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Remote Triage Engineer Jobs in Oregon (NOW HIRING)

AmeriSave Mortgage Corp.

$100K - $170K/yr

Lead incident triage across the database estate. * Own the post-incident root-cause review process ... High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via ...

HealthEdge

Associate Technical Services Engineer

Triage and prioritize customer issues, delivering timely workarounds and guiding users on best ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...

CSC Generation

Software Engineering Manager

OR · On-site +1

Austin (Hybrid) / Remote (United States) About the Role As our Software Engineering Manager , you ... Plan and manage sprints, triage tickets, and contribute to product roadmap discussions. Required ...

YipitData (Alternative)

DevSecOps Lead

OR · On-site +1

This is a remote-friendly opportunity that can sit in NYC (where our headquarters is located), one ... developer tooling. * Support vulnerability management operations, including intake, triage ...

YipitData

DevSecOps Lead

OR · On-site +1

This is a remote-friendly opportunity that can sit in NYC (where our headquarters is located), one ... developer tooling. * Support vulnerability management operations, including intake, triage ...

Egnyte

Manager, Bid & Proposal Operations

MANAGER, BID & PROPOSAL OPERATIONS US REMOTE - EAST COAST EGNYTE YOUR CAREER. SPARK YOUR PASSION ... You will coordinate inputs from various departments-including Sales, Sales Engineering, Deal Desk ...

HealthEdge

Test Lead - Healthcare Payer Testing

$100K - $120K/yr

Remote Employment Type: Full-Time Role Overview We are seeking a Test Lead with healthcare payer ... lifecycle management: logging, triage, root cause classification, retest, and closure ...

DocuSign

Sr. Technical Account Manager

Data & Triage Tools: Proficiency with network and log analysis tools (e.g., Wireshark, Fiddler ... developer tools) * Executive Presence: Exceptional written, oral, and presentation skills, with a ...

OneStudyTeam

Product Operations Lead

OR · Remote

$100K - $125K/yr

... engineering team. What You'll Be Working On * Requirements Definition & Backlog Management ... Defect Triage: Review QA findings to determine whether issues are system defects, requirement gaps ...

Valiant Solutions, LLC

Senior Cyber Threat Analyst

$99K - $128K/yr

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Investigate and triage security alerts to determine the severity, impact, and root cause of ...

Array

Senior Product Manager

OR · On-site +1

$80 - $100/hr

Work with product and engineering to clarify, triage, and prioritize bugs. * Assess risk and come ... remote office * $100/month to subsidize wifi/cell phone expenses * Summer Fridays (half-day ...

PixelSpoke

Account Manager

Portland, OR · Remote

$85K - $90K/yr

Remote from anywhere in the United States Salary Range: $85,000 - $90,000 annually Department ... Triage and respond to client support requests A Day in the Life Each day starts with a short team ...

YipitData

Senior Data Product Analyst

OR · On-site +1

Product New York, NY (Remote-Friendly) About the Role YipitData is making one of its most ambitious ... Partner closely with Data Engineering to shape source data pipelines into clean, well-structured ...

Musixmatch S.p.a

Head of Customer Operations

OR · On-site +1

$133K/yr

Monitor and respond across app store reviews, social mentions, and developer forums. Synthesize ... You've shipped AI into customer ops for real - agentic workflows, automated triage, RAG over ...

Davis Wright Tremaine LLP

Cybersecurity Analyst

Portland, OR · On-site +1

$108K - $126K/yr

This position offers the flexibility to be fully remote while working within reasonable commuting ... Triage, investigate, respond to, and escalate security anomalies and alerts * Understanding of ...

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Remote Triage Engineer information

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are the key skills and qualifications needed to thrive as a Remote Triage Engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What are Remote Triage Engineers?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a Remote Triage Engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.
What are popular job titles related to Remote Triage Engineer jobs in Oregon? For Remote Triage Engineer jobs in Oregon, the most frequently searched job titles are:
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Remote Triage Engineer jobs near you
Senior Database Performance Engineer

Senior Database Performance Engineer

AmeriSave Mortgage Corp.

On-site, Remote

$100K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description
About the Role
We are a mid-size financial services company running a high-volume Microsoft SQL Server environment, and we are investing heavily in the long-term stability, transparency, performance, and scalability of our data platform. We are hiring a senior, hands-on engineer to lead that effort.
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This is a combined reliability-and-performance role for an engineer who is equally comfortable owning the observability and incident-response practice across the estate, and getting deep into execution plans and wait statistics to keep the platform fast and resilient under load. You will be the technical center of gravity for the database platform: the person who ensures we see issues early, leads the response when they arise, and engineers durable solutions so they do not recur.
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What You'll Own
Observability & Monitoring
  • Stand up and own the monitoring platform, utilizing Query Store across databases, wait-statistics, file-I/O baselines, system health custom Extended Events sessions, and the performance dashboard.
  • Define and continuously tune alerting (SQL Agent performance-condition and severity alerts, blocked-process alerts, Database Mail) against established baselines to ensure alarms are trusted and acted upon.
  • Establish what "normal" looks like per workload and per time-of-day, alerting on statistical deviation rather than arbitrary thresholds.

Incident Response & Root-Cause Analysis
  • Lead incident triage across the database estate.
  • Own the post-incident root-cause review process to drive issues to permanent resolution.
  • Author and maintain operational runbooks and establish a reliable on-call response practice.

Performance Engineering
  • Diagnose and remediate top resource-consuming and lock-holding queries using Query Store, procedure stats, and execution plan analysis.
  • Identify and resolve CPU pressure, Tempdb contention, memory-grant waits, and I/O bottlenecks via wait statistics and DMVs.
  • Refactor and harden high-impact stored procedures and queries to improve concurrency and reduce contention.
  • Own the index strategy, including usage analysis, fragmentation maintenance standards, and the disciplined evaluation of missing-index recommendations.
  • Configure Automatic Plan Correction and act decisively on tuning recommendations.

Operations, HA & Coordination
  • Own core production operations, including backups, recovery, patching, high availability, capacity planning, and the security baseline.
  • Coordinate broader database initiatives across engineering and reporting teams, reporting status and risk directly to the CIO.
  • Serve as the deep technical reviewer for the highest-risk queries before they reach the production environment.
  • Partner with compliance teams to ensure auditability, retention, and strict access controls for sensitive customer and nonpublic personal information (NPI).

What You Bring
Required Qualifications
  • 7+ years administering and tuning Microsoft SQL Server in demanding production environments.
  • Expert-level execution-plan reading and query rewriting, with deep knowledge of SARGability, set-based design, and parameter-sniffing remediation.
  • Hands-on mastery of wait statistics, Query Store, Extended Events, Tempdb internals, and parallelism tuning.
  • Demonstrated experience building monitoring and alerting from SQL Server's built-in tooling or enterprise monitoring platforms.
  • Experience with SQL Availability Groups required. Experience with SQL Replication is preferred.
  • Proven track record in incident management and root-cause analysis.
  • Strong proficiency in T-SQL and automation scripting.
  • High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **
Compensation:
The annual compensation for this position generally ranges from between $100,000 - $170,000.
Benefits:
• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance
Supplemental pay types:
• Referral bonuses
AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
California Consumer Privacy Act Disclosure Acknowledgment
Employment Applicants, New Hires, and Employees Residing in California
AmeriSave Mortgage Corporation's Privacy Policy Statement ("Policy") can be reviewed here: www.amerisave.com/privacy-policy

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