ZipRecruiter

Log In

2

Remote Text Chat Jobs in Tennessee (NOW HIRING)

American Lebanese Syrian Associated Charities

$16.50 - $21.25/hr

Remote in USA Responsible for servicing donors, and managing relationships through various channels (including but not limited to phone, email, chat, text and social media) with individuals ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... text analytics solutions that analyze call transcripts, ticket notes, chat logs, and customer ...

Koniag, Inc.

Data Scientist (Remote)

Nashville, TN · On-site +1

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... text analytics solutions that analyze call transcripts, ticket notes, chat logs, and customer ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... text analytics solutions that analyze call transcripts, ticket notes, chat logs, and customer ...

Labcorp

Cytogenetics Analyst - US Remote

Brentwood, TN · Remote

$25 - $42/hr

Computer skills; must be able to effectively use the Internet, email, text messaging, chat ... Remote based in US Candidate can be located anywhere in the US. Must meet Work from Home ...

The Williams Agency

Remote Insurance Agents

Knoxville, TN · On-site +1

$30K - $160K/yr

... let's chat! By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live ...

The Williams Agency

Remote Insurance Agents

Chattanooga, TN · On-site +1

$30K - $160K/yr

... let's chat! By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live ...

All JobsText Chat JobsRemote Text Chat JobsRemote Text Chat Jobs in Tennessee

Remote Text Chat information

What is a remote text chat?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What are the key skills and qualifications needed to thrive as a remote text chat support agent?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

How do I become a remote text chat agent?

To become a remote text chat agent, you typically need good communication skills, basic computer literacy, and a quiet work environment. Many employers require a high school diploma or equivalent and may ask for prior customer service experience or familiarity with chat platforms. Applying through company websites or job boards and completing any required training or assessments are common steps to start in this role.

What are the most commonly searched types of Text Chat jobs in Tennessee?

The most popular types of Text Chat jobs in Tennessee are:

What are popular job titles related to Remote Text Chat jobs in Tennessee?

For Remote Text Chat jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Text Chat jobs in Tennessee look for?

The top searched job categories for Remote Text Chat jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Text Chat jobs?

Cities in Tennessee with the most Remote Text Chat job openings:

Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in Tennessee as of August 2026, with employment types broken down into 82% Full Time, 11% Part Time, and 7% Contract. Highlights an 21% In-person, and 79% Remote job distribution.

988 Chat/Text Crisis Specialist, Special Populations

Nashville, TN • On-site, Remote

Centerstone
Offices of Mental Health Practitioners • 1 - 5K employees

6.7

Company rating: 6.7 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

64th of 245 rated social care providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Centerstoneexternal

$20.05 - $28.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
SUMMARY OF POSITION
This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides telephonic or chat clinical screenings and risk assessments.
  • Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
  • Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
  • Meets the ethical and clinical standards in compliance with all accreditation.
  • Actively participates in ongoing supervision, training and team meetings.
  • Assist in administrative tasks as needed

KNOWLEDGE, SKILLS & ABILITIES
  • Effectively communicate via written, verbal, in person and virtual methods.
  • Demonstrates high-level customer service skills and professional etiquette.
  • Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
  • Knowledge of suicide assessments.
  • Skill in providing crisis intervention.

QUALIFICATIONS
Education Level
Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.
Years of Experience
Six months to one year of related crisis experience is preferred.
Required Certification/Licensure
N/A
PHYSICAL REQUIREMENTS
Standing - 10%
Sitting - 90%
Squatting - Occasional
Kneeling - Occasional
Bending - Occasional
Driving - Occasional
Lifting - Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full time
Pay Range:
$20.05--$28.10
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Employee Resource Groups
  • Continuing education opportunities
  • Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

What Centerstone employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply