About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers We're looking for a Staff Product Manager ...
Quick apply
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers We're looking for a Staff Product Manager ...
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Staff Product Manager to own evaluations for AI agents at Workato -- both the internal framework that ...
Quick apply
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Staff Product Manager to own evaluations for AI agents at Workato -- both the internal framework that ...
Staff Software Engineer
San Francisco, CA · On-site +1
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking a product ...
Quick apply
Staff Software Engineer
San Francisco, CA · On-site +1
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking a product ...
Quartz ranked us the #1 best company for remote workers Responsibilities As Senior Engineering Manager for Enterprise Retrieval, you'll lead the team building the retrieval layer that grounds Workato ...
New
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Quartz ranked us the #1 best company for remote workers Responsibilities As Senior Engineering Manager for Enterprise Retrieval, you'll lead the team building the retrieval layer that grounds Workato ...
New
Product Design Manager
Palo Alto, CA · Remote
$222.20K/yr
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Product Design Manager to lead a small, high-impact team and own design direction across some of Workato ...
Quick apply
Product Design Manager
Palo Alto, CA · Remote
$222.20K/yr
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Product Design Manager to lead a small, high-impact team and own design direction across some of Workato ...
San Francisco, California Workato delivers enterprise infrastructure for the agentic era ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
San Francisco, California Workato delivers enterprise infrastructure for the agentic era ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
Lead AI Research Scientist
San Francisco, CA · On-site +1
$357K/yr
Quartz ranked us the #1 best company for remote workers Responsibilities Workato's AI Research Lab is seeking an exceptional Lead AI Research Scientist to join our growing team and define the next ...
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Lead AI Research Scientist
San Francisco, CA · On-site +1
$357K/yr
Quartz ranked us the #1 best company for remote workers Responsibilities Workato's AI Research Lab is seeking an exceptional Lead AI Research Scientist to join our growing team and define the next ...
Senior Software Engineer
San Francisco, CA · On-site +1
$144.30K - $190.30K/yr
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking a product ...
Quick apply
Senior Software Engineer
San Francisco, CA · On-site +1
$144.30K - $190.30K/yr
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking a product ...
Quartz ranked us the #1 best company for remote workers Responsibilities As Senior Engineering Manager for Enterprise Retrieval, you'll lead the team building the retrieval layer that grounds Workato ...
New
Quick apply
Quartz ranked us the #1 best company for remote workers Responsibilities As Senior Engineering Manager for Enterprise Retrieval, you'll lead the team building the retrieval layer that grounds Workato ...
New
Senior Delivery Manager, Professional Services
Palo Alto, CA · Remote
$500K/yr
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
Senior Delivery Manager, Professional Services
Palo Alto, CA · Remote
$500K/yr
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
Senior UX Designer
Palo Alto, CA · Remote
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Sr. UX Designer to join our Product Design team and help shape how users interact with Workato's platform ...
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Senior UX Designer
Palo Alto, CA · Remote
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Sr. UX Designer to join our Product Design team and help shape how users interact with Workato's platform ...
Sales Enablement Content Specialist
Palo Alto, CA · Remote
$75 - $95/hr
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
New
Quick apply
Sales Enablement Content Specialist
Palo Alto, CA · Remote
$75 - $95/hr
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
New
Senior Software Engineer (Search / Retrieval)
Palo Alto, CA · On-site +1
$144K - $189.80K/yr
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
Quick apply
Senior Software Engineer (Search / Retrieval)
Palo Alto, CA · On-site +1
$144K - $189.80K/yr
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
Product Design Manager
Boston, MA · Remote
$205.30K/yr
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Product Design Manager to lead a small, high-impact team and own design direction across some of Workato ...
Quick apply
Product Design Manager
Boston, MA · Remote
$205.30K/yr
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Product Design Manager to lead a small, high-impact team and own design direction across some of Workato ...
... remote workers Responsibilities We're looking for a Staff Product Manager to own the build experience for Agent Studio -- how customers create, configure, and iterate on AI agents within Workato. You ...
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... remote workers Responsibilities We're looking for a Staff Product Manager to own the build experience for Agent Studio -- how customers create, configure, and iterate on AI agents within Workato. You ...
Product Design Manager
Denver, CO · Remote
$194.50K/yr
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Product Design Manager to lead a small, high-impact team and own design direction across some of Workato ...
Quick apply
Product Design Manager
Denver, CO · Remote
$194.50K/yr
Quartz ranked us the #1 best company for remote workers Responsibilities We're looking for a Product Design Manager to lead a small, high-impact team and own design direction across some of Workato ...
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities As Staff Product Manager ...
Quick apply
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities As Staff Product Manager ...
Senior Customer Success Manager
Palo Alto, CA · On-site +1
A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
Senior Customer Success Manager
Palo Alto, CA · On-site +1
A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native ... Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an ...
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking a highly ...
Quick apply
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and ... Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking a highly ...
Remote Workato information
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Job description
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
- Business Insider named us an "enterprise startup to bet your career on"
- Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers
We are looking for an exceptional Customer Success Manager to join our growing Commercial Customer Success team. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner.
In this role, you will also be responsible to:
- Develop and maintain strategic business relationships with customers to drive adoption and retention.
- Provide technical Workato product expertise.
- Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
- Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
- Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.
- Actively coach and mentor the broader CSM team, contributing to overall team development
- Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
- Become the trusted customer advisor and be the customer advocate within Workato.
- Be available to work US hours.
Qualifications / Experience / Technical Skills
- BS or equivalent education
- 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
- Experience in Integration and/or business automation.
- Understanding of large complex businesses with many stakeholders.
- Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations.
- Comfortable operating with revenue targets.
- Impressive track record of high customer retention and growth.
- Strong sense of customer empathy and customer-centrism.
- Excellent interpersonal and communication skills.
- Strong problem solving and analytical thinking.
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
- A passion for and belief in the power of automation to drive business value.
- Prior Experience in Digital Transformation preferred.
- Experience in Integration and/or business automation.
- Past lead experience is a plus.
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
- Highly organized, able to manage many projects concurrently.
- Issue management and resolution-focused.
- Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders.
- Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
- Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.
- Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly.
- Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.
For New York applicants, the base pay for this role may range between $95,000 - $130,000 plus variable, benefits, perks, and equity.
(REQ ID: 2627)
About Workato
Sourced by ZipRecruiter
Industry
Software development
Company size
1 - 10 Employees
Headquarters location
Cupertino, CA, US
Year founded
2013