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Uscellular Jobs (NOW HIRING)

RF Connect

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

Experience with AT&T, T-Mobile, Verizon, DISH Wireless, UScellular, Ericsson, Nokia, Samsung, Mavenir, or similar wireless carrier/vendor environments , highly preferred. * Experience supporting LTE ...

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Uscellular information

What are common challenges faced by customer service representatives at Uscellular, and how can they be managed?

Customer service representatives at UScellular often encounter challenges such as handling high call volumes, resolving complex billing issues, and assisting customers with technical troubleshooting. These challenges can be managed by utilizing company-provided training resources, collaborating with team members for support, and staying up-to-date on product knowledge. UScellular also emphasizes a positive work culture and offers regular feedback sessions to help employees continuously improve their skills and manage workplace stress.

What is the difference between Uscellular vs Customer Service Representative?

AspectUscellularCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sales and communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRetail stores, call centers, field salesCall centers, retail, office settings
Industry UsageTelecommunications, wireless servicesVarious industries including telecom, retail, finance
Common Search/ComparisonYesYes

Uscellular and Customer Service Representative roles both involve customer interaction and communication skills. Uscellular typically focuses on sales and service within the telecommunications industry, often in retail or field settings. Customer Service Representatives work across multiple industries, providing support and assistance via phone or in person. While both roles require strong communication skills, Uscellular positions often emphasize sales and product knowledge specific to wireless services.

What skills and qualifications are needed to thrive as a Uscellular sales associate?

To thrive as a Uscellular sales associate, you need a strong background in customer service, sales techniques, and product knowledge, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, mobile device technologies, and CRM software is essential. Outstanding communication, active listening, and problem-solving skills help you connect with customers and address their needs effectively. These abilities drive customer satisfaction, sales performance, and contribute to a positive store environment.

What is Uscellular?

UScellular is a wireless telecommunications carrier in the United States, providing mobile phone services, devices, and wireless solutions to consumers and businesses. The company offers a variety of jobs, including retail sales associates, customer service representatives, network engineers, IT specialists, and corporate roles in marketing, finance, and human resources. Employees at UScellular work to deliver wireless connectivity, assist customers, and support the company's operations and technology infrastructure.
More about Uscellular jobs
What cities are hiring for Uscellular jobs? Cities with the most Uscellular job openings:
What states have the most Uscellular jobs? States with the most job openings for Uscellular jobs include:
What job categories do people searching Uscellular jobs look for? The top searched job categories for Uscellular jobs are:
Uscellular jobs near you
Infographic showing various Uscellular job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution.

Flexible Remote Part-Time | Answer Rate Data Collector | UScellular Customers Needed (IA, MN, TX)

PhoneBurner

Des Moines, IA • Remote

$20/hr

Part-time

Posted 8 days ago

Job description


About PhoneBurner, Inc.

Flexible, Remote Part-Time | Answer Rate Data Collection – IA, MN, TX


Still an active UScellular customer? We want to meet you!


As UScellular customers transition to T-Mobile, we're looking for a limited number of individuals who still have active UScellular service to join our remote testing team. If your phone has not yet been migrated to T-Mobile, we'd love to hear from you.


About PhoneBurner, Inc.

PhoneBurner, Inc. is a U.S.-based SaaS technology company founded in 2008. We provide cloud-based communication tools that help businesses connect efficiently with customers and prospects. As part of our ongoing network quality initiatives, we conduct structured answer rate data collection projects and are seeking reliable individuals to support this work.


About the Opportunity

Important: Only applicants with active, postpaid UScellular mobile service (billed by the carrier UScellular) are eligible for this role.

We’re looking for dependable, detail-oriented individuals to participate in carrier-specific answer rate data collection using a UScellular mobile line, which is required to perform carrier-specific testing.

This role focuses on collecting and reporting structured call performance data using UScellular service. It is a flexible, part-time opportunity that allows you to work remotely while contributing data used to evaluate call delivery and network performance.

This data collection initiative focuses on mobile networks in Iowa (priority), Minnesota, and Texas, and candidates must be located in one of these states to participate.

Eligibility Requirements

To be considered, you must:

  • Reside in Iowa (priority), Minnesota, or Texas, which is required for location-specific network data collection
  • Must have an active postpaid mobile service with the carrier UScellular (service is billed by UScellular; prepaid plans are not eligible), which is required to perform carrier-specific testing.
  • Service with Verizon, AT&T, T-Mobile, or other carriers does not qualify.
  • Own a compatible mobile device required for network data collection
  • Have a reliable internet connection and access to a computer
  • Be able to communicate reliably via email and Slack

Job Description

As an Answer Rate Data Collector, you will assist with collecting structured data related to call answer rates and call delivery. All activities are limited to testing and reporting — no sales, conversations, or customer interaction are required.

Key Responsibilities

Data collection activities may include:

  • Batch Testing: Triggering test calls to your own mobile device using a provided list and logging results accurately (no talking required)
  • Following testing instructions, schedules, and reporting requirements

Each task is brief, typically requiring less than one minute per call.

Compensation

  • Estimated pay rate: $20 USD per hour, based on testing activity
  • Expected commitment: approximately 2 hours per week, depending on test volume
  • Paid via standard U.S. payroll methods
  • Part-time W-2 position
  • No benefits except where required by law

Ideal Candidate

This role is well suited for someone who is:

  • Reliable, consistent, and detail-oriented
  • Responsive (able to reply to Slack or email messages within one business day)
  • Comfortable using basic tools such as email, spreadsheets, Slack, and mobile apps
  • Self-motivated and able to manage tasks independently within assigned timelines

Role Structure

  • Part-time role with flexible scheduling
  • Tasks completed remotely on your own time within assigned deadlines
  • Engagement duration aligned with ongoing answer rate data collection needs

Please note: Qualified candidates will be contacted via email regarding next steps.