Remote Voice Of Customer Jobs in Rochester, NH (NOW HIRING)

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies.
This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.

Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

Key Responsibilities

• Build and maintain strong relationships with physicians, clinics, and referral sources

• Act as a trusted advisor on services, referral processes, and therapy options

Referral Optimization & Execution

• Assess referral workflows and identify barriers to timely patient starts

• Partner with Sales, Intake, Pharmacy, and Operations to resolve issues

• Improve referral-to-start timelines, conversion rates, and provider satisfaction

• Serve as a primary point of contact for key accounts

Provider Engagement

• In partnership with Chronic Account Executive:

• Execute outreach through calls, virtual meetings, and targeted campaigns

• Identify and convert new referral opportunities

• Partner with field sales to expand reach and coverage

Data, Reporting & Continuous Improvement

• Track account performance, referral trends, and growth opportunities

• Use CRM and internal systems to manage activity and results

• Participate in provider business reviews and performance discussions

• Recommend process improvements based on data and feedback

Patient & Provider Experience

• Support providers with education on referral requirements and processes when requested by the Chronic Account Executive.

• Guide patients and providers through onboarding and access questions when needed

• Represent the organization at community and professional events

Cross-Functional Collaboration

• Work closely with Sales, Operations, Pharmacy, and Intake teams

• Support referral flow management when needed

• Contribute to solving operational challenges that impact growth

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

Basic Education and/or Experience Requirements

• High school diploma or equivalent is required

• 3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management.

• Demonstrated ability to build relationships and drive measurable outcomes

• Strong communication, problem-solving, and organizational skills

Basic Qualifications

• Experience establishing and maintaining relationships with individuals at all levels of the organization.

• Experience growing referral provider relationships and partnerships

• Experience providing High Level/White Glove customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.

• Proficient computer skills. Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required. Power Point, Excel, Word

• Experience in identifying operational issues and recommending process improvements.

• Ability to evaluate information and make decisions or take actions to problem solve or reach a goal.

• Strong interpersonal and communication skills. Ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers.

• Strong organization and planning skills with ability to make/deliver presentations

Travel Requirements: (if required)

• Minimal travel (up to ~20%)

• Primarily remote with virtual engagement

Preferred Qualifications & Interests (PQIs)

• Bachelor's degree in Business, Healthcare, Life Sciences, or related field

• Experience in specialty pharmacy, infusion therapy, or chronic disease management

• Knowledge of referral workflows, intake/admissions, or reimbursement processes

• Background working with physician offices, hospitals, or care coordination teams

• Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.)

• Experience managing complex or multi-stakeholder accounts

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $55,769.70-$92,949.50

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.