Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Analytics PM / Virtual Assistant for one of our client, Please share your resume with current location & full contact info
Role: Analytics PM / Virtual Assistant
Location: Remote
JD:
We are looking for an Analytics PM / Virtual Assistant to support cross-functional teams by building and maintaining Salesforce dashboards, reports, and operational analytics. The role will focus on delivering real-time visibility into key business metrics for stakeholders including GVCC, Customer Success Managers (CSMs), and network operations teams.
This is a contract-based role ideal for someone who is highly organized, analytical, proactive, and comfortable working with large datasets and stakeholder requests in a fast-paced environment.
Key Responsibilities
Salesforce Reporting & Dashboard Management
- Design, build, and maintain Salesforce dashboards and reports for operational and executive visibility.
- Create automated reporting workflows and scheduled reports.
- Develop KPI tracking dashboards for:
- Customer success metrics
- Ticket resolution performance
- Network operations health
- SLA adherence
- Escalation trends
- Revenue and account activity
- Ensure dashboard accuracy, consistency, and usability across teams.
Analytics & Data Insights
- Analyze operational and customer data to identify trends, bottlenecks, and improvement opportunities.
- Convert raw data into actionable insights for leadership and operations teams.
- Prepare weekly/monthly business review reports and presentations.
- Support ad hoc data analysis requests from stakeholders.
With regards,
Naveen | Sr. Talent Acquisition
Rootshell Enterprise Technologies Inc.
Naveen@rootshellinc.com | www.rootshellinc.com