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Remote Ticket Support Jobs in Ohio (NOW HIRING)

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... ticket. * Develop a deep understanding of Cayenta applications and use that knowledge to ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... ticket. * Develop a deep understanding of Cayenta applications and use that knowledge to ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... ticket. * Develop a deep understanding of Cayenta applications and use that knowledge to ...

Loop

Engineering Manager, Support & Stability

Columbus, OH · On-site +1

$150K - $190K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack and Tools PHP/Laravel, Vue.js, MySQL ... Deployment frequency, days with commits, support ticket volume, and recurring failure patterns are ...

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

TEKsystems

Service Desk Analyst

Westlake, OH · Remote

$18 - $23/hr

The ideal individual is comfortable handling high ticket volume, providing excellent customer service, and troubleshooting a broad range of technical issues in a remote support setting. Job Type ...

NxT Level

Outside Sales Executive

Columbus, OH · Remote

$150K - $225K/yr

Remote in Columbus, OH Area Employment Type: Full-time W2 Compensation: $90,000 - $225,000/year ... Close high-ticket deals with the support of attractive financing options. * Cultivate long-term ...

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

This is a new remote role on a small, experienced team where you'll have direct customer engagement ... Triage and manage support tickets, prioritizing issues, communicating status, and ensuring timely ...

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

This is a new remote role on a small, experienced team where you'll have direct customer engagement ... Triage and manage support tickets, prioritizing issues, communicating status, and ensuring timely ...

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All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Ohio

Remote Ticket Support information

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are the most commonly searched types of Ticket Support jobs in Ohio?

The most popular types of Ticket Support jobs in Ohio are:

What are popular job titles related to Remote Ticket Support jobs in Ohio?

For Remote Ticket Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Support jobs in Ohio look for?

The top searched job categories for Remote Ticket Support jobs in Ohio are:

What cities in Ohio are hiring for Remote Ticket Support jobs?

Cities in Ohio with the most Remote Ticket Support job openings:

Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Technical Support Representative Level 1

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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