Remote Ticket Support Jobs in Ohio (NOW HIRING)

Job Title: Quality Auditor Specialist (Remote)
Job Description:
Job Summary: We are seeking a highly detail-oriented Ticket Quality Auditor Specialist to support our operations team in a fully remote environment. This role is responsible for reviewing 811 locate tickets to ensure accurate status coding, proper documentation, correct application of Clear/No Conflict, and alignment with billing requirements. The ideal candidate will have experience in utility locating, ticket management, or damage prevention, along with a strong focus on quality assurance and accuracy.
Key Responsibilities
• Review tickets for accuracy, completeness, and compliance with company and industry standards
• Verify correct status code usage, ensuring alignment with field activity and applicable guidelines
• Ensure proper and consistent use of Clear / No Conflict coding
• Audit tickets for complete and accurate documentation, including notes, timestamps, and supporting details
• Confirm tickets are assigned the correct billing status based on work performed and contractual requirements
• Identify discrepancies or errors in status codes, documentation, or billing classifications and initiate corrective action
• Provide clear feedback to field locators and operations personnel to drive continuous improvement
• Maintain detailed records of audits, findings, and corrections
• Track trends and recurring issues impacting quality, compliance, or billing accuracy
• Collaborate with operations, billing, and quality teams to improve processes and reduce errors
Qualifications
• High school diploma or equivalent required (college degree preferred)
• Experience with 811 ticketing systems, utility locating, or damage prevention strongly preferred
• Working knowledge of ticket lifecycle, status codes, and locate processes
• Familiarity with Clear/No Conflict procedures and documentation standards
• Understanding of how ticket status impacts billing accuracy and revenue recognition
• Strong attention to detail and ability to spot inconsistencies
• Proficiency in Microsoft Office (especially Excel) and ticket management platforms
• Excellent written and verbal communication skills
• Ability to work independently and manage workload in a remote environment
Preferred Skills
• Background in quality assurance, auditing, or compliance
• Knowledge of underground utility systems and mapping
• Strong analytical and problem-solving abilities
• Experience working with billing validation or invoice reconciliation processes
• Ability to manage high volumes of tickets efficiently
Key Performance Indicators (KPIs)
• Accuracy of ticket status coding
• Compliance with 811 and internal quality standards
• Reduction in documentation errors and inconsistencies
• Billing accuracy and alignment with approved status codes
• Timeliness of ticket reviews and audits
Work Environment
• Fully remote position
• Standard business hours (with flexibility based on operational needs)
• Must have reliable internet access and a dedicated workspace
Why Join Us
• Play a critical role in damage prevention, compliance, and revenue accuracy
• Work remotely with a collaborative and supportive team
• Opportunity for growth in operations, quality, or billing functions
• Help drive operational excellence and continuous improvement
In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years.
Candidates MUST take and pass a DOT drug test. Continued Employment is subject to Randomized drug testing.
All employees of GridHawk LLC, are assigned proper technology to perform all work-related duties.
Tools Provided:
• Company-issued laptop and smartphone
Job Type: Full-time • Hourly • Pay varies based on experience
Employee Benefits (Full-Time):
• Health, dental, vision, and term life insurance
• Short- and long-term disability coverage
• Flexible benefits plan
• 401(k) with company match
• Paid holidays and PTO
• Benefits effective the first of the month following 60 days of employment
Join a team that values safety, precision, and professional development. Apply today to help shape the next generation of utility locating professionals.