Draper, UT · On-site +1
Responding to technical support ticket and providing remote support to customers * Working with customers to finddiagnoseand resolve technical issues within specific response guidelines. * Manage ...
Draper, UT · On-site +1
Responding to technical support ticket and providing remote support to customers * Working with customers to finddiagnoseand resolve technical issues within specific response guidelines. * Manage ...
Draper, UT · On-site +1
Responding to technical support ticket and providing remote support to customers * Working with customers to finddiagnoseand resolve technical issues within specific response guidelines. * Manage ...
Draper, UT · On-site +1
Responding to technical support ticket and providing remote support to customers * Working with customers to finddiagnoseand resolve technical issues within specific response guidelines. * Manage ...
Draper, UT · On-site +1
Responding to technical support ticket and providing remote support to customers * Working with customers to find diagnose and resolve technical issues within specific response guidelines. * Manage ...
Draper, UT · On-site +1
Responding to technical support ticket and providing remote support to customers * Working with customers to find diagnose and resolve technical issues within specific response guidelines. * Manage ...
This position is a remote position. By applying for this position, you are indicating that you are ... In non-ticket time, author and update knowledge base articles, help build and maintain the support ...
This position is a remote position. By applying for this position, you are indicating that you are ... In non-ticket time, author and update knowledge base articles, help build and maintain the support ...
This position is a remote position. By applying for this position, you are indicating that you are ... In non-ticket time, author and update knowledge base articles, help build and maintain the support ...
This position is a remote position. By applying for this position, you are indicating that you are ... In non-ticket time, author and update knowledge base articles, help build and maintain the support ...
South Jordan, UT · On-site +1
Fielding inbound support calls, chats and emails, with the intent of resolving all customer ... Troubleshooting and answering general questions related to client ticket requests * Contacts Broker ...
South Jordan, UT · On-site +1
Fielding inbound support calls, chats and emails, with the intent of resolving all customer ... Troubleshooting and answering general questions related to client ticket requests * Contacts Broker ...
Lehi, UT · Remote
$22 - $28.50/hr
... ticket creation and generalized network guidance. The candidate must be comfortable working in a ... Perform firmware updates on remote client systems. * Escalate support requests to Tier 2, or ...
Lehi, UT · Remote
$22 - $28.50/hr
... ticket creation and generalized network guidance. The candidate must be comfortable working in a ... Perform firmware updates on remote client systems. * Escalate support requests to Tier 2, or ...
Salt Lake City, UT · Remote
$788/wk
... ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels ...
Salt Lake City, UT · Remote
$788/wk
... ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels ...
Salt Lake City, UT · Remote
$78/hr
... ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels ...
Salt Lake City, UT · Remote
$78/hr
... ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels ...
Salt Lake City, UT · On-site +1
$95K - $125K/yr
... ticket contracts throughout long sales cycles. Why Join Now: We're at an exciting moment in our ... WorkWave supports salary transparency, however please note that salary estimates provided by ...
Salt Lake City, UT · On-site +1
$95K - $125K/yr
... ticket contracts throughout long sales cycles. Why Join Now: We're at an exciting moment in our ... WorkWave supports salary transparency, however please note that salary estimates provided by ...
| Aspect | Remote Ticket Support | Remote Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+) | Similar certifications, often including CompTIA A+ or Network+ |
| Work Environment | Primarily online ticketing systems, remote communication tools | Remote or on-site, handling tickets and direct user support |
| Industry Usage | IT support, customer service, tech companies | IT support, tech services, corporate help desks |
| Common Search/Comparison | Yes | Yes |
Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.
Full-time
Posted 26 days ago
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
We are looking to hire an experienced Product Support Engineer toprovide technical support forcustomerswho useourProofpoint AI Security solutions. This is a customer facing role and as a core function, you willbe requiredto respond to customer tickets andassistcustomers via phone, email, and chat and resolve technical support issues in this product area. This may include installing software that is related to the product or the Operating System (OS) that the customer is using, diagnosing networking issues, Installation/Upgrades, other related issues.
To ensure success as a product support engineer, you should have in-depth knowledge of IT systems,network security,excellent communication skills, and the ability to work independently and be a team player.
Responsibilities:
Requirements for the role:
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can't wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 136,200.00 - 214,005.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 112,700.00 - 177,100.00 USDAll other cities and states excluding those listed above:
Base Pay Range: 101,600.00 - 159,720.00 USD
Sourced by ZipRecruiter
It services
11 - 50 Employees
Indianapolis, IN, US
2003
