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Remote Zendesk Jobs in Maple Ridge, BC (NOW HIRING)

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Background in Dental or Healthcare. * Salesforce, Totango, and Zendesk experience * Familiarity with PMS systems (Dentrix, Eaglesoft, Open Dental), or patient engagement platforms How We Give Back to ...

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Remote Zendesk information

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Maple Ridge, BC? For Remote Zendesk jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Maple Ridge, BC look for? The top searched job categories for Remote Zendesk jobs in Maple Ridge, BC are:
Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Maple Ridge, BC as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution.

Customer Success Manager (Remote)

Intiveo

Vancouver, BC • Remote

CA$100K - CA$120K/yr

Full-time

Medical, Dental, PTO

Re-posted 19 days ago

Job description

Customer Success Manager

Location: Vancouver, BC Hybrid

Reports to: Manager of Customer Experience


Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established Value Exchange Model (VEM), proven Onboarding integration, and a Customer Experience function that directly contributes to Net Retention (NRR). This role is about elevating the success of our Clinics (Customers), driving deeper feature adoption and advocacy, and building the strategic and operational systems to scale renewals and upsells further.


Who Are We
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences resulting in successful treatment outcomes.

What You'll Do

  • Own and Run the Value Exchange Model. Act on adoption and activation alerts (e.g., Chat with Patients not enabled, low confirmation rates) and execute the matching playbook.
  • Account reviews. Host structured reviews when triggered by underperformance signals such as low confirmation rates or dormant feature usage.
  • Deliver Customer Satisfaction Reviews calls. Run Customer Satisfaction Review calls that tie measurable results back to the outcomes the clinic wants from Intiveo, and partner with them to deliver against their agreed priorities.
  • Drive expansion. Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review.
  • Deliver Intiveo Advocates. Drive advocates for referrals, testimonials or case studies
  • Renewals. Own the end-to-end renewal motion across your book from early risk signals through renewal terms close for every account, whether a single clinic, a multi-location operator, or a group.
  • Partner with Onboarding. Work hand-in-hand with Rebecca's Onboarding team routing existing accounts back into onboarding when the Value Exchange Model triggers a new feature deployment, and receiving new customers off onboarding with a clear path to first value.
  • Own the response to inbound customer leads sourced by Marketing triaging, qualifying, and converting them into demos, upsells, or renewal conversations across your book.


What Good Looks Like in Year One

  • Portfolio GRR of 90% or higher and NRR of 103% or higher
  • Every Clinic has had at least one Value Exchange Model project completed, and completed a Customer Satisfaction Review tied to a measurable business outcome
  • 100% Attainment has been achieved on Expansion and upsells


    Who You Are

    • Must-haves
      • 3+ years in SaaS Customer Success, ideally carrying a retention or expansion number
      • Experience running adoption playbooks off product usage signals
      • Comfort presenting quantitative business outcomes to clinic owners and office managers
      • Track record of upsell or cross-sell into an existing book
    • Nice-to-haves
      • Background in Dental or Healthcare.
      • Salesforce, Totango, and Zendesk experience
      • Familiarity with PMS systems (Dentrix, Eaglesoft, Open Dental), or patient engagement platforms

    How We Give Back to Our Employees:

    • Generous vacation time
    • Wellness Fun
    • Stocked office fridge
    • RRSP matching
    • ESOP (employee stock ownership program)
    • Annual retreat
    • Plus, your birthday off! (Who wants to work on their birthday?)
    • And more

    More About Intiveo
    We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail.

    We're one of Canada's Top 100 Employers! Canada's Top 100 Employers celebrates companies offering their employees exceptional places to work. Intiveo has been recognized for our holistic approach to the workplace, from how we work every day, to how we gather and celebrate.
    Want to see more? Check out our Culture Book here!