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Remote Hotel Customer Service Jobs in Maple Ridge, BC

Globe Life Insurance

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Entry Level Customer Sales Representative (100% Remote)

Vancouver, BC · Remote

CA$60K - CA$80K/yr

Customer service. Sales. Time management. Relationship building. Professional confidence. As you gain experience and demonstrate consistent performance, there may be opportunities to take on greater ...

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Remote Hotel Customer Service information

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$8

$19

$35

How much do remote hotel customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote hotel customer service in Maple Ridge, BC is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $12.37 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote hotel customer service?

To thrive as a Remote Hotel Customer Service representative, you need strong communication abilities, problem-solving skills, and experience in hospitality or customer support. Familiarity with property management systems (PMS), reservation platforms, and CRM tools is often required, and some employers may prefer candidates with customer service certifications. Outstanding candidates demonstrate patience, a positive attitude, and the ability to remain calm under pressure while delivering exceptional guest experiences remotely. These skills and qualities ensure effective resolution of guest inquiries, contribute to customer satisfaction, and support a hotel's reputation and operations.

What is a remote hotel customer service representative?

A Remote Hotel Customer Service job involves assisting hotel guests with reservations, inquiries, and concerns from a remote location. Responsibilities may include handling booking requests, providing information about hotel services, processing payments, and addressing guest issues through phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and knowledge of hotel policies. It allows employees to work from home while ensuring a high level of customer satisfaction for hotel guests.

What are some typical challenges faced by remote hotel customer service representatives?

Remote hotel customer service representatives often navigate challenges such as handling multiple guest inquiries simultaneously, resolving issues without being on-site, and communicating effectively across various channels like phone, email, and live chat. Balancing a high volume of requests while maintaining accuracy and a friendly tone can require strong time management and problem-solving skills. Team members usually collaborate virtually with other departments, such as housekeeping or reservations, to quickly resolve guest concerns. Successfully overcoming these challenges contributes directly to positive guest experiences and helps hotels maintain a high standard of service, even from a remote environment.

What are popular job titles related to Remote Hotel Customer Service jobs in Maple Ridge, BC? For Remote Hotel Customer Service jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Hotel Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Remote Hotel Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Hotel Customer Service jobs? Cities near Maple Ridge, BC with the most Remote Hotel Customer Service job openings:
Remote Hotel Customer Service jobs near you
Infographic showing various Remote Hotel Customer Service job openings in Maple Ridge, BC as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution, with an average salary of $40,096 per year, or $19.3 per hour.

Hotel and Sports Management, Customer Success Agent (BC)

EventConnect

Vancouver, BC • Remote

Full-time

Re-posted 19 days ago

Job description

ABOUT EVENTCONNECT


At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners.  Our product, EventConnectTM,  connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.  


EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.  Please note, this posting is for future opportunities only; no current vacancy.


EVENTCONNECT OFFERS


  • Competitive salary and benefits
  • Casual but energetic work environment made for today’s workers
  • Performance-driven culture
  • Growth opportunities
  •  IT equipment provided 
  • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work


ABOUT THE ROLE


At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and team’'s players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.


RESPONSIBILITIES


  • Assist clients with questions about the overall platform by telephone, email & live chat
  • Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
  • Continuously working to troubleshoot queries
  • Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
  • Support individual reservations within team blocks 
  • Monitor hotel compliance with rooming lists
  • Completing, tracking and reporting support tickets through the CRM system
  • Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction.


QUALIFICATIONS


  • Ability to multitask and be agile in a fast-paced environment
  • Ability to quickly identify and assess customers' needs to achieve satisfaction
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Friendly, professional and confident nature both on the phone and through email communications
  • Strong problem-solving skills and ability to collaborate with others
  • Ability to gauge your client and adjust your approach
  • Organized approach to completing your work to ensure clients and hotel relationships are strengthened  
  • Detail-oriented and precise team player who enjoys working with others 
  • CRM experience
  • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
  • Minimum of 1 year of experience in a tech support or customer service role
  • Previous experience in hotel management or sales would be considered an asset 
  • Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.


EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply. Only those selected for screening and an interview will be contacted.