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Remote Text Chat Operator Jobs in Illinois (NOW HIRING)

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Serve as the primary point of contact for customers via phone, email, chat, and remote support ... Basic understanding of Windows and Linux operating systems. * Foundational networking knowledge ...

Manager, Financial Reporting

Chicago, IL · On-site +1

$105K - $142K/yr

This position can be remote for individuals living outside of Illinois, who meet the requirements ... text or email. Additionally, Kemper does not use external messaging applications like WireApp or ...

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

... text messaging, email automation, direct mail integration, reputation management, appointment ... This role is 100% remote and available to US-based candidates. You Are * An Ecosystem Operator:

New

Showing results 41-48

Remote Text Chat Operator information

See Illinois salary details

$11

$19

$28

How much do remote text chat operator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote text chat operator in Illinois is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.12 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What are the most commonly searched types of Text Chat Operator jobs in Illinois? The most popular types of Text Chat Operator jobs in Illinois are:
What job categories do people searching Remote Text Chat Operator jobs in Illinois look for? The top searched job categories for Remote Text Chat Operator jobs in Illinois are:
What cities in Illinois are hiring for Remote Text Chat Operator jobs? Cities in Illinois with the most Remote Text Chat Operator job openings:
Infographic showing various Remote Text Chat Operator job openings in Illinois as of August 2026, with employment types broken down into 79% Full Time, 12% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,996 per year, or $19.7 per hour.

Support Engineer I

Cleo (US)

Rockford, IL • On-site, Remote

$65K - $75K/yr

Full-time

Posted 20 days ago


Job description

Position Overview
The Support Engineer I serves as the first point of contact for Cleo customers, providing exceptional technical assistance and ensuring a positive customer experience. This role is responsible for troubleshooting, diagnosing, and resolving software-related issues while guiding customers through product use, configuration, and best practices.
The ideal candidate combines strong technical aptitude, customer-centric problem solving, and a continuous learning mindset. As an AI-forward organization, Cleo expects team members to effectively leverage AI-powered tools and automation to improve productivity, accelerate issue resolution, and enhance the customer experience.

Customer Support & Issue Resolution
  • Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
  • Deliver exceptional customer service by responding promptly, professionally, and empathetically to customer inquiries and technical issues.
  • Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, integrations, and day-to-day product usage.
  • Analyze customer-reported issues, identify root causes, and provide timely, effective solutions.
Case Management & Escalation
  • Monitor assigned support queues and manage cases in accordance with established service level agreements (SLAs).
  • Document troubleshooting steps, resolutions, and customer communications accurately within support systems.
  • Escalate complex or high-priority issues to senior engineers and cross-functional teams while maintaining ownership of customer communications.
Knowledge Management
  • Utilize and contribute to Cleo's Solution Center, Knowledge Base, and internal documentation resources.
  • Identify recurring customer issues and recommend improvements to support documentation, processes, and product functionality.
  • Share knowledge and best practices with team members to continuously improve support effectiveness.
AI & Continuous Improvement
  • Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, case summarization, and solution development.
  • Apply critical thinking to validate AI-generated recommendations and ensure technical accuracy.
  • Identify opportunities to automate repetitive tasks and improve support efficiency through AI and workflow automation technologies.
  • Stay current on emerging AI capabilities and incorporate them responsibly into daily work practices.

Your Qualifications
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, OR 1+ years of technical support, help desk, or customer-facing technical experience.
  • Strong customer service orientation with a passion for helping customers succeed.
  • Basic understanding of Windows and Linux operating systems.
  • Foundational networking knowledge, including TCP/IP, DNS, firewalls, and connectivity troubleshooting.
  • General software lifecycle knowledge, including installation, configuration, upgrades, migrations, and removal.
  • Experience with communication protocols such as HTTP, HTTPS, SMTP, FTP, SFTP, and SSH.
  • Strong written and verbal communication skills.
  • Ability to prioritize multiple issues and work effectively in a fast-paced environment.
Preferred Qualifications
  • Experience supporting SaaS applications.
  • Exposure to EDI, managed file transfer (MFT), integration platforms, or supply chain technologies.
  • Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
  • Basic SQL, scripting, or automation experience.
  • Experience using CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow.
  • Demonstrated ability to use AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Gemini, or similar technologies) to enhance productivity and problem solving.
  • Understanding of prompt engineering fundamentals and effective AI-assisted research techniques.
  • Ability to evaluate, verify, and refine AI-generated outputs to ensure accuracy and quality.
  • Curiosity and willingness to continuously learn and adopt emerging AI technologies.
  • Commitment to responsible and secure use of AI tools in accordance with company policies and customer data protection requirements.
A few things we have to offer:
  • Competitive compensation (range for this role is $65,000-$75,000)
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave
  • Representing a company with 4,000+ clients and a 99% retention rate
  • Accelerated title and salary growth potential
  • A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.