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Remote Weekend Helpdesk Jobs in Laurel, MD (NOW HIRING)

... Remote desktop support tools • ITIL understanding • CompTIA A+ or Microsoft certification Job ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

... Remote desktop support tools • ITIL understanding • CompTIA A+ or Microsoft certification Job ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Lead Generalist (Remote)

Towson, MD · Remote

$600 - $900/hr

... you help drive. What You'll Do * Manage inbound leads and client inquiries across your assigned ... Optional weekend boost: Pick up Friday/Saturday shifts for +12% commission on all jobs closed What ...

... that help you focus on patient care. Backed by leading investors, Dutch has the stability and ... weekend availability. You'll be supported by our Clinical Director, Vet Support team, and a ...

... that help you focus on patient care. Backed by leading investors, Dutch has the stability and ... weekend availability. You'll be supported by our Clinical Director, Vet Support team, and a ...

... that help you focus on patient care. Backed by leading investors, Dutch has the stability and ... weekend availability. You'll be supported by our Clinical Director, Vet Support team, and a ...

... that help you focus on patient care. Backed by leading investors, Dutch has the stability and ... weekend availability. You'll be supported by our Clinical Director, Vet Support team, and a ...

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Remote Weekend Helpdesk information

See Laurel, MD salary details

$12

$22

$33

How much do remote weekend helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote weekend helpdesk in Laurel, MD is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Weekend Helpdesk vs Remote IT Support Specialist?

AspectRemote Weekend HelpdeskRemote IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredMore advanced certifications like Network+ or Security+ may be required
Work EnvironmentRemote, customer service-focused, primarily troubleshootingRemote or on-site, technical problem-solving, network, and hardware support
Employer & IndustryTech companies, MSPs, customer service centersIT departments, tech firms, managed service providers
Search & Comparison IntentPeople seeking weekend tech support rolesIndividuals looking for more technical, ongoing IT support roles

The Remote Weekend Helpdesk typically involves providing basic technical support during weekends, focusing on customer service and troubleshooting. In contrast, a Remote IT Support Specialist often handles more complex technical issues, including network and hardware support, with higher certification requirements. Both roles are remote and industry-related but differ in technical depth and responsibilities.

What are popular job titles related to Remote Weekend Helpdesk jobs in Laurel, MD?

For Remote Weekend Helpdesk jobs in Laurel, MD, the most frequently searched job titles are:

What job categories do people searching Remote Weekend Helpdesk jobs in Laurel, MD look for?

The top searched job categories for Remote Weekend Helpdesk jobs in Laurel, MD are:

What cities near Laurel, MD are hiring for Remote Weekend Helpdesk jobs?

Cities near Laurel, MD with the most Remote Weekend Helpdesk job openings:

Infographic showing various Remote Weekend Helpdesk job openings in Laurel, MD as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% Remote job distribution, with an average salary of $47,743 per year, or $23 per hour.

Helpdesk Analyst (Full-time, Remote)

Integrity Management Services, Inc.

Alexandria, VA • Remote

$35K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Job description

About Us
www.integritym.com
Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.
At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees' professional development. Large company perks...Small company feel!
Description:
In this role, the Helpdesk Analyst will act as a liaison between business users, stakeholders, and technologists. The ideal candidate will have strong skills in requirements gathering, tracking, and analysis, as well as the ability to effectively communicate information to both technical and non-technical professionals. They will create process models, diagrams, and related documentation, and will have a solid understanding of various digital platform tools. The Training Instructor I works independently as well as collaborate closely with the Helpdesk Architect and Leadership team to jointly chart business and technical strategies.
Responsibilities:
  • Ensures compliance with all applicable privacy and security training requirements (both IntegrityM and external/client-based), whether on an annual or ad/hoc basis. Please note: certain position levels (leads, managers, directors or higher) may require additional "role-based" training to ensure compliance with applicable privacy and security requirements.
  • Serve as the primary point of contact for helpdesk support, addressing inquiries and resolving technical issues for business users and stakeholders.
  • Collaborate with the Helpdesk Architect and Leadership team to develop and implement business and technical strategies.
  • Gather, track, and analyze requirements from business users and stakeholders to ensure effective technical solutions.
  • Communicate complex technical information clearly and effectively to both technical and non-technical professionals.
  • Create and maintain process models, diagrams, and related documentation to support technical solutions.
  • Ensure all helpdesk activities are documented and tracked in accordance with company policies and procedures.
  • Provide exceptional customer service and support to all users, ensuring timely resolution of issues and effective communication throughout the support process.

Requirements
Job Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • One year of work experience in this or a related field.
  • Proven experience in a helpdesk or technical support role.
  • Strong knowledge of digital platform tools such as Pega, Appian, Bizagi, ServiceNOW, Workday, Salesforce, AWS, and Azure.
  • Excellent communication skills, with the ability to convey technical information to a non-technical audience.
  • Strong analytical and problem-solving skills.
  • Experience in creating process models, diagrams, and related documentation.
  • Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
  • Exceptional customer service skills and a commitment to providing outstanding support to users.
  • Certifications in relevant digital platform tools (e.g., ServiceNOW Certified System Administrator, AWS Certified Solutions Architect).
  • Experience with Medicare and/or Medicaid fraud, waste and abuse or program integrity work.
  • Familiarity with ITIL or other IT service management frameworks.

Benefits
This position is eligible for the benefits applicable to full-time regular employees, such as: vacation, sick leave, paid holidays, health insurance, dental insurance, vision insurance, short- and long-term disability, life insurance, employee assistance plan, 401(K) retirement plan, and educational benefits.
U.S. remote annual salary range: $35,000-$55,000/annual
For candidates in jurisdictions requiring range disclosure, this is the good-faith range for this role; final pay may vary by work location and job-related factors such as skills, experience, location, and internal equity. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
IntegrityM is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, and gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.