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Remote Text Chat Jobs in Cleveland, OH (NOW HIRING)

The Davis Life Agency

Insurance Agent

Cleveland, OH · On-site +1

$30K - $160K/yr

Remote work and in-person training opportunities available * Potential to earn a raise every 2 ... If you are intrigued, APPLY TODAY and let's chat! No agent's success, earnings, or production ...

All JobsText Chat JobsRemote Text Chat JobsRemote Text Chat Jobs in Cleveland, OH

Remote Text Chat information

See Cleveland, OH salary details

$9

$26

$61

How much do remote text chat jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote text chat in Cleveland, OH is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.06 and $31.69 per hour, depending on experience, location, and employer.

What is a remote text chat?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What are the key skills and qualifications needed to thrive as a remote text chat support agent?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

How do I become a remote text chat agent?

To become a remote text chat agent, you typically need good communication skills, basic computer literacy, and a quiet work environment. Many employers require a high school diploma or equivalent and may ask for prior customer service experience or familiarity with chat platforms. Applying through company websites or job boards and completing any required training or assessments are common steps to start in this role.

What are the most commonly searched types of Text Chat jobs in Cleveland, OH?

The most popular types of Text Chat jobs in Cleveland, OH are:

What are popular job titles related to Remote Text Chat jobs in Cleveland, OH?

For Remote Text Chat jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Text Chat jobs in Cleveland, OH look for?

The top searched job categories for Remote Text Chat jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Text Chat jobs?

Cities near Cleveland, OH with the most Remote Text Chat job openings:

Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in Cleveland, OH as of August 2026, with employment types broken down into 82% Full Time, 11% Part Time, and 7% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $54,972 per year, or $26.4 per hour.

REMOTE DELIVERY EXPERIENCE MANAGER

7 17 Credit Union

Streetsboro, OH • Remote

Full-time

Posted 9 days ago

Key responsibilities

  • Oversee the daily operations of the Video Services, Teleservices, and Personal Experience remote delivery units.

  • Manage staffing, coaching, employee development, and performance of team members across all three areas.

  • Monitor and improve service levels, handle complex member concerns, and ensure compliance with policies and procedures.

Job description

Remote Delivery Experience Manager - Streetsboro, Oh

Our Mission

At 7 17 Credit Union, we help people improve their lives financially and support the communities we serve.

About the Role

We are looking for an experienced and service-focused Remote Delivery Experience Manager to lead the daily operations of three remote delivery business units at our Streetsboro location: Video Services, Teleservices, and Personal Experience.

In this leadership role, you will oversee team members across all three areas, ensuring members receive exceptional, consistent service across every remote delivery channel. You will be responsible for staffing, coaching, employee development, performance management, service levels, compliance, and operational effectiveness.

This is an exciting opportunity for a leader who enjoys working at the intersection of people, technology, member service, and financial services.

What You'll Do

Leadership & Team Development

  • Lead and manage Video Service Representatives, Teleservices Representatives, and Personal Experience Representatives.
  • Coach, develop, motivate, and evaluate employees to promote strong performance and career growth.
  • Conduct employee reviews, scorecards, mystery shops, and annual performance evaluations.
  • Provide employee counseling and discipline in accordance with Credit Union policies and applicable collective bargaining requirements.
  • Assist with interviewing candidates and supporting the onboarding and probationary evaluation process.
  • Ensure employees complete required compliance and developmental training.
  • Build a strong culture focused on exceptional member service, relationship development, and ethical sales practices.

Operations & Service Excellence

  • Direct the daily operations of all three remote delivery functions.
  • Coordinate staffing and cross-training to meet established service levels.
  • Monitor performance and identify opportunities to improve efficiency, service quality, and member experience.
  • Establish and communicate department goals and monitor progress against established performance measures.
  • Recommend improvements to procedures, processes, technology, and department development.
  • Handle complex member concerns and complaints by working directly with members to resolve issues.

Staffing & Scheduling

  • Develop staff schedules across all three business units to ensure appropriate coverage.
  • Use appointment scheduling, video engagement activity, call volume forecasting, and drive-up transaction patterns to determine staffing needs.
  • Monitor and address issues related to payroll, overtime, time-off, and staffing.
  • Serve as the on-site leadership presence for the Streetsboro location and coordinate with Lending leadership regarding shared facility, security, scheduling, and workspace needs.

Remote Delivery Technology

You will oversee and become proficient in several key remote delivery platforms, including:

Video Services

  • Manage the Eltropy video banking platform, including video, audio, live chat, text messaging, co-browsing, screen sharing, and document exchange/signing.
  • Support members as they transition between service channels.
  • Identify workflow improvements that reduce handle time while maintaining service quality.

Teleservices

  • Direct contact center operations, including queue management, service levels, abandonment monitoring, call routing, and overflow/after-hours coverage.
  • Maintain proficiency with the Mitel contact center platform, including routing configuration, call recording, quality monitoring, and reporting.

Personal Experience

  • Oversee video teller services delivered through the drive-through ITM network.
  • Monitor ITM/ATM operations, including machine status, cash and coin levels, dispenser and depository performance, and maintenance needs.
  • Analyze ATM/ITM reporting related to transaction volume, downtime, cash and coin efficiency, and settlement.
  • Recommend adjustments to cash ordering and load schedules.

Compliance & Risk Management

  • Ensure department activities comply with Credit Union policies, procedures, and established controls.
  • Maintain appropriate standards related to member identification, account information, loan documentation, and member privacy.
  • Maintain strict confidentiality of member transactions, employee information, and Credit Union business.

Why Join 7 17 Credit Union?

At 7 17 Credit Union, you'll have the opportunity to make a meaningful impact on both our members and our employees. This position plays an important role in shaping how members experience the Credit Union through innovative remote delivery channels while developing a high-performing team.

If you're an experienced financial services leader who enjoys developing people, improving processes, embracing technology, and delivering an exceptional member experience, we'd love to hear from you.

7 17 Credit Union is an equal opportunity employer.

What We're Looking For

Required Education

  • High school diploma or equivalent required.
  • Associate's degree or higher in a related field or significant related experience preferred.

Required Experience

  • Minimum of 3 years of Credit Union or related financial services experience, preferably involving new accounts and lending.
  • Minimum of 2 years of supervisory or leadership experience with direct responsibility for employee performance.
  • Demonstrated experience in at least one remote delivery channel, such as:
    • Contact center operations
    • Video banking
    • ATM/ITM operations
  • Ability and willingness to learn and manage the remaining remote delivery channels.

Skills & Qualifications

The ideal candidate will demonstrate:

  • Strong customer service and relationship-building skills.
  • Leadership ability and a commitment to employee development.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Effective time management and organizational skills.
  • Attention to detail and sound judgment.
  • Professionalism and the ability to work effectively with employees, members, vendors, and leadership.
  • Ability to manage multiple priorities and business units simultaneously.
  • Ability to remain calm and effective in a fast-paced environment.
  • Creativity, initiative, resourcefulness, and a collaborative team approach.
  • Ability to learn and become proficient in multiple technology platforms and systems.

Apply