve all merchandising objectives through the effective use of Permanent Secondary Displays and ...

Mondo

Sales Manager

Manhattan, NY · Remote

Permanent, Direct Hire Compensation Range: $100-135K Quarterly Performance Bonus Benefits: Eligible ... Lead live and recorded call coaching sessions, teaching reps how to effectively speak with ...

LHH US

AP/AR

Port Washington, NY · On-site +1

$30 - $35/hr

This could be remote for someone living on the east coast or in office one day a week. This is a ... permanent. Hourly rate - $30-$35 an hour . Responsibilities Accounts Payable · Process and code ...

LHH US

AP/AR

Port Washington, NY · On-site +1

$30 - $35/hr

This could be remote for someone living on the east coast or in office one day a week. This is a ... permanent. Hourly rate - $30-$35 an hour . Responsibilities Accounts Payable · Process and code ...

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Permanent Remote Call Monitoring information

See Rutherford, NJ salary details

$10

$17

$25

How much do permanent remote call monitoring jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for permanent remote call monitoring in Rutherford, NJ is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.38 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Rutherford, NJ?

For Permanent Remote Call Monitoring jobs in Rutherford, NJ, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Rutherford, NJ look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Permanent Remote Call Monitoring jobs?

Cities near Rutherford, NJ with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,506 per year, or $17.6 per hour.

Remote CSR Needed ASAP!!- NEW JERSEY RESIDENT ONLY!! WE WILL VERIFY!

Newark, NJ • Remote

MMC Group LP
Recruiting and Staffing Services • 51 - 200 employees
Learn more about MMC Group LPexternal

Urgent

$19/hr

Full-time

Medical, Dental, Vision

Posted 5 days ago

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Job description

Remote Customer Support Representative

BYOD: Use your device- MUST have home internet, NOT MIFI/Hotspot or WIFI off phone

Remote Customer Service Representative (Healthcare Marketplace) position

WFH Opportunity - New Jersey Residents ( We will be verifying)

Pay:

  • $19/hour, English/Spanish Bilingual
  • $18/hour, English Only


The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

• Respond effectively to all forms of inbound and outbound contacts.

• Track and document all inquiries using the applicable systems.

• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.

• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

• Facilitate the fulfillment of caller requests for materials via mail, email, or download.

• Facilitate translation services for non-English speaking callers according to procedures.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

• Perform other duties as assigned by management.

Paid Training

No need to worry about knowing everything upfront — paid training is provided!

Training is 3 weeks, Monday through Friday, from 8:00 AM–4:30 PM Eastern. Attendance is mandatory, and cameras must remain on throughout training and nesting.

Remote Work

This is a 100% remote position for New Jersey residents only.

To work from home successfully, you’ll need:

• A private, quiet workspace

• A personal computer that meets BYOD requirements

• A second monitor

• Reliable wired high-speed internet

• A smartphone that supports Microsoft Authenticator

⏰ Schedule

During Open Enrollment (November 1–January 31), schedules can include weekday evenings and some weekends. Outside of Open Enrollment, the schedule is generally Monday through Friday between 8:00 AM and 5:00 PM Eastern.

Your specific schedule will be assigned within the program's operating hours.


Remote Work Requirements

  • Must reside in New Jersey.
  • This is a Bring Your Own Device (BYOD) position.
  • Reliable high speed internet connection is required.
  • Dedicated, quiet workspace free from distractions.

Equipment (BYOD) - bring your own device:

  • Desktop or laptop with Intel Core i5 or higher processor. NO Celeron/ NO Pentium/ NO Mac/Apple Processors allowed, they are not compatible with our system.
  • Minimum 16GB RAM / 256GB hard drive
  • Windows 10 or 11 (Mac, Chromebook, iPad, and tablets Not permitted)
  • USB Gen 2 port for a wired headset
  • RJ-45 ports for a wired internet connection
  • Functional webcam (required for training)
  • Headset with USB or audio jack connection

Internet Requirements

  • Wired Ethernet connection only (no Wi-Fi, hotspots, or satellite)
  • Minimum download speed: 100 Mbps
  • Minimum upload speed: 15 Mbps

Action Steps: Screenshot and save the items below in ONE Email. You will then need to email them to me.

  • Internet Speed Test: Go to Speed Test: https://speed.cloudflare.com, take a full screenshot (include map & IP address).
  • Computer Processor Specs: Find your processor details by Going to ( Search > Setting>Systems>ABOUT ) and send a screenshot showing
  • Storage, Device Specifications and Windows Specifications
  • Headset Photo: Attach a picture of your headset showing its USB or headphone jack connection.
  • UPDATED RESUME SHOWING CALL CENTER (NOT RETAIL OR RESTUARANT)
  • Your next opportunity to make a real impact starts here.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.