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Remote Tier 2 Support Jobs in Lexington, SC (NOW HIRING)

RealPage, Inc.

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

TRC Talent Solutions

PAR I & II

Columbia, SC · Remote

$17 - $21.75/hr

Medical Billing Specialist 100% Remote $1822/hour | Full-Time | Permanent Opportunity We're growing ... Perform second-tier insurance account follow-up on outstanding A/R balances * Resolve denied ...

Stacklok

Software Engineer II - Platform

North, SC · On-site +1

$157K - $192K/yr

Location This is a remote role based in North America, with a strong preference for candidates ... Supported users in the open source ToolHive community, helping them resolve issues and get more ...

SMA/PD/COPPS

Remote Staff Psychologist

Columbia, SC · Remote

$95K - $115K/yr

Provide remote day-to-day client support concerning hiring and officer safety and wellness ... PSYPACT Eligibility - Authority to Practice Interjurisdictional Telepsychology (APIT). * 2+ years ...

Cloudbeds

Customer Support Coach - NORAM

North, SC · Remote

$55K - $77K/yr

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our ... A compatible graduation course or more than 2 years of proven experience in the area * Skill with ...

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How much do remote tier 2 support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote tier 2 support in Lexington, SC is $22.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $24.28 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Lexington, SC?

For Remote Tier 2 Support jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Lexington, SC look for?

The top searched job categories for Remote Tier 2 Support jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Remote Tier 2 Support jobs?

Cities near Lexington, SC with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you

Help Desk Coordinator II

RealPage, Inc.

SC • On-site, Remote

$17.84 - $30.43/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

227th of 247 rated software companies

Job description

Overview
Are you prepared to embark on an exciting journey with us? WhiteSky is searching for a dedicated Tier 2 Help Desk Agent to become a valuable member of our vibrant team.
About Us:
WhiteSky Communications is your trusted partner in delivering premium Internet and video services across various real estate sectors, including student housing, luxury apartments, adult living, and assisted living. We take pride in our commitment to providing comprehensive solutions on a large scale.
Position Overview:
As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our customers through troubleshooting steps for their network issues, addressing internet-related concerns on customers' devices, and effectively resolving network equipment issues.
The schedule for this role is 12 pm to 11 pm EST Sunday - Wednesday, 4 days on/3 days off. Training is 3 weeks 10-7 EST Monday-Fri.
Responsibilities
  • Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively.
  • Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance.
  • Conduct remote troubleshooting for network-related problems.
  • Identify access points and evaluate their functionality, including heartbeats and the number of users.
  • Determine the necessity of rebooting wireless access points to resolve connection issues.
  • Utilize MAC addresses to ascertain the connection status of devices.
  • Resolve cable and video-related issues.
  • Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller.
  • Rectify video and programming problems on Dish Smart Boxes.
  • Handle matters escalated from property staff.
  • Perform other duties as assigned.

Qualifications
Required:
  • Possession of a High School Diploma or GED.
  • Proficiency in network and wireless troubleshooting.
  • More than 2 years of experience in customer service.
  • Over 1 year of technical support experience.
  • Strong written and oral communication skills.
  • Exceptional telephone etiquette.
  • Detailed documentation capabilities.
  • Strong technical troubleshooting skills
  • Exceptional problem-solving abilities
  • A genuine passion for helping others
  • Effective communication skills
  • A desire to be an integral part of a dynamic and supportive team

KNOWLEDGE/SKILLS/ABILITIES
Required:
  • Familiarity with Ruckus, Juniper, and Cambium Access Points.
  • Experience with Zendesk or another ticketing system.
  • Previous work experience with an Internet Service Provider (ISP). #LI-JL1 #LI-REMOTE

Physical Demands and Working Conditions
The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.
SALARY AND BENEFITS
  • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range
USD $17.84 - USD $30.43 /Hr.

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