Remote Text Chat Operator Jobs in Fairfield, CA (NOW HIRING)

ABOUT ROCKET MONEY

Rocket Money's mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money - ultimately giving them a leg up on their financial journey.

ABOUT THE TEAM

Rocket Money's mission is to meaningfully improve the financial lives of millions of people. We help customers understand their money, reduce waste, stay on top of bills and subscriptions, and take action with more confidence.

The Rowan team is building the next generation of that work: a personal finance assistant that can notice what matters, reach out at the right moment, and help finish the job. Rowan's goal is to be useful in the moments when people need help but do not have the time, energy, or context to do everything themselves.

Rowan's already serving users with capabilities such as organizing someone's finances, helping cancel or negotiate a bill, or surfacing the next action that gives a customer time, money, or peace of mind back.

ABOUT THE ROLE

As the Team Leader, Engineering for Rowan, you will lead the engineering team behind one of Rocket Money's most ambitious product bets: building an agentic personal finance assistant that works over text message and, over time, potentially other surfaces too. This role owns the engineering craft, execution, and growth of the engineers on Rowan.

This is a role for an engineering leader who is excited by and experienced in AI as an execution layer, not just a conversation layer. Rowan's promise is not "can it answer the question?" The promise is "can it safely, accurately, and verifiably solve the problem?" That means the work sits at the intersection of LLM-powered conversation, deterministic execution systems, human-in-the-loop operations, money movement constraints, trust and safety, and consumer-grade product craft.

You will set technical direction for the engineering team in service of the Rowan strategy, partner with other functional leaders on Rowan's roadmap, grow senior engineers, and stay close enough to the product and systems to know what is actually working. You will help the team decide when a task should be handled by AI, by programmatic behavior, by a human, or by a hybrid workflow. You will also help create the operating system for how Rowan's engineers builds: how we evaluate quality, recover from mistakes, earn customer trust, and turn ambiguous AI capabilities into dependable product experiences.

This is a good fit for someone who likes hard, slightly messy problems; who can move with urgency without turning urgency into panic; and who believes the less glamorous parts of agentic products (orchestration, approvals, evals, observability, operational fallbacks, and recovery paths) are not overhead. They are the product.

IN THIS ROLE, YOU'LL:

• Lead, develop, and grow the Rowan engineering team, setting a high bar for technical judgment, product quality, customer trust, and steady execution.
• Partner with product leadership to translate Rowan's strategy (be the agent that finishes the job) into engineering plans and shipped capabilities that create measurable customer value.
• Stay close to the full Rowan experience: conversational interfaces, orchestration, memory, app surfaces, detection systems, operational rails, human escalation paths, and the safety models required to act on someone's finances.
• Help the team build agentic capabilities that do consistent, correct and reliable work end-to-end.
• Drive projects to a conclusion by making decisions, clearing blockers, aligning stakeholders, and helping the team consistently ship high-quality work customers can feel.
• Build the systems and habits that make AI work dependable: eval frameworks, observability, approvals, fallbacks, recovery paths, human-in-the-loop workflows, and clear ownership.
• Partner closely with Product, Design, Data, Operations, Legal, Support, and Engineering leadership to help choose the highest-leverage bets, make crisp tradeoffs, and bring an engineering point of view to what Rowan should and should not take on
• Create a team environment where senior engineers can stretch across product, AI, systems, operations, and trust while doing some of the best work of their careers.
• Hold regular 1:1s, deliver performance reviews, build individualized growth plans, and tailor your coaching to each person's strengths, ambitions, and working style.
• Help raise the product bar beyond chat toward proactive, rewarding, trustworthy experiences that make Rowan feel like one assistant everywhere.
• Stay curious about the frontier of AI engineering and help the team adopt new workflows, tools, and patterns where they make the work better.

YOU MAY BE A GOOD FIT IF YOU:

• Have experience shipping production agentic software and a strong track record leading engineering teams, including senior ICs working in complex or ambiguous domains.
• Are an engineer who leads engineers. You can set direction and grow people while staying close enough to the work to pair on hard problems, review system design, write code at the right moments, and model strong engineering judgment.
• Have strong product judgment. You can reason from customer need to product experience to technical architecture, and you know the difference between a clever demo and a durable customer-facing system.
• Are excited by AI as an execution layer. You understand that LLMs are powerful, but that real customer value comes from orchestration, tools, workflows, evaluation, approvals, observability, and recovery.
• Have hands-on or deeply practical familiarity with LLM applications, agentic systems, workflow orchestration, evals, and the tradeoffs involved in moving from prototype to production.
• Hold a high bar for quality and trust. You know that an assistant acting on personal finances has to be accurate enough to earn the right to act, and you are comfortable slowing down when the alternative would spend customer trust.
• Are comfortable driving outcomes in ambiguity. You can take a broad strategic mandate, identify the crux, sequence the work, make tradeoffs, and keep a team moving without waiting for perfect clarity.
• Lead through clarity. You explain the why, create alignment across functions, and give engineers enough context to make good local decisions.
• Are a tenacious learner. You stay engaged with what is changing in AI, team workflows, product expectations, and operational systems without chasing every shiny object.
• Are energized by continuous improvement. You notice where a workflow is quietly painful, where an eval is too vague, where a recovery path is missing, or where the team has accepted too much uncertainty as normal.
• Have technical depth and range across some combination of backend services, product surfaces, data systems, AI workflows, operational tooling, or consumer fintech products.
• Are comfortable with urgency, but not recklessness. You can help a team move quickly in a short strategic window while keeping both hands on the wheel.

STRONG CANDIDATES MAY HAVE:

• Experience building or leading teams that combine probabilistic AI systems with deterministic execution paths, operational workflows, or human-in-the-loop review.
• Experience with TypeScript, Node, React, React Native, GraphQL, Postgres, LLM applications, agentic systems, workflow orchestration, or consumer fintech products.
• A track record of creating team infrastructure from the ground up: hiring practices, onboarding, technical playbooks, coaching systems, review rituals, or quality frameworks.
• Experience improving reliability, observability, alerting, incident response, operational quality, or other systems that make software safer and more dependable over time.
• Experience partnering deeply with Product, Design, Data, Operations, Legal, Support, or other cross-functional teams in a sensitive customer domain.
• A visible habit of raising the bar for both product craft and engineering rigor without making the team feel buried under process.
• Firsthand experience building products where customer trust, permissions, explainability, and recovery paths are central to the experience.

WE OFFER

• Health, Dental & Vision Plans
• Competitive Pay
• 401k Matching
• Unlimited PTO
• Lunch daily (in-office only)
• Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

Additional information: Salary range of $200,000 - $280,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.

The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.