Remote Ticket Support Jobs in Ohio (NOW HIRING)

Job Title: Quality Auditor Specialist (Remote)
Job Description:
Job Summary: We are seeking a highly detail-oriented Ticket Quality Auditor Specialist to support our operations team in a fully remote environment. This role is responsible for reviewing 811 locate tickets to ensure accurate status coding, proper documentation, correct application of Clear/No Conflict, and alignment with billing requirements. The ideal candidate will have experience in utility locating, ticket management, or damage prevention, along with a strong focus on quality assurance and accuracy.
Key Responsibilities
· Review tickets for accuracy, completeness, and compliance with company and industry standards
· Verify correct status code usage, ensuring alignment with field activity and applicable guidelines
· Ensure proper and consistent use of Clear / No Conflict coding
· Audit tickets for complete and accurate documentation, including notes, timestamps, and supporting details
· Confirm tickets are assigned the correct billing status based on work performed and contractual requirements
· Identify discrepancies or errors in status codes, documentation, or billing classifications and initiate corrective action
· Provide clear feedback to field locators and operations personnel to drive continuous improvement
· Maintain detailed records of audits, findings, and corrections
· Track trends and recurring issues impacting quality, compliance, or billing accuracy
· Collaborate with operations, billing, and quality teams to improve processes and reduce errors
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Qualifications
· High school diploma or equivalent required (college degree preferred)
· Experience with 811 ticketing systems, utility locating, or damage prevention strongly preferred
· Working knowledge of ticket lifecycle, status codes, and locate processes
· Familiarity with Clear/No Conflict procedures and documentation standards
· Understanding of how ticket status impacts billing accuracy and revenue recognition
· Strong attention to detail and ability to spot inconsistencies
· Proficiency in Microsoft Office (especially Excel) and ticket management platforms
· Excellent written and verbal communication skills
· Ability to work independently and manage workload in a remote environment
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Preferred Skills
· Background in quality assurance, auditing, or compliance
· Knowledge of underground utility systems and mapping
· Strong analytical and problem-solving abilities
· Experience working with billing validation or invoice reconciliation processes
· Ability to manage high volumes of tickets efficiently
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Key Performance Indicators (KPIs)
· Accuracy of ticket status coding
· Compliance with 811 and internal quality standards
· Reduction in documentation errors and inconsistencies
· Billing accuracy and alignment with approved status codes
· Timeliness of ticket reviews and audits
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Work Environment
· Fully remote position
· Standard business hours (with flexibility based on operational needs)
· Must have reliable internet access and a dedicated workspace
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Why Join Us
· Play a critical role in damage prevention, compliance, and revenue accuracy
· Work remotely with a collaborative and supportive team
· Opportunity for growth in operations, quality, or billing functions
· Help drive operational excellence and continuous improvement
***In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years.
Candidates MUST take and pass a DOT drug test. Continued Employment is subject to Randomized drug testing.***
All employees of GridHawk LLC, are assigned proper technology to perform all work-related duties.
Tools Provided:
· Company-issued laptop and smartphone
Job Type: Full-time ● Hourly ● ***Pay varies based on experience***
Employee Benefits (Full-Time):
· Health, dental, vision, and term life insurance
· Short- and long-term disability coverage
· Flexible benefits plan
· 401(k) with company match
· Paid holidays and PTO
· Benefits effective the first of the month following 60 days of employment
Join a team that values safety, precision, and professional development. Apply today to help shape the next generation of utility locating professionals.