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University of Miami

Oncology Patient Scheduler 2 (Remote)

$18 - $23.75/hr

The University of Miami/UHealth has an exciting opportunity for a Full-time, Remote, Patient Scheduler 2. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients ...

University of Miami

Oncology Patient Scheduler 3 (Remote)

$18 - $23.75/hr

The University of Miami UHealth Department of UMHC - SCCC - Nursing has an exciting opportunity for a full time (Remote) Patient Scheduler 3 position. The incumbent is responsible for assisting the ...

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Remote Uhealth information

What are the key skills and qualifications needed to thrive as a Remote Telehealth Nurse, and why are they important?

To thrive as a Remote Telehealth Nurse, you need a valid nursing license, clinical experience, and strong assessment skills to provide effective care remotely. Familiarity with telemedicine platforms, electronic health records (EHRs), and secure communication tools is crucial. Outstanding communication, empathy, and self-motivation allow you to build rapport with patients and work independently. These skills ensure high-quality, patient-centered care and efficient service delivery in a virtual healthcare environment.

What is the difference between Remote Uhealth vs Remote Medical Assistant?

AspectRemote UhealthRemote Medical Assistant
Required CredentialsCertification in healthcare or related field, sometimes a licenseCPR certification, medical assisting diploma or certification
Work EnvironmentRemote, telehealth platforms, healthcare providersRemote or in-clinic, assisting with patient care, administrative tasks
Employer & Industry UsageHospitals, clinics, telehealth companiesMedical offices, clinics, healthcare facilities
Common Search & ComparisonYesYes

Remote Uhealth and Remote Medical Assistant roles both involve healthcare support but differ mainly in credentials and scope. Remote Uhealth often requires healthcare certifications and focuses on telehealth services, while Remote Medical Assistants typically need medical assisting certifications and may work in both remote and in-person settings. Both roles are integral to healthcare delivery and are frequently compared by job seekers in the industry.

How does working remotely in a Uhealth role impact daily collaboration with clinical and non-clinical teams?

In a remote Uhealth position, effective collaboration is typically achieved through secure digital communication tools such as video conferencing, instant messaging, and shared platforms for patient records and project management. Regular virtual meetings ensure alignment with both clinical staff, like physicians and nurses, and non-clinical teams, including IT and administration. Maintaining clear communication and adhering to data privacy protocols are essential for remote team members. Adapting to various time zones and leveraging asynchronous communication also help in overcoming geographic barriers, making teamwork seamless and efficient.

What are Remote Uhealth jobs?

Remote Uhealth jobs refer to positions within University of Miami Health System (UHealth) or similar healthcare organizations that can be performed remotely, often from home. These roles may include telehealth providers, administrative staff, IT support, billing specialists, and other healthcare professionals who use digital tools to deliver services or support operations. Remote Uhealth jobs allow employees to contribute to patient care, healthcare management, and system support without being physically present at a medical facility. This enables flexibility and can help improve work-life balance for healthcare workers.
More about Remote Uhealth jobs
What cities are hiring for Remote Uhealth jobs? Cities with the most Remote Uhealth job openings:
What are the most commonly searched types of Uhealth jobs? The most popular types of Uhealth jobs are:
What states have the most Remote Uhealth jobs? States with the most job openings for Remote Uhealth jobs include:
What job categories do people searching Remote Uhealth jobs look for? The top searched job categories for Remote Uhealth jobs are:
Remote Uhealth jobs near you
Infographic showing various Remote Uhealth job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution.
Contact Center Associate 1 - UHealth Connect (Remote)

Contact Center Associate 1 - UHealth Connect (Remote)

The University of Miami

Medley, FL • On-site, Remote

Full-time

Medical, Dental

Re-posted 3 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

228th of 555 rated colleges and universities

Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The Department of UHealth Connect has an exciting opportunity for a full-time Contact Center Associate 1 (Remote). The individual in this position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System. Our department thrives on teamwork and collaboration, and we know our employees achieve the greatest results when they are working together for a common goal - to provide care for our patients. If you enjoy working in a collaborative environment, then we have a job for you!
The Contact Center Representative 1 is responsible for scheduling and registering patients for appointments within the University of Miami Health System. Success in this position requires the ability to utilize the EPIC scheduling system to search for appointments across multiple physicians, resources, specialties, and sites while utilizing expertise in medical triage and understanding of government and commercial insurance requirements to ensure patients are scheduled with the appropriate provider within a convenient time frame. This position supports the medical school's vision, mission, goals and objectives by providing patient-centric access to our world-renowned medical care.
  • Provide general information about University of Miami Health System services to patients and community health care providers.
  • Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
  • Initiate pre-registration process and coordinate with the Central Insurance Verification and Patient Access teams to assure pre-registration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate, complete and up to date on patient's screen.
  • Verification of insurance information, verification of benefits and insurance referral information.
  • Verification of private patient insurance information for same day appointments or by request.
  • Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
  • Assure ease of patient flow through medical care process.
  • Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
  • Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
  • Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care.
  • Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
  • Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
  • Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
  • Performs all above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members by following the Standard of Excellence and Accountability policy mandated by the University of Miami Miller School of Medicine.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS
  • High School education required
  • Minimum 1 year of relevant experience in healthcare and/or customer service required.
  • Must be detail oriented and document information as required and accurately.
  • Excellent customer service, interpersonal, communications, critical thinking and problem-solving skills.
  • Computer literate (EPIC scheduling and registration application experience a plus).
  • Strong written and oral communication skills; bi-lingual a plus (Spanish, Creole).
  • Pleasant personality and speaking voice essential.

KSA:
  • Ability to work under a high level of stress with time constrains while maintaining composure and sensitivity to each patient's individual situation.
  • Ability to work independently and multi-task in a high stress environment, including planning, prioritizing, organizing, coordinating, and troubleshooting.
  • Ability to interact and assist patients of all ages, cultural background and with special needs; with a passion for providing excellent service and care.
  • Ability to communicate effectively with physicians and professional staff.
  • Able to work in a team environment.

Any appropriate combination of relevant education, experience and/or certifications may be considered.
#LI-NN1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff

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About University of Miami

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The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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