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Remote Text Chat Agent Jobs in Texas (NOW HIRING)

PeopleShare

Licensed Medicare Agent

San Antonio, TX · Remote

$20/hr

This is a fully remote position with growth opportunities. Licensed Medicare Agent Details: Remote ... Suite Text "JOBS" to (1-610-795-2775) to answer a few questions and connect with a Recruiter!

SmartStop 3PM

Customer Experience Agent

Arlington, TX · Remote

$16 - $18/hr

This job can be 100% remote after training. Essential Job Functions and Responsibilities ... chat, or SMS. * Ensures that appropriate actions are taken to resolve customers problems and ...

Chewy

Licensed Healthcare Agent

Richardson, TX · Remote

$21/hr

Remote (Must reside in one of the following states: Arizona, Florida, Kentucky, or Texas) Do you ... Handle healthcare and customer service inquiries via phone, email, and chat as needed ...

Symmetry

Remote Work Sales Agent

Houston, TX · Remote

$180K/yr

Remote Work Sales Agent Must be authorized to work in the US, no work visas offered at this time ... By applying for this position, you agree to receive communication via phone, email, and text** The ...

Sisler Agency

Licensed Life Insurance Agent

Tyler, TX · Remote

Use our CRM and automation tools to communicate to clients via email, text or phone * Enhance your ... A results-driven mindset with strong organization and focus in a remote setting * A genuine passion ...

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Remote Text Chat Agent information

What are some common challenges faced by remote text chat agents, and how can they be managed effectively?

Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.

What is the difference between Remote Text Chat Agent vs Customer Service Representative?

AspectRemote Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or remote
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person

Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.

What are Remote Text Chat Agents?

Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Agent, and why are they important?

To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.
What are the most commonly searched types of Text Chat Agent jobs in Texas? The most popular types of Text Chat Agent jobs in Texas are:
What are popular job titles related to Remote Text Chat Agent jobs in Texas? For Remote Text Chat Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Agent jobs in Texas look for? The top searched job categories for Remote Text Chat Agent jobs in Texas are:
What cities in Texas are hiring for Remote Text Chat Agent jobs? Cities in Texas with the most Remote Text Chat Agent job openings:
Remote Text Chat Agent jobs near you
AWS Connect Admin/IVR Developer-Remote

AWS Connect Admin/IVR Developer-Remote

NAVA Software Solutions

Houston, TX • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for a AWS Connect Admin/ IVR Developer
Details:
AWS Connect Admin/Developer(IVR)
Location: Remote
Duration: 6-12 months
Mandatory Skills: IVR Developer/Admin with recent AWS connect exp.
Job description:
Summary: An AWS Connect/IVR Developer & Admin responsible for designing, developing, and implementing cloud contact center solutions using Amazon Connect. The role involves integrating AWS Lambda and other AWS services to enhance customer and agent experiences, reducing average handle time (AHT) and improving efficiency.
Key Responsibilities:
  • Design and develop Omnichannel Contact Centers using Amazon Connect.
  • Create and configure Connect flows, routing profiles, queues, IVR callbacks, and voicemail services.
  • Integrate Amazon Connect with external CRMs like Salesforce to streamline customer service.
  • Develop and implement AWS Lambda functions to support Connect functionalities.
  • Use AWS services like S3, DynamoDB, and CloudWatch for backend integrations and data storage.
  • Automate provisioning and configuration management processes using Terraform or CloudFormation.
  • Work with customer interaction analysis tools like CTR and integrate speech-to-text analytics tools (e.g., Verint).
  • Optimize Connect instances by implementing best practices for call recordings, security, and routing strategies.

Required Skills:
  • Proficiency in Amazon Connect, AWS Lambda, and AWS infrastructure services (S3, DynamoDB, API Gateway).
  • Strong understanding of voice and chat flow development in AWS.
  • Hands-on experience with tools such as Terraform, CloudFormation for infrastructure automation.
  • Integration experience with third-party systems like Salesforce and CRM systems.
  • Proficiency in Node.js and Python for Lambda development.
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About NAVA Software Solutions

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NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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