Remote Triage Engineer Jobs in Oregon (NOW HIRING)

We are looking for a Staff Product Manager to lead one of the most important product bets at Phaidra: making Prism the connective data surface for the entire data center operation. It's the system operators trust for diagnostics and triage, and the layer executives rely on for operating intelligence across the site. Working closely with the CPO, you will shape and drive the strategy that extends Prism's reach from the floor to the boardroom.

You are bold and creative, with deep empathy for the operators on the floor who feel the pain first, and equal fluency with the executives who buy platforms. You spend time on-site and on calls with customers regularly, not just in research readouts, and you can tell me the last specific problem you heard from one. You think in systems and flywheels, not features. You are comfortable helping shape a big, opinionated bet and then sequencing the pragmatic steps that get there. You partner naturally with Engineering, AI, Design, and go-to-market, and you can hold a technical architecture discussion and a pricing-strategy discussion in the same afternoon.

**We are seeking teammates who are based in Eastern or Central time zones (US or Canada).

You will partner with the CPO to develop and drive the product strategy and roadmap that establishes Prism as the agentic operating platform for the data center - spanning diagnostics, triage, and the broader intelligence layer operators and executives depend on.

Concretely, you will:

• Work with the CPO to translate the platform vision into a sequenced, fundable roadmap, and drive it to delivery across teams.
• Regularly visit and join calls with customers to see Prism in production and hear unfiltered feedback, not just what's escalated.
• Translate floor-level customer pain into clear, high-quality product requirements, keeping teams close to real operator context.
• Help drive expansion along two axes - connecting more of the data center's operational and business systems, and advancing our insight & recommendations and supervised & autonomous control offerings.
• Lead the delivery of key integrations that connect new systems into Prism, closing the loop from detection to diagnosis to action.
• Partner with Engineering and Design to sequence and ship the platform capabilities that make broader, safer autonomy possible.
• Support the expansion of Prism's user base beyond the operations floor to new personas and buyers, including facilities and infrastructure leadership at hyperscale and neocloud operators, and partner with go-to-market and Finance on packaging and pricing.
• Establish frameworks for prioritization, discovery, and risk mitigation; build high-quality product artifacts; coach and mentor other PMs, and help raise the standard for product practice - frameworks, artifacts, discovery rigor - across the team, not just within your own initiatives.
• Own the metrics that define success in this role, including adoption across new systems and personas, progress along the insight-to-autonomy axis, and expansion revenue, and use them to guide prioritization and roadmap trade-offs.
• Deeply understand the product architecture and participate actively in technical planning, so the strategy stays grounded in what the platform can actually do.
• Help ensure alignment across teams by clearly communicating strategy, decisions, and trade-offs.

• 8+ years of technical product management experience, including leading large, complex, cross-functional initiatives.
• Comfortable spending significant time directly with customers or end users, and treats that time as core product work, not a distraction from it.
• Track record of helping take a product from point solution toward platform - or contributing to a platform, integration, or data-surface product.
• Exceptional ability to translate customer needs into strategic product direction and to sequence an ambitious vision into fundable steps.
• Deep expertise in prioritization frameworks and product decision-making under uncertainty.
• Strong technical acumen, including system architecture, integrations/APIs, and data platforms.
• Ability to influence at all levels, including leadership, and to align teams on strategy, decisions, and trade-offs.
• Experience mentoring and developing other product managers.
• Excellent communication skills, including explaining complex ideas to audiences from the floor to the boardroom, in an all-remote setting.
• Alignment with Phaidra's values: Agency, Velocity, Craft, & Truth.

• Domain experience in data centers, critical infrastructure, industrial, or energy systems.
• Experience with forward-deployed or services-led motions and turning them into platform revenue.
• Familiarity with operational systems in this space, such as BMS/EPMS, CMMS, DCIM, or ITSM.
• Experience productizing agentic AI or autonomous/closed-loop control.
• Experience designing layered or usage-based B2B pricing, and familiarity with B2B sales and go-to-market.
• Startup or high-growth experience with distributed/global teams.

• Prism platform and its knowledge base
• Agentic control agents
• BMS/EPMS telemetry
• MQTT and other industrial communication protocols
• Data center operational and business systems (e.g., CMMS, DCIM, ITSM)
• GCP-based cloud stack

In your first 30 days...

• Complete onboarding and immerse yourself in Prism, the strategy, and how a customer install works end-to-end today.
• Spend time with operators to see the floor-level pain and the diagnostics/triage workflows Prism supports now.
• Deeply understand our customer base and their major pain points.
• Deeply understand your partners across Engineering, Design, Sales, and Leadership.

In your first 60 days...

• Develop an informed point of view on roadmap sequencing and pressure-test it with the CPO, Engineering, and Design.
• Take ownership of an early, high-leverage integration or capability, from requirements through delivery planning.
• Join multiple live customer implementation and support calls.
• Build the relationships across teams that you'll need to drive a cross-functional bet.

In your first 90 days...

• Partner with the CPO to publish a sequenced roadmap with clear near-term moves.
• Have direct conversations with at least two major customer accounts to inform the roadmap and direction.
• Land said high-leverage integration or expanded capability with a live customer deployment, thereby moving Prism one concrete step closer towards the platform direction.
• Contribute to an initial pricing or packaging experiment with a friendly account.

All of our interviews are held via Google Meet, and an active camera connection is required.

1. Meeting with Operations (30 minutes) - You'll meet with a member of the People Operations team to discuss your background and cover the formalities around your application.
2. Hiring Manager interview (45 minutes) - You'll discuss your experience and technical background with the hiring manager and have a chance to ask about the team and role.
3. Product Manager Peer interview (45 minutes) - You'll meet with one of our Product Managers to work through a case study.
4. Cross Functional interview (60 minutes) - You'll meet with our Creative Director and VP of Engineering to discuss prioritization, requirements, and cross-functional execution.
5. Culture fit interview with one of Phaidra's co-founders (30 minutes) - You'll discuss alignment with Phaidra's values and mutual cultural fit with one of our co-founders.

US Residents:

• Tier 1 (Largest highest-cost metros): 180,800 USD - 248,600 USD
• Tier 2 (Other major metros): 171,760 USD - 236,170 USD
• Tier 3 (Mid-sized metro areas): 162,720 USD - 223,740 USD
• Tier 4 (All other locations): 153,680 USD - 211,310 USD

Canada Residents:

• Tier 1 (Vancouver): 188,484 CAD - 259,166 CAD
• Tier 2 (Toronto): 175,918 CAD - 241,888 CAD
• Tier 3 (Montreal): 163,353 CAD - 224,610 CAD
• Tier 4 (Smaller cities / rural areas): 128,169 CAD - 207,332 CAD

In addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate's qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends.