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Remote Weekend Helpdesk Jobs in Baltimore, MD (NOW HIRING)

Brighter Day Services

Lead Generalist (Remote)

Towson, MD · Remote

$600 - $900/hr

... you help drive. What You'll Do * Manage inbound leads and client inquiries across your assigned ... Optional weekend boost: Pick up Friday/Saturday shifts for +12% commission on all jobs closed What ...

Dutch

Virtual Care Veterinarian (Remote)

Baltimore, MD · Remote

$50 - $80/hr

... that help you focus on patient care. Backed by leading investors, Dutch has the stability and ... weekend availability. You'll be supported by our Clinical Director, Vet Support team, and a ...

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All JobsHelpdesk JobsRemote Weekend Helpdesk JobsRemote Weekend Helpdesk Jobs in Baltimore, MD

Remote Weekend Helpdesk information

See Baltimore, MD salary details

$12

$23

$33

How much do remote weekend helpdesk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote weekend helpdesk in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.

What is the difference between Remote Weekend Helpdesk vs Remote IT Support Specialist?

AspectRemote Weekend HelpdeskRemote IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredMore advanced certifications like Network+ or Security+ may be required
Work EnvironmentRemote, customer service-focused, primarily troubleshootingRemote or on-site, technical problem-solving, network, and hardware support
Employer & IndustryTech companies, MSPs, customer service centersIT departments, tech firms, managed service providers
Search & Comparison IntentPeople seeking weekend tech support rolesIndividuals looking for more technical, ongoing IT support roles

The Remote Weekend Helpdesk typically involves providing basic technical support during weekends, focusing on customer service and troubleshooting. In contrast, a Remote IT Support Specialist often handles more complex technical issues, including network and hardware support, with higher certification requirements. Both roles are remote and industry-related but differ in technical depth and responsibilities.

What are popular job titles related to Remote Weekend Helpdesk jobs in Baltimore, MD? For Remote Weekend Helpdesk jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Weekend Helpdesk jobs in Baltimore, MD look for? The top searched job categories for Remote Weekend Helpdesk jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Weekend Helpdesk jobs? Cities near Baltimore, MD with the most Remote Weekend Helpdesk job openings:
Remote Weekend Helpdesk jobs near you
Infographic showing various Remote Weekend Helpdesk job openings in Baltimore, MD as of July 2026, with employment types broken down into 4% Locum Tenens, 80% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $47,847 per year, or $23 per hour.
HelpDesk Specialist

HelpDesk Specialist

Business Management Associates, Inc.

Bowie, MD • Remote

Full-time

Posted 10 days ago

Job description

Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary

The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.

Key Responsibilities
  • Provide Tier II and Tier III technical support for end users across enterprise environments
  • Serve as escalation lead for complex incidents and unresolved help desk tickets
  • Troubleshoot and resolve hardware, software, OS, and connectivity issues
  • Support Windows desktops, laptops, mobile devices, and server environments
  • Administer Active Directory user accounts, groups, permissions, and access controls
  • Support and maintain Microsoft 365 and Exchange environments
  • Manage incident, request, and escalation workflows in accordance with SLAs
  • Provide remote and on-site technical support as required
  • Create and maintain technical documentation, knowledge base articles, and procedures
  • Train and mentor junior help desk and IT support staff
  • Assist with help desk operations and workflow management
  • Support printers, peripherals, applications, and network connectivity
Required Skills & Technologies
  • Tier II / Tier III Help Desk & IT Support
  • Windows Desktop & Windows Server support
  • Active Directory administration
  • Microsoft 365 & Exchange
  • Incident & Escalation Management
  • Hardware & Software Troubleshooting
  • Remote Support Tools
  • Documentation & Knowledge Management
Education
  • Bachelor's Degree – Information Systems Management
  • Master's Degree – English Literature & Foreign Languages
Certifications
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional (VCP 5.5)
  • IBM Tivoli Storage Manager – Advanced Administration
  • Red Hat Linux Administration
Experience Level

20+ years of experience providing enterprise-level IT support in large and regulated environments.