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Remote Workforce Development Jobs in Charlotte, NC

Insurance Group

Be Seen First

Workforce Manager

Charlotte, NC · Remote

$98K - $112K/yr

Experience supporting multi-site or remote contact center operations. * Knowledge of SQL, Power BI, or other business intelligence platforms. * Experience with workforce optimization tools and ...

Renuity

Director, Field Recruiting

Charlotte, NC · Remote

... workforce development programs. * Leverage data and market intelligence to optimize sourcing ROI ... Proven success managing geographically dispersed or remote recruiting teams in a regional or ...

BSI Group

AI Business Development Manager

Concord, NC · Remote

$86K - $108K/yr

Remote/Field based Our AI Business Unit (AI BU) is seeking a highly recognised, energetic and ... D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients ...

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Remote Workforce Development information

See Charlotte, NC salary details

$28.3K

$64.5K

$127.5K

How much do remote workforce development jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote workforce development in Charlotte, NC is $64,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $83,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote workforce development, and why are they important?

To thrive in Remote Workforce Development, you need expertise in talent management, training program design, and strong knowledge of remote work best practices, often backed by a degree in human resources, business, or a related field. Familiarity with digital learning platforms, HRIS systems, and certification such as SHRM or HRCI is highly valued. Excellent communication, coaching skills, and adaptability are essential for engaging and supporting distributed teams. These competencies enable you to effectively build, develop, and retain high-performing remote workforces in a dynamic environment.

What is a remote workforce development?

A Remote Workforce Development job focuses on training, supporting, and managing remote employees to ensure productivity and engagement. It involves designing virtual training programs, implementing remote work policies, and utilizing technology to enhance collaboration. Professionals in this role may also assess workforce needs, provide career development resources, and optimize remote work strategies to improve efficiency. The goal is to help remote employees succeed while maintaining company culture and performance standards.

What does a remote workforce development do?

A typical day in Remote Workforce Development involves designing and implementing virtual training programs, supporting the onboarding process for new remote hires, and assessing ongoing learning needs across distributed teams. You may coordinate with managers and department heads to identify skill gaps, organize webinars or workshops, and evaluate the effectiveness of various development initiatives. Regular collaboration with HR, IT, and team leaders is common to ensure alignment on remote work policies and employee engagement strategies. This role requires strong organizational and communication skills to manage multiple projects simultaneously and support team growth remotely.

What are the most commonly searched types of Workforce Development jobs in Charlotte, NC? The most popular types of Workforce Development jobs in Charlotte, NC are:
What are popular job titles related to Remote Workforce Development jobs in Charlotte, NC? For Remote Workforce Development jobs in Charlotte, NC, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Development jobs in Charlotte, NC look for? The top searched job categories for Remote Workforce Development jobs in Charlotte, NC are:
What cities near Charlotte, NC are hiring for Remote Workforce Development jobs? Cities near Charlotte, NC with the most Remote Workforce Development job openings:
Remote Workforce Development jobs near you
Infographic showing various Remote Workforce Development job openings in Charlotte, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $64,462 per year, or $31 per hour.

Workforce Manager

Insurance Group

Charlotte, NC • Remote

$98K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 hours ago

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Job description

The Workforce Manager is responsible for leading the Workforce Management (WFM) function for a fast-paced contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time operations, workforce analytics, and reporting to ensure exceptional customer service while maximizing operational efficiency. The Workforce Manager leads a team of Workforce Analysts and Real-Time Analysts and partners closely with Operations and Leadership to align staffing strategies with business objectives.

The ideal candidate is highly analytical, collaborative, and experienced with Genesys Cloud Workforce Management, using data-driven insights to improve service levels, optimize staffing, and enhance both customer and employee experiences.


Essential Responsibilities

  • Workforce Planning & Forecasting
    • Develop long-term, monthly, weekly, and daily contact volume forecasts across multiple channels.
    • Create staffing models based on historical trends, seasonality, business initiatives, and operational changes.
    • Build capacity plans to ensure staffing aligns with current and future business needs.
    • Evaluate forecast accuracy and continuously improve forecasting methodologies.
  • Scheduling & Workforce Management
    • Oversee the creation and maintenance of employee schedules using Genesys Workforce Management.
    • Ensure schedules balance customer demand, service level objectives, employee preferences, and operational efficiency.
    • Manage intraday schedule adjustments based on changing business conditions.
    • Review shrinkage trends and recommend strategies to improve workforce utilization.
  • Real-Time Operations
    • Lead the Real-Time Analyst (RTA) team responsible for monitoring daily contact center performance.
    • Direct real-time staffing decisions including schedule adherence, overtime, voluntary time off, and off-phone activities.
    • Monitor service levels, average speed of answer, abandonment rates, occupancy, and other operational metrics.
    • Communicate staffing risks and mitigation plans to operational leadership throughout the day.
  • Analytics & Reporting
    • Develop dashboards, scorecards, and executive reports that provide meaningful operational insights.
    • Analyze workforce trends, staffing efficiency, productivity, adherence, occupancy, and customer demand.
    • Identify opportunities for operational improvements through data analysis.
    • Present findings and recommendations to senior leadership.


  • Continuous Improvement
    • Optimize Workforce Management processes within Genesys Cloud.
    • Recommend automation opportunities and reporting enhancements.
    • Maintain workforce policies, procedures, and documentation.
    • Stay current on workforce management best practices and emerging contact center technologies.


Requirements of Experience & Qualifications

  • Bachelor's degree in Business Administration, Operations Management, Analytics, Information Systems, or related field, or equivalent work experience.
  • 5+ years of contact center workforce management experience.
  • 2+ years of leadership experience managing Workforce Analysts or Real-Time Analysts.
  • Hands-on experience with Genesys Cloud Workforce Management (Genesys WFM).
  • Strong knowledge of workforce management principles including forecasting, scheduling, capacity planning, and real-time management.
  • Advanced proficiency with Microsoft Excel, including pivot tables, formulas, charts, and data analysis.
  • Experience developing executive-level reports and dashboards.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Experience supporting multi-site or remote contact center operations.
  • Knowledge of SQL, Power BI, or other business intelligence platforms.
  • Experience with workforce optimization tools and performance analytics.
  • Understanding of contact center KPIs including:
    • Service Level
    • Average Speed of Answer (ASA)
    • Average Handle Time (AHT)
    • Occupancy
    • Schedule Adherence
    • Forecast Accuracy
    • Customer Satisfaction (CSAT)
    • First Contact Resolution (FCR)


This position operates in a dynamic contact center environment supporting both onsite and remote employees. Occasional extended hours may be required to support peak business periods, system implementations, or critical operational events.