Senior Solutions EngineerRemote, USA
Who we are
Pindrop is redefining trust in the digital age. Our patented voice, videoย authentication, fraud detection, and deepfake detection technologies protect someย of the world's largest banks, insurers, retailers, and healthcare leaders. As AI-drivenย threats evolve in the form of synthetic voices, deepfakes, face swapping, and more,ย our solutions stay ahead, helping ensure that the real human and the right humanย are recognized.
At Pindrop, we are shaping the future of trust. We build the most advanced voice authentication and deepfake detection technology in the world.
Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with$100M ARR, we're entering our next phase of innovation and growth, backed byย world-class investors including Andreessen Horowitz, IVP, and CapitalG.
What you'll do
- As a Solutions Engineer, you will own a portfolio of named accounts and beย accountable for new ARR growth, net-new logo acquisition, and multi-yearย enterprise deals.
- Provide technical pre-sale support to sales teams to achieve assigned sales goals.
- Act as a subject matter expert for Pindrop's expanding portfolio of solutions.
- Partner with sales to generate new license revenue by creating and deliveringย solutions that resonate in target customer segments
- Advise organizations on improvements to their IVR, call center and fraudย operational processes with the use of Pindrop technologies.
- Gain trust and influence customer buying process with technical knowledgeย and consultative selling skills
- Develop and deliver presentations to articulate technical concepts relevantย to each specific account's environment, such as solution scope, size,ย integration / API flows, and business case / ROI.
- Conduct product demonstration to customers and lead successful proof ofย value (POVs)
- Acquire and integrate industry and market knowledge related to theย competitive landscape, emerging fraud risk trends, and technologies in orderย to demonstrate market leadership.
- Collaborate with Customer Success solution architects to build Statementsย of Work (SOWs) and other technical documents.
- Respond to customer RFP/RFI/RFQ documents, coordinating with othersย across the organization as needed.
- Support product launch activities and assist with trade shows, conferences,ย executive briefings and technical training activities
- Cultivate and qualify new pipeline opportunities, track associated revenue toย support financial forecasts and business plans
- Work closely with Account Executives to develop a territory and per-accountย strategy and accurately forecast technical opportunity details withinย Salesforce.com.
Who you are
- You build trust with internal and external stakeholders and demonstrateย sound judgment in knowing when to lean in directly versus provide supportย from a distance.
- You are highly persistent and solutions-oriented, challenging the status quoย and approaching obstacles with curiosity and determination rather thanย accepting "no" as a final answer.
- You are passionate about joining an early-stage, high-growth company andย operate with a strong growth mindset.
- You possess strong business and technical acumen and can clearly articulateย solution value propositions to a variety of audiences.
- You are strategic by nature, yet willing to roll up your sleeves and dive into theย details when needed.
- You are resilient in the face of challenges, change, and ambiguity, maintainingย focus and composure.
- You maintain an optimistic, positive outlook and consistently look for ways to
- turn problems into solutions.
- You are resourceful, energized by uncovering and implementing innovativeย approaches, and focused on delivering measurable results.
- You take ownership, follow through on your commitments, and consistentlyย under-promise and over-deliver.
- You are nimble and adaptable as priorities evolve, while still maintaining aย clear view of the broader objectives.
Your skill-set
- 9+ years of sales engineering experience, including ownership and closure of deals exceeding $1M.
- Demonstrated success in consultative selling for very large, complexย enterprise engagements.
- Exceptional presentation and communication skills with strong executiveย presence and confidence.
- Deep technical background with extensive experience in Contact Centerย technology for large enterprises across Banking, Brokerage, Insurance, andย Retail sectors.
- Solid understanding of APIs and their role in modern enterprise architectures.
- Hands-on experience with contact center solutions, including voice networkย design, authentication, WFM, call recording, fraud management, andย enterprise speech processing.
- Proven ability to thrive in fast-paced, dynamic environments and solveย complex technical challenges with creativity.
- Highly effective working in remote, distributed teams, fostering collaborationย and alignment.
- A relentless self-starter who drives toward objectives while managingย multiple priorities and strict deadlines.
- Fearless yet thoughtful, clear and transparent in communication, curious andย inquisitive, open-minded, and persistently focused on outcomes.
What we offer
As a part of Pindrop, you'll have a direct impact on our growing list of products andย the future of security in the voice-driven economy. We hire great people and takeย care of them. Here's a snapshot of the benefits we offer:
- Competitive compensation package, including RSUs (Restricted Stock Units)ย for all employees, so everyone shares in our long-term success.
- Remote-first environment - giving you flexibility and autonomy in how youย structure your day.
- While we work flexibly, we prioritize meaningful in-person moments throughย regular team on-sites, company-wide events, and intentional gatherings thatย foster connection, collaboration, and shared success.
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans to choose from - including oneย employer-paid "employee-only" plan
AI - A Transformative Force
At Pindrop, we view artificial intelligence as a transformative force that, whenย harnessed responsibly, can unlock unprecedented value for our customers, partnersย and society and enable and empower us to continue to deliver cutting-edgeย technology to combat fraud and unblur the lines between what it means to beย human versus machine.ย Pindrop may use AI tools to help prioritize job applications for human review. The AIย tool may analyze your work experience and skills to assess fit for the role, but doesย not consider your name or contact details. Applications with the strongest match toย job requirements are prioritized for human review; not all applications may beย individually reviewed.
Pindrop is an Equal Opportunity Employer
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive workย environment. As an equal opportunity employer, all qualified applicants receiveย consideration for employment without regard to race, color, age, religion, sex,ย gender, gender identity or expression, sexual orientation, national origin, geneticย information, disability, marital and/or veteran status.
This position will be posted for 45 days after 6/3/26.