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Remote Toshiba Medical Systems Jobs (NOW HIRING)

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

Remote Support Engineer - req1732 OVERVIEW The Customer Solutions Center (CSC) Remote Support ... Prior Canon Medical Systems USA, Inc. Medical equipment experience required. * Serve as the first ...

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote ... Prior Canon Medical Systems USA, Inc. Medical equipment experience required. * Serve as the first ...

Canon Medical Systems

Remote Support Engineer -MR/CT/VL

$86K - $138K/yr

Remote Support Engineer -MR/CT/VL - req1695 OVERVIEW The Customer Solutions Center (CSC) Remote ... Prior Canon Medical Systems USA, Inc. Medical equipment experience required. * Serve as the first ...

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How much do remote toshiba medical systems jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote toshiba medical systems in the United States is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What is a remote Toshiba Medical Systems specialist?

Remote Toshiba Medical Systems specialists are professionals who provide technical support, maintenance, and troubleshooting for Toshiba (now Canon Medical) medical imaging equipment from a remote location. Their responsibilities include assisting healthcare facilities with system updates, diagnosing issues, and guiding on-site staff through repairs or optimizations. This remote support ensures that hospitals and clinics can maintain high uptime and performance of their medical equipment without the need for immediate in-person visits.

What are the typical challenges faced by remote support specialists for Toshiba Medical Systems equipment and how can they be managed?

Remote support specialists for Toshiba Medical Systems often encounter challenges such as diagnosing technical issues without physical access to the hardware, coordinating with on-site staff, and ensuring timely resolution to minimize equipment downtime. Effective communication and problem-solving skills are essential, as is familiarity with Toshiba’s proprietary systems and remote diagnostic tools. Establishing clear protocols and maintaining strong collaboration with local engineers can help manage these challenges and contribute to a positive client experience.

What are the key skills and qualifications needed to thrive as a remote Toshiba Medical Systems support specialist, and why are they important?

To excel as a Remote Toshiba Medical Systems Support Specialist, you need a solid background in biomedical engineering or medical imaging technology, often supported by relevant degrees or certifications. Familiarity with Toshiba (Canon) medical imaging equipment, diagnostic software, and remote troubleshooting tools is essential. Strong problem-solving abilities, clear communication, and customer service skills help build trust with healthcare clients and resolve issues efficiently. These competencies ensure timely technical support, minimize equipment downtime, and contribute to optimal patient care in medical facilities.

What is the difference between Remote Toshiba Medical Systems vs Remote GE Healthcare Service Technician?

AspectRemote Toshiba Medical SystemsRemote GE Healthcare Service Technician
CertificationsMedical imaging certifications, Toshiba-specific trainingGE healthcare certifications, GE-specific training
Work EnvironmentRemote support for Toshiba medical equipmentRemote support for GE medical equipment
Industry UsageHospitals, clinics using Toshiba systemsHospitals, clinics using GE systems

Remote Toshiba Medical Systems and Remote GE Healthcare Service Technicians both provide remote technical support for medical imaging equipment. The main difference lies in the equipment brand they support—Toshiba versus GE—along with their specific certifications and training. Both roles serve healthcare providers using their respective brands' systems, ensuring proper maintenance and troubleshooting remotely.

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Remote Toshiba Medical Systems jobs near you
Infographic showing various Remote Toshiba Medical Systems job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,170 per year, or $19.3 per hour.

Remote Support Engineer

Canon Medical Systems

Remote

$86K - $138K/yr

Full-time

Re-posted 19 days ago

Job description

Remote Support Engineer - req1732
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
  • Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
  • Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
  • Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
  • Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
  • Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
  • Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
  • Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
  • Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
  • Shift Flexibility & Work Schedule Requirements:
    • This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
  • Candidates must be willing and able to:
    • Work day, evening, and overnight shifts on a rotating basis
    • Participate in a rotating weekend and holiday coverage schedule
    • Adjust schedules periodically based on business needs, call volume, and coverage gaps
  • Shift assignments may change based on:
    • Operational demand and service level requirements
    • CSC expansion phases and modality coverage needs
  • Employees are expected to demonstrate:
    • Schedule flexibility and reliability
    • Ability to transition effectively between shift types
    • Commitment to supporting a team-based coverage model
    • Required Qualifications

QUALIFICATIONS
  • Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
  • Thorough knowledge of Microsoft Office and Microsoft Windows.
  • Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
  • Ability to develop and maintain effective internal and external working relationships.
  • Ability to travel both nationally and internationally.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Ability to stay calm in high pressure situations.
  • Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • 2 Year Associate's Degree in Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
  • 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
  • Canon-specific equipment experience required.
  • Pay Information Min: $86,000 to Max: $138,000 DOE

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About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

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