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Remote Verizon Customer Jobs (NOW HIRING)

Jobgether

... remote teams while solving complex technical challenges. * 3+ years of recent experience supporting major wireless carriers such as AT&T, T-Mobile, Verizon, or MVNOs in a customer service or ...

PROLIM Global Corporation

Project Co-Ordinator

Project Coordinator - Remote We are seeking an experienced Project Coordinator to support telecom ... Ensure project compliance with customer and organizational standards Required Skills * 5+ years of ...

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of ... Customer service background * Advanced organizational skills * Microsoft Office365 predominantly ...

New

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of ...

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... Customer service background * Advanced organizational skills * Microsoft Office 365 predominantly ...

New

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All JobsVerizon Customer JobsRemote Verizon Customer Jobs

Remote Verizon Customer information

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$26

How much do remote verizon customer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote verizon customer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Verizon Customer and Remote Verizon Customer Service Representative?

AspectRemote Verizon CustomerRemote Verizon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; customer service experience
Work EnvironmentHome-based, flexible hoursHome-based, flexible hours
Employer & Industry UsageTelecommunications, customer support rolesTelecommunications, customer support roles
Common Search IntentGeneral remote customer roles at VerizonCustomer support and service roles at Verizon

Both roles involve remote work within Verizon's telecommunications industry. The main difference is that 'Remote Verizon Customer' is a broader term that can include various customer-related positions, while 'Remote Verizon Customer Service Representative' specifically refers to roles focused on direct customer support and service. Candidates interested in a customer support career at Verizon should consider the specific job descriptions to find the best fit.

What are the key skills and qualifications needed to thrive as a Remote Verizon Customer Service Representative, and why are they important?

To thrive as a Remote Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills. These qualities ensure efficient issue resolution, high customer satisfaction, and effective remote teamwork.

What are Remote Verizon Customer Service Representatives?

Remote Verizon Customer Service Representatives are employees who work from home or another offsite location to assist Verizon customers with their inquiries, technical issues, billing questions, and service requests. They use phone, chat, or email to communicate with customers, aiming to resolve issues efficiently and provide a positive customer experience. These representatives typically have strong communication skills, are comfortable with technology, and receive training from Verizon to handle a variety of customer situations. Working remotely allows them to offer support without being physically present in a Verizon office.

What are some common challenges faced by Remote Verizon Customer Service Representatives, and how can new hires prepare for them?

Remote Verizon Customer Service Representatives often face challenges such as managing high call volumes, maintaining strong communication without in-person support, and staying motivated while working independently. To prepare, new hires should develop strong time management skills, familiarize themselves with Verizon's products and support systems, and proactively engage in virtual team meetings and training sessions. Building a dedicated workspace and leveraging available company resources can also help create a productive and supportive remote work environment.
More about Remote Verizon Customer jobs
What cities are hiring for Remote Verizon Customer jobs? Cities with the most Remote Verizon Customer job openings:
What states have the most Remote Verizon Customer jobs? States with the most job openings for Remote Verizon Customer jobs include:
What job categories do people searching Remote Verizon Customer jobs look for? The top searched job categories for Remote Verizon Customer jobs are:
Remote Verizon Customer jobs near you
Infographic showing various Remote Verizon Customer job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service & Technical Support Team Lead

Jobgether

Remote

Full-time

Posted 6 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service & Technical Support Team Lead based in Netherlands.

This remote opportunity is designed for an experienced customer support leader with strong technical expertise in telecommunications.
The role focuses on managing remote support teams, improving service quality, and resolving complex customer issues.
You will guide team performance, provide technical coaching, and ensure excellent customer experiences across wireless services.
The position offers the opportunity to work with global clients while applying expertise in mobile technologies and support operations.
You will contribute to operational improvements through KPI management, quality assurance, and process optimization.
This role is ideal for a proactive leader who thrives in fast-paced environments and enjoys developing high-performing teams.

Accountabilities:

The Customer Service & Technical Support Team Lead will oversee remote support operations, provide technical leadership, and ensure service excellence through team management, quality monitoring, and continuous improvement initiatives.

  • Lead, mentor, and support a remote team of customer service and technical support representatives.
  • Conduct coaching sessions, performance reviews, and training activities to improve individual and team effectiveness.
  • Monitor productivity, service levels, and operational KPIs to ensure performance objectives are achieved.
  • Act as the primary escalation point for complex customer service and technical support cases.
  • Troubleshoot advanced wireless service issues, including SIM/eSIM activations, number porting, billing concerns, device configuration, and connectivity challenges.
  • Support customers with mobile plans, account changes, APN configuration, LTE/4G/5G troubleshooting, Android and iPhone support, and connected device activations.
  • Review customer interactions, conduct quality evaluations, and provide actionable feedback to improve support standards.
  • Track key metrics including customer satisfaction, first call resolution, average handle time, quality scores, schedule adherence, and productivity.
  • Prepare performance reports and recommend action plans to improve team efficiency and customer experience.
  • Utilize carrier support systems, CRM platforms, and ticketing tools to manage customer accounts and technical resolutions.
  • Identify workflow improvements, update documentation, and contribute to knowledge base development.
  • Support onboarding, training, and implementation of new services, products, and operational processes.
Requirements:

The ideal candidate will have strong customer support leadership experience, telecommunications expertise, and the ability to manage remote teams while solving complex technical challenges.

  • 3+ years of recent experience supporting major wireless carriers such as AT&T, T-Mobile, Verizon, or MVNOs in a customer service or technical support leadership role.
  • Previous experience leading, supervising, or coaching customer service and technical support teams.
  • Strong understanding of wireless carrier operations and mobile technology ecosystems.
  • Hands-on experience with SIM/eSIM activation, number porting, mobile plan management, billing support, and account provisioning.
  • Experience troubleshooting APN configuration, LTE, 4G, 5G connectivity, Android devices, iPhones, GPS trackers, and smartwatches.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal English communication skills.
  • Ability to manage multiple priorities in a remote, fast-paced environment.
  • Strong leadership, organization, and team development abilities.
  • Experience with carrier support systems, CRM platforms, ticketing systems, and reporting tools.
  • Previous experience with quality assurance, KPI reporting, workforce management, or remote team operations is preferred.
  • Familiarity with Microsoft Office, Google Workspace, Microsoft Teams, Slack, Excel, and Google Sheets is a plus.
Benefits:
  • Competitive compensation rates.
  • Weekly payment schedule.
  • Fully remote work opportunity.
  • Full-time contracted engagement of 40 hours per week.
  • Flexible global work environment.
  • Access to free training and upskilling opportunities.
  • Ongoing support, guidance, and professional community resources.
  • Opportunity to work with international clients and gain experience in global support operations.
  • Exposure to telecommunications, technical support, customer experience, and operational leadership projects.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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