Remote Virtual Assistant Jobs in Bothell, WA (NOW HIRING)

About Us
Washington Permanente Medical Group (WPMG) is a clinician-led, self-governed and independent multi-specialty group practice, providing care to the more than 700,000 Kaiser Permanente patients in Washington state. We work unencumbered by traditional health care obstacles and without silos; prioritizing people over profits, collaboration over ego, and driven by a singular goal: our patients' health. At WPMG, we take care of the whole person, with a team to address the fundamental, social, and emotional needs that contribute to total health. We are clinicians motivated by the desire to make a purposeful difference in the communities we serve, and in how health care is delivered.
We are looking for people to join us who understand that being a leader doesn't always come with a job title; it's about who you are, what you believe, and how you show up every day.

• People who work to know, respect, and guide their colleagues and patients.
• People who focus on serving their team and the people they take care of by inspiring, including and holding themselves and each other accountable for everything they do.
• People who have the courage to commit, improve, and work with others to find solutions to help make this the best place to give care and the best place to get care.

Job Summary
Kaiser Permanente-Washington Permanente Medical Group is seeking a full-time 1.0 FTE Primary Care Physician Assistant to join our Quality, Documentation & Reporting Team.
The VC3 (Virtual Care for Chronic Conditions) Clinician will work to ensure quality care for identified WPMG patients utilizing virtual encounters to address conditions and close care gaps in a patient centered manner. Whenever possible, they will preview, update, and modify the health record in HealthConnect to optimize the chart for their virtual encounters and perform PC3 (Patient Centered Charting and Communication) chart reviews between virtual visits. The work completed by the VC3 Clinicians will be monitored through proficiency metrics and chart audits to ensure quality of documentation. VC3 Clinicians will report to the Assistant Medical Director of Documentation and Reporting.
Principal Duties & Responsibilities
• Conduct on-demand virtual visits for adult members in conjunction with existing Specialty Care encounters or when the patient is onsite for other care needs. VC3 Clinicians will be expected to be available during normal clinic hours Monday through Friday. Between VC3 virtual visits, chart reviews will be conducted to ensure completeness and accuracy of the medical record. These will be done according to PC3 Clinician Reviewer standards.
• Dedicated FTE must be an increase over their currently benefitted FTE and may not exceed a total FTE of 1.0. Any request to decrease clinical FTE to take on this role would require approval by Primary Care leadership (AMD & DMD).
• Be proficient with care gap closure and provide accurate and complete documentation of disease state management to address conditions.
• Provide expert integrated care and diagnostic services in the virtual care setting. Coordinate care throughout KPWA remotely ensuring remote standards of care
• Work remotely in compliance with all WPMG & KPWA remote work policies. Clinicians may work in a KP facility if a remote connection is not available or at their discretion provided no impact to in-person operations.
• Work closely with Primary Care, Specialty Care, and THMC to improve care coordination for our members.
• Perform PC3 chart reviews between virtual visits according to PC3 standards by reviewing multiple sections of the medical record and updating appropriately, using clinical judgement to add, resolve, delete chronic conditions from the Problem List and/or MCR Best Practice Advisory (BPA), consolidate/refine diagnoses as needed, updating overview notes with relevant supporting clinical information, and prioritizing the Problem List according to PC3 guidelines.
• Maintain flexibility in staffing to ensure coverage for VC3 department, including working to arrange vacation/PTO to coordinate with other VC3 providers to maintain adequate coverage.
• Maintain an appropriate work from home environment including professional background, quiet space from which to work without distractions, and privacy to ensure patient confidentiality.
• Work effectively in an inter-disciplinary team collaborating with care teams to explore patient health conditions and diagnose health issues, while ensuring positive, effective patient experiences. They will maintain knowledge of cultural competency, particularly related to how variables related to socioeconomic status, race, ethnicity, and culture impact physical and emotional health.
• Analyze reports, test results, medical records, and examinations to diagnose conditions and propose treatment options as well as order appropriate laboratory and radiology tests, medications, or other treatments/referrals as needed for patient health issues and documented medical conditions.
• Review/update the medical record including current medications, allergies, medical/surgery history, etc. to ensure accuracy of information and provide quality patient care.
• Provide advice to patients for lifestyle and diet changes that may improve their health or help to treat the health issue they are experiencing.
• Adhere to departmental policies, procedures and objectives, ongoing quality improvement objectives and safety, environmental, and infection control standards.
• Maintain patient confidentiality and comply with all federal and state health information privacy laws.
• Record complete, timely electronic medical records that meet documentation and coding standards.
• Be available to work in at least half day increments (0.1 FTE).
Job Specifications
EDUCATION
REQUIRED
DESCRIPTION
PREFERRED
Minimum:
PA
N/A
EXPERIENCE
REQUIRED
DESCRIPTION
PREFERRED
Minimum:

• VC3 Clinician must have proficiency in using HealthConnect

• VC3 Clinician must 1) routinely use the ambulatory instance of HealthConnect for clinical documentation; 2) be in one of the following specialties: Family Medicine, Internal Medicine, or Pediatrics or similar broad scope subspecialty; and 3) be in good clinical standing with support from their local leader (AMD) to pursue this work. They must maintain good medical standing, active licensure, and board certification in their specialty.

• Work remotely in compliance with all WPMG & KPWA remote work policies. Clinicians may work in a KP facility if a remote connection is not available or at their discretion provided no impact to in-person operations

• Work closely with Primary Care, Specialty Care, and THMC to improve care coordination for our members when clinically indicated.

Currently work in one of the following settings: Primary Care or other comprehensive specialty service line.
LICENSES, CERTIFICATIONS OR OTHER ESSENTIAL QUALIFICATIONS
REQUIRED
DESCRIPTION
PREFERRED
Minimum:
Washington License, Board certification or eligible.
N/A
COMPETENCIES
Competencies: Skills, Knowledge & Behaviors that are required for performing the job.
COMPETENCIES
DESCRIPTION
REQUIRED/PREFERRED
Management
Leading Teams
• Sets clear expectations with the team to give direction and establish metrics for success.
• Holds others accountable to mutually agreed upon goals and performance standards.
• Knows the different styles of individuals on the team and leverages strengths appropriately.
• Creates open lines of communication to share information and receive feedback.
• Maintains emotional poise and understands the emotional impact of decisions and actions on the team.
Required
Delivery Systems
Required
Business Acumen
Defining Vision
• Gives others a voice by engaging the team in collaboratively defining strategies rather than imposing own agenda.
• Takes a big picture approach by considering future market factors for healthcare.
• Links the benefits of strategies to patient outcomes and organizational performance.
• Provides rationale for ideas to demonstrate feasibility and practicality.
• Breaks down silos to engage other departments and learn from their experiences to support problem solving.
Required
Decision Making
Communication
Leading Change
• Seizes opportunities to implement innovative ideas.
• Takes initiative to deliver results beyond the status quo.
• Adapts to changing circumstances by maintaining flexibility and quickly changing course.
• Demonstrates openness for taking appropriate risks to achieve results.
Required
Human Resource Skills
Required
Project Management
Developing Trust
• Demonstrates transparency in decision making and applies rules and expectations consistently.
• Empowers others by giving autonomy on day-to-day execution of strategy.
• Leads by example by delivering on own commitments and managing operations efficiently.
• Trusts others to deliver on their commitments.
Preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.