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Remote Xerox Customer Service Jobs in Maple Ridge, BC

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Customer Support Lead

Burnaby, BC · Remote

Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...

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All JobsRemote Xerox Customer Service JobsRemote Xerox Customer Service Jobs in Maple Ridge, BC

Remote Xerox Customer Service information

What are the key skills and qualifications needed to thrive as a Remote Xerox Customer Service representative, and why are they important?

To thrive as a Remote Xerox Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, Xerox product knowledge, and proficiency with remote support tools are typically required. Patience, active listening, and adaptability help build rapport with customers and efficiently resolve their issues. These skills are vital to ensuring customer satisfaction, maintaining brand reputation, and effectively handling support requests in a remote environment.

How does working as a Remote Xerox Customer Service representative differ from an in-office customer service role in terms of daily responsibilities and team interaction?

As a Remote Xerox Customer Service representative, your daily responsibilities closely mirror those of in-office staff, including handling customer inquiries, troubleshooting issues, and providing product support. However, remote work relies heavily on digital communication tools, such as chat, email, and virtual meetings, for team collaboration and training. You may face unique challenges like managing your own time efficiently and staying connected with colleagues across different locations. Regular check-ins with supervisors and virtual team huddles are common practices to maintain a supportive work environment and ensure you have access to needed resources.

What was the Xerox scandal?

The Xerox scandal refers to a 2002 accounting controversy where the company was accused of overstating its earnings by billions of dollars, leading to restatements of financial results and legal investigations. For a remote customer service role at Xerox, understanding the company's history can be relevant, but the scandal primarily impacted corporate finance and governance.

What is the difference between Remote Xerox Customer Service vs Remote Help Desk Support?

AspectRemote Xerox Customer ServiceRemote Help Desk Support
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications often preferred, such as CompTIA A+
Work EnvironmentHome office, call center, or remoteHome office, remote IT support
Industry UsagePrinting, imaging, and document solutionsIT, technology, and software support
Common Search/ComparisonCustomer service roles in printing industryTechnical support roles in IT industry

Remote Xerox Customer Service primarily focuses on assisting clients with Xerox products and services, emphasizing customer communication and problem resolution. Remote Help Desk Support involves troubleshooting technical issues related to software, hardware, and networks. While both roles are remote and require communication skills, Xerox customer service centers on product-specific support, whereas help desk roles are more technical and IT-oriented.

What is Xerox remote services?

Xerox remote services refer to support and maintenance solutions provided remotely for Xerox printers and multifunction devices. These services often include troubleshooting, software updates, and technical assistance delivered via internet or phone, enabling efficient management of Xerox equipment without on-site visits.

How much does Xerox pay?

The average pay for a Remote Xerox Customer Service representative ranges from $12 to $20 per hour, depending on experience and location. Compensation may also include benefits such as health insurance and paid time off, with some roles offering performance-based incentives.

What are Remote Xerox Customer Service jobs?

Remote Xerox Customer Service jobs involve assisting Xerox customers with inquiries, troubleshooting, and support via phone, email, or chat, all from a home-based or remote location. Employees in these roles handle questions about Xerox products, help resolve technical or account issues, and provide general customer support. These positions require strong communication skills, problem-solving abilities, and familiarity with Xerox products or services. Remote work offers flexibility, but it also requires a reliable internet connection and a suitable workspace.

Does Xerox offer remote jobs?

Xerox offers remote customer service positions, including roles like Remote Xerox Customer Service, which typically involve handling customer inquiries via phone or online platforms. These jobs often require strong communication skills and familiarity with customer service tools, and they may be available on a full-time or part-time basis depending on the company's needs.
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Remote Xerox Customer Service jobs near you
Client Executive - IT Solutions

Client Executive - IT Solutions

Xerox

Vancouver, BC • Remote

Full-time

Posted 11 days ago

Xerox rating

7.1

Company rating: 7.1 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

100th of 139 rated electronics manufacturers

Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


Job Description:

Our most successful Client Executives have consultative selling experience that has transformed the way business operates. In your experience, you've balanced delivering on short-term goals, while creating sustainable value for customers and demand for the future. At the end of the day, our clients need to know that with their significant investment, everything is going to work as promised. We solve technical and business problems to ensure success for both Xerox ITS and our clients. We provide both technical sales consulting and support with one goal: Peace of mind. 

Responsibilities:

  • Responsible for engaging and establishing clients on a daily basis by outbound calls. 
  • Create long-term relationships with clients with onsite visits as needed. 
  • Collaborate with the Senior Sales Director to develop a sale strategy and set aggressive goals. 
  • Work with dedicated Sales Support teams to resolve any client service issues, returns, and collections. 
  • Help design and deliver high-end solutions to your clients with our in-house Advanced Solutions Group. 
  • Build upon a general knowledge of IT software, hardware, and managed services that you pass on to potential clients. 
  • Ensure Xerox ITS clients receive a high level of satisfaction. 
  • Branding Xerox ITS as a top provider of IT Solutions. 

Requirements:

  • 3+ years of IT services/solutions sales experience 
  • High School Diploma required; college degree preferred. 
  • Ability to multitask in a fast-moving environment. 
  • Diligent work ethic. 
  • Excellent analytical, organizational, and problem-solving skills. 
  • Excellent interpersonal and communication skills. 
  • Strong attention to detail. 
  • Entrepreneurial spirit. 
  • Ability to maintain a good network with Tier 1 Manufacturers. 
#LI-REMOTE
#LI-KW1

What Xerox employees say

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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