OUTBOUND FUNDRAISING CALL CENTER AGENTS- REMOTE
Hours: M-F vary 9 AM-9 PM EST; Sat. 9 AM-5 PM.
Open availability preferred for shifts in these time frames
Salary: $14.00 Hourly
Benefits: available after 60 Days for full-time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
SUMMARY OF POSITION
We are looking for outbound call center agents dedicated to making a difference to support a national nonprofit fundraising campaign! We are seeking individuals who are compassionate, empathetic, professional, and experienced in donation collection or nonprofit fundraising calls. This role focuses on speaking with previous donors, building meaningful conversations, and helping secure continued support for an important mission-driven organization.
JOB DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
โข Make outbound calls to previous donors and supporters
โข Build rapport and engage in compassionate, donor-focused conversations
โข Secure one-time donations and recurring monthly contributions
โข Follow approved call scripts while maintaining natural conversation flow
โข Accurately document donor information and call outcomes
โข Meet quality, compliance, and productivity expectations
โข Handle objections professionally while maintaining empathy and professionalism
โข Work within campaign calling hours and follow all compliance guidelines
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
โข Previous outbound call center experience
โข Previous donation collection, fundraising, political fundraising, nonprofit, or pledge drive experience strongly preferred
โข Strong communication and active listening skills
โข Ability to show empathy and compassion during conversations
โข Comfortable asking for donations and overcoming objections
โข Reliable attendance and professionalism
โข Basic computer and data entry skills
โข Experience working in high-volume outbound environments
SOFT SKILLS NEEDED TO SUCCEED:
โข Empathetic and emotionally intelligent
โข Confident but not aggressive
โข Patient and compassionate
โข Motivated by helping others
โข Comfortable speaking with a diverse donor base
โข Goal-oriented while maintaining a human approach to conversations
PREFERRED BUT NOT REQUIRED EXPERIENCE:
โข Nonprofit fundraising campaigns
โข Charity or donor outreach
โข Collections or retention experience with a soft-skill approach
TECH REQUIREMENTS:
โข PC OR LAPTOP WITH WINDOWS 10 OR HIGHER (CHROMEBOOKS AND APPLE PRODUCTS ARE NOT SUPPORTED)
โข I-5 CPU OR PROCESSOR
โข 8 GB RAM
โข WEBCAM
โข USB-CONNECTED HEADPHONES
โข HIGH-SPEED, HARD WIRED INTERNET (NO WIFI)