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Remote Ticketing Jobs in Virginia (NOW HIRING)

Maximus

Junior Network Engineer

Springfield, VA · On-site +1

This role is hybrid, allowing for remote work, but requires the ability to work onsite at one of ... ticketing systems (e.g., ServiceNow) for tracking operational activities. - Ability to follow ...

FusionTek

Client Relationship Manager - DC

Arlington, VA · On-site +1

$85K - $100K/yr

This position is listed as Hybrid - primarily remote with occasional travel to client meetings ... models, ticketing workflows, and vendor/client dynamics * Account management experience ...

Maximus

CIC Analyst

VA · On-site +1

General information Job Posting Title CIC Analyst Date Monday, June 8, 2026 City Remote Country ... ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and ...

Maximus

CIC Analyst

VA · On-site +1

General information Job Posting Title CIC Analyst Date Monday, June 8, 2026 City Remote Country ... ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and ...

TekSynap

Transport Engineer

Arlington, VA · On-site +1

$48K - $125K/yr

Use Government-approved ticketing system to track and provide completion status for all installs ... Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ... Proficiency with productivity tools including Microsoft Office, Google Workspace, and ticketing ...

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

Proficient with ticketing systems (e.g., ServiceNow, Salesforce, Zendesk) * Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware) * Strong Excel or reporting skills (pivot tables ...

ICF

Salesforce QA Engineer (Public Trust)

Reston, VA · Remote

$57.75 - $76.50/hr

Remote work is authorized. Must support US Eastern time zone working hours. *If you accept this ... Experience supporting release management portals, helpdesk/ticketing platforms, ServiceNow, Jira ...

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details ...

Aretum

QA Automation Test Engineer

Mclean, VA · On-site +1

... ticketing system. * Build and maintain reusable automated test scripts, utilities, and testing ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

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Showing results 21-40

All JobsTicketing JobsRemote Ticketing JobsRemote Ticketing Jobs in Virginia

Remote Ticketing information

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Virginia?

The most popular types of Ticketing jobs in Virginia are:

What are popular job titles related to Remote Ticketing jobs in Virginia?

For Remote Ticketing jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing jobs in Virginia look for?

The top searched job categories for Remote Ticketing jobs in Virginia are:

What cities in Virginia are hiring for Remote Ticketing jobs?

Cities in Virginia with the most Remote Ticketing job openings:

Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Virginia as of August 2026, with employment types broken down into 76% Full Time, 8% Part Time, 8% Temporary, and 8% Contract. Highlights an 100% Remote job distribution.

Senior Project Support / Federal Travel Help Desk Specialist - NASA Langley

asrcfh

Hampton, VA • Remote

Per diem

Re-posted 2 days ago

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract in Langley, VA.  

Job Description: 

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.  

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. 

Work Reporting Location: This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs. 

Responsibilities:  

  • Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations. 

  • Help Desk Operations 

  • Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation. 

  • Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers. 

  • Travel Systems Support with ConcurGov (CGE) and Go.gov 

  • Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs). 

  • Communicating travel policy updates.  

  • Customer Service Excellence. 

  • Additional duties as assigned.  

Requirements: 

  • Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required. 

  • Comprehensive knowledge of Federal Travel Regulation (FTR). 

  • Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel. 

  • Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations. 

  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms. 

Desired:  

  • Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP) 

Education and Experience: 

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted. 

Experience- 

  • Four or more years of progressively responsible experience supporting federal government travel programs. 

  • Extensive experience interpreting and applying the Federal Travel Regulation (FTR). 

  • Demonstrated experience supporting federal travel help desk operations. 

  • Experience resolving complex travel authorization and voucher issues. 

  • Experience supporting high-volume federal customer service environments. 

Apply