ZipRecruiter

Log In

2

Remote Zendesk Jobs in Bothell, WA (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

next page

Showing results 1-20

All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Bothell, WA

Remote Zendesk information

See Bothell, WA salary details

$79.9K

$125.2K

$174.9K

How much do remote zendesk jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote zendesk in Bothell, WA is $125,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $142,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a Remote Zendesk job?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a Remote Zendesk Support Specialist, and why are they important?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Bothell, WA? For Remote Zendesk jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Bothell, WA look for? The top searched job categories for Remote Zendesk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Zendesk jobs? Cities near Bothell, WA with the most Remote Zendesk job openings:
Remote Zendesk jobs near you

Solutions Architect Amazon Connect

Globenet Consulting Corp

Lynnwood, WA • Remote

$70 - $100/hr

Full-time

Posted 23 days ago

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Solutions Architect Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
  • Architect and implement Amazon Connect contact center solutions end-to-end
  • Design and configure contact center capabilities, including:
    • Contact flows (IVR, routing, self-service)
    • Queues, routing profiles, and agent experiences
  • Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness
  • Integrate Amazon Connect with:
    • AWS services (Lambda, S3, DynamoDB, API Gateway)
    • CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
  • Enable omnichannel experiences (voice, chat, tasks)
  • Implement analytics and insights using Amazon Connect Contact Lens
  • Provide guidance on best practices for scalability, reliability, security, and cost optimization
  • Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
Required Qualifications
  • 5+ years in solutions architecture and/or contact center technologies
  • Proven hands-on experience implementing Amazon Connect
  • Strong understanding of contact center concepts (IVR, routing, call flows)
  • Experience integrating cloud contact centers with backend systems and APIs
  • Familiarity with AWS serverless services (Lambda, API Gateway)
  • Strong communication, stakeholder engagement, and solution presentation skills
  • AWS Certified Solutions Architect Professional
Preferred Skills (Nice to Have)
  • Experience with Amazon Connect Contact Lens
  • Knowledge of workforce management (WFM) and quality management tools
  • Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
  • Background in consulting, startup, or innovation environments
Why Join Us
  • Work on modern, cloud-native contact center solutions
  • High-impact role with ownership and hands-on delivery
  • Variety of initiatives across multiple industries
  • Opportunity to support AWS Partner and Solutions initiatives
  • Backed by a firm with 22 years of delivery credibility
Who Should Apply
  • Amazon Connect architects and consultants
  • Contact center professionals transitioning to cloud-native platforms
  • Solutions architects who enjoy POCs, innovation, and fast execution
  • Professionals seeking variety without early-stage startup risk
Ready to make an impact? Apply now and join us on our journey!

This is a remote position.