Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms. * Create and ...
Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms. * Create and ...
Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms. * Create and ...
Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms. * Create and ...
Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms. * Create and ...
Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms. * Create and ...
Remote Cruise information
What are the key skills and qualifications needed to thrive in the Remote Cruise position, and why are they important?
To thrive as a Remote Cruise Consultant, you need strong sales skills, in-depth knowledge of cruise lines and destinations, and experience in the travel industry. Familiarity with reservation platforms (like Sabre or Amadeus), cruise booking engines, and relevant certifications such as CLIA accreditation are advantageous. Excellent communication, organizational abilities, and customer service skills help set candidates apart. These skills are essential for providing seamless, efficient vacation planning for clients and maintaining high customer satisfaction while working remotely.
What are the typical daily responsibilities for someone working as a Remote Cruise Consultant?
As a Remote Cruise Consultant, your daily responsibilities include responding to customer inquiries about cruise options, making reservations, processing payments, and assisting with trip customization or problem solving. You’ll regularly use booking and CRM software to manage client accounts and maintain detailed records. Collaboration with other travel professionals and suppliers is also common to ensure clients receive the best deals and experiences. A strong focus on proactive communication and follow-up helps you build lasting client relationships, and stay updated on new itineraries and promotions.
What is a Remote Cruise job?
A Remote Cruise job typically involves working for a cruise-related company in a remote capacity, meaning you don't need to be physically onboard a ship. Roles may include customer service, sales, travel planning, marketing, or administrative support. These jobs allow individuals to assist cruise passengers, book trips, or manage operations from home. Employers often seek candidates with strong communication skills and experience in the travel or hospitality industry.
What are the most commonly searched types of Cruise jobs in Maple Ridge, BC? The most popular types of Cruise jobs in Maple Ridge, BC are:
What are popular job titles related to Remote Cruise jobs in Maple Ridge, BC? For Remote Cruise jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Cruise jobs in Maple Ridge, BC look for? The top searched job categories for Remote Cruise jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Cruise jobs? Cities near Maple Ridge, BC with the most Remote Cruise job openings:
Full-time
Medical, Dental, PTO
Posted 23 days ago
Job description
If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation,with competitive pay and great employee programs, join the Ainsworth team today!
We are excited that you stopped and are reading our job description and hope you will apply.
At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER's) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Responsibilities
- Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
- Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information.
- Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
- Create and complete work order requests on all incoming calls and email requests.
- Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
- Adhere to the Company's Quality System operating procedures.
- Perform other duties as assigned by Management.
Qualifications
- 1-3 years of previous experience in a customer service/support role
- College/university graduate or equivalent work experience
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Experience working in HVAC/Building Automation industry or a related field is an asset.
- Must be available to attend and successfully complete a two (2) week full-time paid training program.
- Language - English / French is an asset
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us.... Make a difference.
Employment Type: Hourly Non-Union, Full-Time