ZipRecruiter

Log In

2

Remote Workforce Jobs in Maryland (NOW HIRING)

Moore DM Group LLC

Workforce Readiness Manager

Lanham, MD · On-site +1

$110K - $125K/yr

This role identifies workforce challenges, skill gaps, productivity opportunities, and change ... Support culture renovation, change readiness, recognition, remote engagement, and employee ...

Liquid Personnel

$45 - $59.25/hr

Carry out remote assessments via telephone and video call. * Provide preventative advice, guidance ... Workforce Support and Safeguard List. BH - 197593 GH - 34468

Harris

$223K - $233K/yr

... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

next page

Showing results 1-20

All JobsWorkforce JobsRemote Workforce JobsRemote Workforce Jobs in Maryland

Remote Workforce information

See Maryland salary details

$24.3K

$74.2K

$157.2K

How much do remote workforce jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote workforce in Maryland is $74,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $89,300.00 per year, depending on experience, location, and employer.

What is a remote workforce?

A remote workforce refers to employees or teams who work outside of a traditional office environment, often from home or other locations, using digital communication tools to connect and collaborate. Remote work allows organizations to access a broader talent pool and can increase flexibility for workers. Companies with a remote workforce typically use video conferencing, project management software, and cloud-based systems to maintain productivity and communication. This approach has grown in popularity due to advances in technology and changing attitudes about work-life balance.

How do remote workforce team members typically stay connected and maintain effective collaboration with colleagues?

Remote workforce team members often use a mix of digital communication tools such as video conferencing, instant messaging, and project management platforms to stay connected. Regular check-ins, virtual team meetings, and collaborative online workspaces help foster teamwork and ensure everyone is aligned on priorities. Adapting to different time zones and proactively sharing updates are common practices to maintain transparency and momentum. Many organizations also encourage informal virtual gatherings to build camaraderie and strengthen team relationships.

What are the key skills and qualifications needed to thrive in a remote workforce role, and why are they important?

To thrive in a remote workforce role, you need strong self-management, communication, and time-management skills, often supported by relevant job experience or education. Familiarity with digital collaboration tools such as Slack, Zoom, project management software, and cloud-based document sharing platforms is typically required. Outstanding remote workers excel in adaptability, proactive communication, and self-motivation. These competencies are crucial for maintaining productivity, effective teamwork, and consistent results without direct in-person supervision.

What is the difference between Remote Workforce vs Customer Service Representative?

AspectRemote WorkforceCustomer Service Representative
Required credentialsVaries by industry; often includes relevant experience or certificationsHigh school diploma or equivalent; customer service training often preferred
Work environmentRemote, flexible locations, home officesTypically office or call center, but increasingly remote
Employer usageEmployers across multiple industries hiring remote staffCustomer service departments in retail, tech, healthcare, etc.
Search intentLooking for remote job opportunities or remote work rolesSeeking customer service roles, often remote or in-office

The Remote Workforce encompasses a broad range of roles working remotely across industries, while Customer Service Representatives focus specifically on assisting customers, often remotely. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the most commonly searched types of Workforce jobs in Maryland?

The most popular types of Workforce jobs in Maryland are:

What are popular job titles related to Remote Workforce jobs in Maryland?

For Remote Workforce jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Remote Workforce jobs in Maryland look for?

The top searched job categories for Remote Workforce jobs in Maryland are:

What cities in Maryland are hiring for Remote Workforce jobs?

Cities in Maryland with the most Remote Workforce job openings:

Remote Workforce jobs near you
Infographic showing various Remote Workforce job openings in Maryland as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,166 per year, or $35.7 per hour.

Workforce Management Analyst I (Remote)

CareFirst

Baltimore, MD • Remote

Full-time

Retirement

Posted 4 days ago

CareFirst BlueCross BlueShield rating

7.3

Company rating: 7.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

239th of 311 rated insurance

Job description

Resp & Qualifications

PURPOSE: 

Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels. Provide regular reports to management on workload and workforce. Make recommendations for new or updated call/service center technology and process improvements to reduce costs. 
ESSENTIAL FUNCTIONS:

  • Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
  • Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
  • Monitors and responds to queue activity and service levels.
  • Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
  • Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
  • Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.

QUALIFICATIONS:
Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.
Knowledge, Skills and Abilities (KSAs)

  • Excellent communcation skills both written and verbal.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Proficient in Microsoft Office applications.
  • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: 45,072 - 89,518

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LY1 

What CareFirst BlueCross BlueShield employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply