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Remote Text Chat Jobs in Ohio (NOW HIRING)

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

Job Location: Remote - USA Main Responsibilities: * Develop and implement strategies to retain ... Communicate with customers via phone, email, and chat to address their concerns and resolve issues

Best10

Dietitian Health Coach (6-Month Contract)

OH · Remote

You communicate consistently and warmly, both over text and video * You hold structure and empathy ... Fully remote, South Africa What We Offer * Competitive salary * We fully fund your SCOPE ...

All JobsText Chat JobsRemote Text Chat JobsRemote Text Chat Jobs in Ohio

Remote Text Chat information

See Ohio salary details

$9

$25

$59

How much do remote text chat jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote text chat in Ohio is $25.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.72 and $30.98 per hour, depending on experience, location, and employer.

What is a Remote Text Chat job?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
What are the most commonly searched types of Text Chat jobs in Ohio? The most popular types of Text Chat jobs in Ohio are:
What are popular job titles related to Remote Text Chat jobs in Ohio? For Remote Text Chat jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat jobs in Ohio look for? The top searched job categories for Remote Text Chat jobs in Ohio are:
What cities in Ohio are hiring for Remote Text Chat jobs? Cities in Ohio with the most Remote Text Chat job openings:
Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in Ohio as of July 2026, with employment types broken down into 82% Full Time, 10% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,738 per year, or $25.8 per hour.

PT Library Customer Adviser - Virtual Information Center

Cincinnati & Hamilton County Public Library

Cincinnati, OH • On-site, Remote

$17.48/hr

Full-time, Part-time

Posted 7 days ago

Job description

PT LIBRARY CUSTOMER ADVISER - 3 SOUTH DEPARTMENT / VIRTUAL INFORMATION CENTER
DATE POSTED:
07.20.2026
POSITION SUMMARY:
The Library Customer Adviser provides direct customer service to the Library customers including circulation of materials, reference services, technology training/assistance, directional assistance and technology assistance to customers in person, but primarily by e-mail, phone, chat, and other interactive platforms.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
  • Answers a variety of general customer questions, in person, on the phone, via email, text, chat, etc.
  • Performs readers' advisory and reference service, primarily to remote customers.
  • Shelves returned materials.
  • Searches for requested materials.
  • Participates in the location's shared responsibilities including desk set up, ILS reports, supply orders, and filling interagency requests.
  • Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
  • Assists with meeting rooms.
  • Refers customers' issues and complaints to Managers, Librarians, or Specialists as appropriate.
  • Serves as the person in charge in the absence of leadership.
  • Assists customers with various technologies such as phones, computers, copiers, scanners, faxing and tablets.
  • Assists customers with resumes, job searches, internet use, and basic computer usage.
  • Interprets the Library's policies and procedures to the public in a customer-friendly manner.
  • Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
  • Supports and advances the Library's mission of connecting people with the world of ideas and information.
  • Embraces and embodies the Library's core beliefs, strategic priorities, and pillars of excellence.
  • Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
  • Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
  • Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Skill in customer service.
  • Ability to arrange materials in alphabetical and numerical order.
  • Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
  • Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
  • Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
  • Working irregular hours, including evenings and weekends, is required. May work during Library closures from home.

QUALIFICATIONS:
  • Education: High school diploma or equivalent is required.
  • Certifications or licensure: None.
  • Years of relevant experience: None.
  • Years of experience supervising: None.

HOURS:
20 hours per week
SALARY:
$17.48
DEADLINE:
07.27.2026
Equal Employment Opportunity Employer

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