ZipRecruiter

Log In

2

Remote Triage Engineer Jobs in Oregon (NOW HIRING)

FreedomPay

Sr. Site Reliability Engineer

OR · On-site +1

$57 - $75.75/hr

Remote arrangements may be considered for exceptional candidates, with occasional travel to ... Design, build, and maintain automated remediation and self-healing workflows that detect, triage ...

AmeriSave Mortgage Corp.

$100K - $170K/yr

Lead incident triage across the database estate. * Own the post-incident root-cause review process ... High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via ...

CSC Generation

Software Engineering Manager

OR · On-site +1

Austin (Hybrid) / Remote (United States) About the Role As our Software Engineering Manager , you ... Plan and manage sprints, triage tickets, and contribute to product roadmap discussions. Required ...

OneStudyTeam

Product Operations Lead

OR · Remote

$100K - $125K/yr

... engineering team. What You'll Be Working On * Requirements Definition & Backlog Management ... Defect Triage: Review QA findings to determine whether issues are system defects, requirement gaps ...

Valiant Solutions, LLC

Senior Cyber Threat Analyst

$99K - $128K/yr

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Investigate and triage security alerts to determine the severity, impact, and root cause of ...

Parachute Health

Lead Security & Compliance Analyst

OR · On-site +1

$80K - $135K/yr

... program: scanning, triage, prioritization, and driving remediation with engineering teams ... We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.

Array

Senior Product Manager

OR · On-site +1

$80 - $100/hr

Work with product and engineering to clarify, triage, and prioritize bugs. * Assess risk and come ... remote office * $100/month to subsidize wifi/cell phone expenses * Summer Fridays (half-day ...

PixelSpoke

Account Manager

Portland, OR · Remote

$85K - $90K/yr

Remote from anywhere in the United States Salary Range: $85,000 - $90,000 annually Department ... Triage and respond to client support requests A Day in the Life Each day starts with a short team ...

YipitData

Senior Data Product Analyst

OR · On-site +1

Product New York, NY (Remote-Friendly) About the Role YipitData is making one of its most ambitious ... Partner closely with Data Engineering to shape source data pipelines into clean, well-structured ...

Instacart

Director of Customer Success

OR · Remote

... Engineering (the technical CS / PSM function) on shared accounts, and with Product on retailer ... The role reports to the Senior Director, Enterprise Delivery and Growth, and is remote across the ...

Davis Wright Tremaine LLP

Cybersecurity Analyst

Portland, OR · On-site +1

$108K - $126K/yr

This position offers the flexibility to be fully remote while working within reasonable commuting ... Triage, investigate, respond to, and escalate security anomalies and alerts * Understanding of ...

Lumos

Manager - GIS

OR · Remote

$83K - $112K/yr

The Manager - GIS develops Outside Plant (OSP) engineering documents in the form of Mapping Records ... This is a fully remote opportunity available to professionals who work from home in Lumos's current ...

Atos

PROJECT MANAGER

OR · Remote

Remote Employment Type: Full-Time Travel: As required by client (typically 10-20%) Eligibility ... Engage customers and stakeholders to triage, prioritize, and resolve feedback * Present project ...

previous pagenext page

Showing results 21-40

All JobsTriage Engineer JobsRemote Triage Engineer JobsRemote Triage Engineer Jobs in Oregon

Remote Triage Engineer information

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are the key skills and qualifications needed to thrive as a remote triage engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What is a remote triage engineer?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a remote triage engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.
What are popular job titles related to Remote Triage Engineer jobs in Oregon? For Remote Triage Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Triage Engineer jobs in Oregon look for? The top searched job categories for Remote Triage Engineer jobs in Oregon are:
What cities in Oregon are hiring for Remote Triage Engineer jobs? Cities in Oregon with the most Remote Triage Engineer job openings:
Remote Triage Engineer jobs near you
Infographic showing various Remote Triage Engineer job openings in Oregon as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Sr. Site Reliability Engineer

FreedomPay

OR • On-site, Remote

$57 - $75.75/hr

Full-time

Re-posted 10 days ago

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

FreedomPay is seeking an experienced Senior Site Reliability Engineer to help ensure the highest possible availability and resiliency of a rapidly growing global payment platform. This full-time salaried position builds on a strong foundation of observability, incident response, and support experience across the development lifecycle — and pushes it forward with AI-driven operations and automation at its core. The right candidate finds real satisfaction in eliminating manual toil, treats every recurring task as an automation opportunity, and is eager to apply modern AI tooling to detect, diagnose, and resolve issues faster than ever before. 
About the Role

You’ll join a team of SREs who work closely with other teams of world-class engineers to tenaciously and creatively solve problems and reduce manual toil wherever possible. We expect AI and automation to be a force multiplier in everything you do — from accelerating root-cause analysis and enriching alerts, to generating runbooks and codifying remediation so that the platform increasingly heals itself. 

Successful candidates are heavily results-driven, bring well-established expertise across both traditional and bleeding-edge technology, and have a strong desire to continuously grow and improve themselves and our platform. This is a global operation spanning multiple regions and time zones, and the role demands the flexibility and commitment that a 24/7 payment platform requires. 

  • This position participates in an engineering on-call rotation and provides after-hours support for production issue escalations on a rotational basis. 

  • This position is based in the Philadelphia area with a hybrid schedule. Remote arrangements may be considered for exceptional candidates, with occasional travel to Philadelphia required.

Primary Responsibilities:
  • Build and maintain a comprehensive understanding of the platform and custom application stack.
  • Implement, maintain, and continuously improve observability strategies and metrics that ensure complete system health for numerous complex products throughout all stages of the development lifecycle, up to and including production.
  • Continuously identify automation opportunities and follow through to successful implementation, applying AI-assisted tooling to accelerate development and reduce manual effort.
  • Design, build, and maintain automated remediation and self-healing workflows that detect, triage, and resolve common failure modes with minimal human intervention.
  • Leverage AI/ML-driven observability — anomaly detection, alert correlation, and intelligent noise reduction — to surface issues earlier and shorten time to detection.
  • Use AI-assisted analysis to accelerate root-cause investigation, enrich incident context, and generate first-draft postmortems and runbooks for human review.
  • Handle escalations and collaborate effectively with other team members to quickly determine the root cause of any type of service degradation.
  • Implement, maintain, and continuously improve incident response procedures and other operational documentation, automating documentation generation and upkeep wherever practical.
  • Assist with troubleshooting and remediation of failed scheduled jobs and data-related concerns.
  • Champion responsible, secure adoption of AI tooling across the SRE function — sharing patterns, prompts, and automations that raise the productivity of the whole team
AI Enablement & Automation
AI and automation are central to how this team operates. We are looking for someone who will not only use these tools but help define how the SRE function applies them. In this role you will: 
  • Apply AI-assisted development and operations tools — including Anthropic (Claude), OpenAI (Codex), and Azure AI services (Foundry, Azure SRE Agent) and the agentic workflows built on them — to write, review, and accelerate automation and infrastructure code. 
  • Build and integrate automation that turns repetitive operational work into codified, repeatable, and self-service workflows. 
  • Use AIOps and ML-driven observability capabilities within the APM stack for anomaly detection, predictive alerting, and alert correlation. 
  • Develop and refine prompts, agents, and integrations that connect monitoring, ticketing, and remediation systems into faster end-to-end response loops. 
  • Evaluate emerging AI tooling for reliability and operations use cases, and advocate for adoption where it delivers measurable improvements in toil reduction, MTTR, or availability. 
  • Ensure all AI and automation usage adheres to FreedomPay’s security, privacy, and PCI obligations — keeping sensitive data appropriately protected and human review in place for high-impact actions. 
Required Background and Experience
  • BS degree in Computer Science or equivalent, or equivalent years of relevant experience.
  • Minimum of 5 years of hands-on technical experience in highly available, high-throughput, web-based technology environments.
  • Demonstrated history of self-directed learning — someone who independently seeks out knowledge, builds new skills without being told to, and doesn’t wait for formal training to close gaps.
  • Next-level problem-solving abilities and a strong bias toward practical, proven solutions.
  • A track record of identifying and eliminating manual toil through automation.
  • Excellent communication and organizational skills, with a strong sense of ownership and service. 
Required Technical Skills
  • Expert-level proficiency in an enterprise APM platform and its AI/ML-driven (AIOps) capabilities; Dynatrace experience strongly preferred, though deep expertise in comparable tools such as Datadog or New Relic where readily transferable.
  • Hands-on experience with AI-assisted development and automation tools — such as Anthropic (Claude), OpenAI (Codex), and Azure AI services (Foundry, Azure SRE Agent) — and a demonstrated ability to apply them to real operational and engineering work.
  • Proficiency in scripting and automation — PowerShell and/or Python — to build tooling and remediation workflows.
  • Strong SQL / T-SQL skills.
  • Solid understanding of core networking concepts: DNS, HTTP/HTTPS, load balancing, and TCP/IP routing and switching.
  • Working knowledge of modern technology infrastructure including container orchestration, IaaS/PaaS cloud services, Azure, and VMware.
  • Working knowledge of application development processes. 
Preferred Technical Skills and Experience
  • Proven track record of successfully implementing SLI/SLOs and fostering their adoption across an organization.
  • Experience implementing enterprise incident management practices.
  • Experience building AIOps or ML-driven automation into production observability and incident response.
  • Azure Kubernetes Service (AKS) and broader container orchestration experience.
  • Windows Server (IIS) administration.
  • PagerDuty Process Automation (formerly Rundeck) or comparable runbook automation platforms.
  • Comprehensive experience supporting real-time transaction processing applications.
  • PCI policies and best practices. 
Additional Experience, a Plus

  • AI/ML model deployment, evaluation, or operations (MLOps). 

  • Documentation automation and self-service tooling / service catalog implementation. 

  • Experience integrating QA test automation into CI/CD pipelines. 

 
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
 
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.