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Remote Voice Of Customer Jobs in Rochester, NH (NOW HIRING)

Remote Customer Service Specialist

Hampton, NH ยท Remote

$17.50 - $23.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

Principal Product Manager

Portsmouth, NH ยท On-site +1

$140K - $180K/yr

Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours * Reading, United ... Represent the voice of the customer in executive and crossfunctional forums. Execution & Delivery

Sales Manager Remote

Portsmouth, NH ยท Remote

$80K - $120K/yr

Establish and enforce sales processes, performance standards, and CRM best practices to ensure ... Support complex client consultations as needed and maintain high standards of client service and ...

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Remote Voice Of Customer information

What is the difference between Remote Voice Of Customer vs Remote Customer Experience Specialist?

AspectRemote Voice Of CustomerRemote Customer Experience Specialist
CredentialsTypically requires customer feedback analysis, communication skills, and familiarity with survey toolsRequires customer service experience, communication skills, and knowledge of customer journey mapping
Work EnvironmentPrimarily data analysis, reporting, and feedback collection remotelyEngages directly with customers via calls, chats, or emails, often remotely
Industry UsageCommon in market research, customer insights, and product developmentCommon in customer service, support, and client relations roles

The main difference is that Remote Voice Of Customer focuses on analyzing customer feedback and insights to inform business decisions, while Remote Customer Experience Specialist involves directly engaging with customers to improve their overall experience. Both roles require strong communication skills but differ in their primary functions and work activities.

What are popular job titles related to Remote Voice Of Customer jobs in Rochester, NH?

For Remote Voice Of Customer jobs in Rochester, NH, the most frequently searched job titles are:

What job categories do people searching Remote Voice Of Customer jobs in Rochester, NH look for?

The top searched job categories for Remote Voice Of Customer jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Remote Voice Of Customer jobs?

Cities near Rochester, NH with the most Remote Voice Of Customer job openings:

Remote Customer Service Specialist

ForgeFit

Hampton, NH โ€ข Remote

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago


Job description

Job Title: Remote Customer Service Specialist 
Company: ForgeFit 
Location: Remote (U.S. Based) 
Employment Type: Full-Time 

About ForgeFit 

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. 

About the Role 

As a Customer Service Specialist, youโ€™ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. 

What Youโ€™ll Do 

  • Respond to customer inquiries via phone, email, and chat with professionalism and care 
  • Help customers with orders, shipping questions, product details, and troubleshooting 
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams 
  • Keep accurate records of customer interactions using CRM 
  • Proactively follow up on customer needs and ensure satisfaction 
  • Maintain up-to-date knowledge of ForgeFitโ€™s product lines and service policies 

What Weโ€™re Looking For 

  • 1+ years of experience in a customer service, support, or client-facing role 
  • Strong communication and problem-solving skills 
  • Ability to stay organized and manage multiple priorities 
  • Comfortable using CRM or support tools 
  • A positive attitude and genuine desire to help others 
  • Interest in fitness or familiarity with gym equipment is a plus 

What We Offer 

  • Competitive hourly pay based on experience 
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off 
  • 100% remote work with a collaborative and supportive team 
  • Ongoing training and opportunities for career growth 
  • The chance to support a brand that makes a real impact in the fitness world 

Ready to help gyms get stronger with ForgeFit? Apply now and letโ€™s build something powerful together.