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Remote Workforce Management Jobs in Annapolis, MD

Amyx, Inc.

Deputy Project Manager

Washington, DC · On-site +1

DHS Management Directive 140-01, "Information Technology Security Program • DHS National Security ... and remote workforce especially if the contract includes sub-contract agreements 5. Active or ...

Amyx, Inc.

Deputy Program Manager

Washington, DC · On-site +1

$131K/yr

Demonstrating an ability to manage a large, matrixed, and remote workforce - especially- if the contract includes sub-contract agreements. * Experience with SharePoint administration and program ...

MMC Group LP

Be Seen First

REMOTE Call Center Representative $18.50-$21.50/hr- Need ASAP!

Baltimore, MD · Remote

$18.50 - $21.50/hr

Remote (Work From Home) Customer Service Representatives Needed in Maryland Start Date - August ... workforce management services, has successfully delivered strategic solutions to large and small ...

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Remote Workforce Management information

See Annapolis, MD salary details

$24.7K

$75.6K

$160.4K

How much do remote workforce management jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote workforce management in Annapolis, MD is $75,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $91,100.00 per year, depending on experience, location, and employer.

What is remote workforce management?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in remote workforce management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in remote workforce management, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What are popular job titles related to Remote Workforce Management jobs in Annapolis, MD? For Remote Workforce Management jobs in Annapolis, MD, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management jobs in Annapolis, MD look for? The top searched job categories for Remote Workforce Management jobs in Annapolis, MD are:
What cities near Annapolis, MD are hiring for Remote Workforce Management jobs? Cities near Annapolis, MD with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Annapolis, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $75,647 per year, or $36.4 per hour.

Workforce and Reporting Manager

SYS Integration

Washington, DC • Remote

Full-time

Re-posted 4 days ago

Job description

Location: Remote

Workforce and Reporting Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and Reporting Manager to support a governmentcontracted call center by overseeing forecasting, staffing, scheduling, and performance reporting. This role ensures efficient use of Customer Service Representatives (CSRs), meets servicelevel requirements, and provides accurate operational reporting to internal leadership and government program officials.

Key Responsibilities:

  • Manage forecasting and staffing processes to ensure efficient, costeffective CSR utilization.
  • Develop and maintain annual, weekly, and daily staffing and scheduling plans.
  • Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
  • Monitor performance against targets, identify gaps, and implement corrective actions.
  • Review workforce management tools and recommend improvements to enhance accuracy and efficiency.
  • Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes.
  • Produce and manage required reports, including:
    • Daily and weekly performance reports
    • Monthly invoice progress reports
    • Quarterly work breakdown structure (WBS) reports
    • Annual summaries
    • Ad hoc and specialrequest reports
  • Coordinate with government program officials regarding reporting requirements and status updates.

Qualifications:

  • Experience in workforce management within a call center environment.
  • Strong analytical skills with proficiency in Excel and reporting tools.
  • Familiarity with workforce management systems (e.g. Genesys).
  • Ability to interpret data, identify trends, and recommend operational improvements.
  • Strong communication skills and experience supporting government contracts is preferred.
  • Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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