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Remote Text Chat Jobs in Tennessee (NOW HIRING)

Belle, LLC

Dispatch Coordinator I

Nashville, TN · Remote

Provide timely, professional support through member text and chat channels. * Coordinate real-time ... Flexible, remote work arrangement * Competitive compensation * Health, dental and vision benefits ...

American Lebanese Syrian Associated Charities

$16.50 - $21.25/hr

Provide outstanding service through phone, email, chat, text messaging, and social media platforms. * Support fundraising efforts and Fitness Programs through participant engagement, donor ...

All JobsText Chat JobsRemote Text Chat JobsRemote Text Chat Jobs in Tennessee

Remote Text Chat information

What is a Remote Text Chat job?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
What are the most commonly searched types of Text Chat jobs in Tennessee? The most popular types of Text Chat jobs in Tennessee are:
What are popular job titles related to Remote Text Chat jobs in Tennessee? For Remote Text Chat jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat jobs in Tennessee look for? The top searched job categories for Remote Text Chat jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Text Chat jobs? Cities in Tennessee with the most Remote Text Chat job openings:
Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in Tennessee as of July 2026, with employment types broken down into 62% Full Time, 6% Part Time, 2% Temporary, and 30% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution.
Dispatch Coordinator I

Dispatch Coordinator I

Belle, LLC

Nashville, TN • Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

At Belle, we believe joy is powerful medicine.

Feet tell the story of health - especially for older adults living with chronic conditions. Belle's Community Health Workers bring preventive foot care, compassion, and connection directly into the home of senior citizens. They complete essential screenings and assessments, often catching problems before they become crises. When concerns arise, our remote team of clinicians step in to coordinate care - preventing hospitalizations and helping members stay healthy where they're happiest.

But Belle is about much more than feet. We're reimagining Chronic Care Management by blending in-home preventive care, virtual clinical oversight, and data-driven insights into one seamless, joyful experience. Every visit we deliver strengthens trust, improves outcomes, and restores humanity to healthcare.

Our mission: Bring Joy to Healthcare.

If you're inspired by purpose, innovation, and people - join us!

Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and efficiency every day. This role is at the heart of our operations-balancing booking accuracy, stakeholder communication, and real-time problem solving to keep schedules running smoothly. The ideal candidate thrives in a fast-paced, ever-changing environment, ensuring appointments are confirmed, cancellations are quickly backfilled, and members receive timely, high-quality care. Success in this role requires excellent communication, strong attention to detail, and comfort using scheduling tools.

Responsibilities

  • Fill same-day and next-day schedule openings by managing waitlists and pull-forward opportunities to maximize utilization.
  • Execute outbound member outreach to convert open capacity into completed appointments.
  • Provide timely, professional support through member text and chat channels.
  • Coordinate real-time responses to technician callouts and scheduling disruptions, minimizing appointment loss through effective rescheduling.
  • Serve as the primary communication link with field technicians via two-way radio, resolving in-field issues such as delays, no-answer visits, and navigation needs.
  • Partner with the Customer Success team to retain appointments and reduce avoidable cancellations.
  • Maintain accurate, timely documentation of all member interactions, scheduling activity, and outcomes within the CRM.

Requirements

  • 2+ years of experience in dispatch, scheduling, customer service, or operations.
  • Comfort managing multiple live conversations (text, chat, radio) simultaneously.
  • Proficiency with scheduling or CRM software, or ability to learn quickly.
  • Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment.
  • Strong written communication and problem-solving abilities.
  • Detail-oriented mindset with commitment to accuracy and follow-through.
  • Experience in mobile healthcare, home health, or telehealth operations is a plus.

Benefits

  • Flexible, remote work arrangement
  • Competitive compensation
  • Health, dental and vision benefits
  • 401k 
  • A great support structure: we are here for you
  • All the resources and tools that you need to succeed
  • Ability to reshape an industry and protect lives

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer conducts post-offer background checks and participates in E-Verify. Belle will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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