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Remote Warehouse Returns Jobs in Virginia (NOW HIRING)

STIHL Inc.

Inside Sales Coordinator

Virginia Beach, VA · Remote

$47K - $59K/yr

Do possible warehouse transfers or Virginia Beach watch orders create the documents and CRM cases ... Apply system knowledge for dealer single sign on remote login product registration warranty claims ...

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Remote Warehouse Returns information

What is remote warehouse returns?

Remote warehouse returns refer to the process of handling and processing items that customers send back to a warehouse from a distance, rather than in person. Employees in this role typically manage return shipments, inspect products for quality, update inventory records, and issue refunds or exchanges as needed. The job often involves using warehouse management software and following specific return policies set by the company. Remote warehouse returns help streamline the reverse logistics process, ensuring that returned items are properly accounted for and restocked or disposed of efficiently.

What are some common challenges faced in a remote warehouse returns role, and how can I overcome them?

In a Remote Warehouse Returns position, you may encounter challenges such as accurately tracking returned inventory, ensuring timely processing, and communicating effectively with both customers and warehouse teams. Overcoming these challenges involves staying organized, leveraging warehouse management systems, and maintaining clear digital communication channels. Proactively addressing discrepancies and collaborating with logistics and customer service teams can also help ensure efficient returns processing and customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote warehouse returns specialist, and why are they important?

To thrive as a Remote Warehouse Returns Specialist, you need strong attention to detail, organizational skills, and familiarity with inventory management, typically supported by a high school diploma or equivalent. Experience with warehouse management systems (WMS), returns processing software, and proficiency in using spreadsheets are commonly required. Excellent communication, problem-solving abilities, and customer service orientation help professionals stand out in this role. These skills ensure accurate and efficient handling of returns, minimizing errors and maintaining customer satisfaction in supply chain operations.

What is the difference between Remote Warehouse Returns vs Remote Inventory Associate?

AspectRemote Warehouse ReturnsRemote Inventory Associate
Required CredentialsBasic warehouse or retail experience, sometimes certifications in inventory managementSimilar credentials, often with additional familiarity with inventory systems
Work EnvironmentPrimarily warehouse or distribution centers, sometimes remote customer servicePrimarily remote, handling inventory data and stock levels
Employer & Industry UsageRetail, e-commerce, logistics companiesRetail, warehousing, e-commerce sectors
Common Search & ComparisonYesYes

Remote Warehouse Returns and Remote Inventory Associate roles both involve inventory management within retail and logistics industries. While Remote Warehouse Returns focuses on processing returned goods and managing return logistics, Remote Inventory Associate emphasizes tracking stock levels and maintaining inventory accuracy remotely. Both roles require similar credentials and are used by the same industries, often overlapping in job searches.

What are the most commonly searched types of Warehouse Returns jobs in Virginia?

The most popular types of Warehouse Returns jobs in Virginia are:

What are popular job titles related to Remote Warehouse Returns jobs in Virginia?

For Remote Warehouse Returns jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Warehouse Returns jobs in Virginia look for?

The top searched job categories for Remote Warehouse Returns jobs in Virginia are:

What cities in Virginia are hiring for Remote Warehouse Returns jobs?

Cities in Virginia with the most Remote Warehouse Returns job openings:

Remote Warehouse Returns jobs near you

Inside Sales Coordinator

STIHL Inc.

Virginia Beach, VA • Remote

$47K - $59K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

STIHL rating

8.4

Company rating: 8.4 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

99th of 495 rated machine equipment manufacturers

Job description

About Us

As a family-owned company, it's the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. 

With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team! 

Why You'll Love Working at STIHL: 

  • Competitive paywith multiple bonus opportunities and potential for annual merit increases 
  • Excellent health benefitsincluding Medical, Dental & Vision Insurance
  • Company-paid Life InsuranceandShort & Long-Term Disability 
  • Robust retirement offeringsincluding:
    • A fully vestedPension Planafter 5 years 
    • A401(k)with generous employer match 
  • Paid time offin addition to 11 Paid Holidays 
  • A strong culture ofstability, community, and innovation
  • Compensation: $47,000 - $59,500 per year. Actual compensation will depend on experience, qualifications, and internal equity
About You
You are a detail-oriented professional with a strong customer service background, experienced in supporting sales inquiries, resolving order issues, and managing CRM cases. Dedicated to delivering accurate solutions, maintaining strong dealer relationships, and ensuring a seamless customer experience.
Purpose

Provide support for incoming sales and inquiries via phone / emails, and CRM cases from STIHL dealers and branch locations. Process and resolve order discrepancies related to orders and 3rd party vendors using various systems mandated by STIHL.

Job Duties & Responsibilities
  • Please dealer phone fax and e-mail rollers update blocked sales orders manage the e-mail inbox and faxes utilizing various systems and tools navigate resources such as dealer promotions electronics dealer support manuals and distribution pricing.
  • Evaluate the estimated time frames for back-order products. Do possible warehouse transfers or Virginia Beach watch orders create the documents and CRM cases for calls / inquiries as well as maintain detailed notes.
  • Support National Accounts department through processing orders e-mail responses convert electronic data interface orders and confirm part pricing convert data interfaces from EDI orders and verifying account contacts.
  • Apply system knowledge for dealer single sign on remote login product registration warranty claims and product information website for dealers apply system knowledge for dealer training websites including STIHL USA and assist dealers and navigating and resolving issues related to STIHL SSO.
  • Process and resolve the order discrepancies including missing product damaged items and in fact shipments visualize system applications to process credits free ships rebuilds and returns while maintaining accounting function and research issues related to credits invoices and any related corrections and process credit approvals and corrections through the third-party vendors.
  • Complete order tracking and various shipping companies filed claims for missing /damaged products as necessary.
  • All other duties and responsibilities as assigned.
Specifications
  • High school diploma or GED required
  • 1-3 years of STIHL experience in this field
  • SAP or CRM experience is preferred but not required

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