Remote Voice Of Customer Jobs in Rochester, NH (NOW HIRING)

At Loftware, It’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry.

Job Title: Principal Product Manager 

Possible locations:  

• Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours
• Reading, United Kingdom (hybrid or remote)

Please note: Visa sponsorship is not available for this role. 

Some product roles are about keeping things running. This one is about deciding where the business goes next. As Principal Product Manager, you'll take on the problems that are too big, too cross-cutting, or too strategically important to hand to anyone else — and you'll own them from the first insight to the business impact they create. If you're energized by setting strategy that the whole company lines up behind, and you understand the importance of outcomes, this is built for you.

As a Principal Product Manager (PPM), you'll own the mission-critical product areas that move the business — the problems that shape where the company goes next. This is an individual-contributor role for someone who wants to set long-term strategy, drive it across multiple teams through influence rather than authority, and be measured on the outcomes that matter most to the company.

You'll operate as a product thought leader and a trusted partner to Engineering, Design, Architecture, GTM, and Executive Leadership — translating strategy into differentiated customer and business outcomes that the whole company can rally behind.

The salary range for this role is $140,000 - $180,000 per year, based on a full-time schedule. 

This range reflects what we reasonably expect to pay for this position. Where an offer falls within the range depends on factors including: relevant experience, skills, qualifications, and work location.

Key Responsibilities

Product Strategy & Vision 

• Own the end-to-end strategy for a major product, platform capability, or customer problem space — and the business results it drives.
• Set the product vision and roadmap, and define the success metrics that prove it moved the company's strategy forward.
• Balance customer needs, business outcomes, and technical feasibility in all decisions.
• Act as a subjectmatter expert for the product area internally and externally.

Customer & Market Leadership

• Deeply understand customer workflows, pain points, and desired outcomes.
• Turn qualitative and quantitative insight into the high-impact opportunities that grow the business.
• Translate customer and market insights into clear product direction and prioritization.
• Represent the voice of the customer in executive and crossfunctional forums.

Execution & Delivery 

• Lead complex, cross-team initiatives from discovery through delivery and adoption — owning the outcome, not just the launch.
• Partner with Engineering and Architecture on technical strategy and tradeoffs.
• Write highlevel product requirements, narratives, and decision documents.
• Ensure delivered outcomes meet customer, quality, and scalability expectations.

Influence & Collaboration 

• Lead through influence across Product, Engineering, Design, Marketing, Sales, Support, and Services.
• Drive alignment on priorities, dependencies, and sequencing across teams.
• Provide input into planning, investment decisions, and executive communication.

Outcomes & Accountability 

• Define and track success using clear metrics (customer adoption, business impact, quality).
• Continuously assess results and adapt strategy based on learnings.
• Own decisions and outcomes for the product area.

Qualifications

Required

• 10+ years of experience in Product Management, with sustained success at senior product manager or principal level.
• Proven ability to own and scale complex, enterprise or platform products.
• Strong strategic thinking paired with handson execution capability.
• Exceptional written and verbal communication skills.
• Demonstrated ability to lead without formal authority.
• Strong analytical skills and datainformed decision making.

Preferred

• Experience in SaaS, cloud platforms, or enterprise software.
• Experience in Supply Chain.
• Experience working with global teams and customers.

Success Metrics 

• Measurable business and customer impact from owned product area.
• Clear, durable product strategy adopted across teams.
• Strong crossfunctional alignment and reduced friction.
• Successful delivery of complex, multiteam initiatives.
• Increased product maturity, scalability, and customer value.

Why Join Us? 

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.

• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.

• We use the power of the global team.

• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We Win with Inclusion 

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. 

About us 

We make the Supply Chain work 

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more. 

More about us: About Loftware | Global Leader in Enterprise Labeling & Packaging

Join us — #It’s all right there.