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Remote Text Chat Agent Jobs in Minnesota (NOW HIRING)

Remote Job Summary: You'll use your tax expertise to help train next-generation AI systems. The ... Enrolled Agent designation, or federal tax experience relevant to the scenario-review track.

Associate Account Manager

Wayzata, MN · On-site +1

$60K - $70K/yr

... remote selling to the companys new and existing customers. The role will encompass a blend of ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

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Remote Text Chat Agent information

What is a remote text chat agent?

Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.

What are the key skills and qualifications needed to thrive as a remote text chat agent?

To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.

What are some common challenges faced by remote text chat agents, and how can they be managed effectively?

Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.

What is the difference between Remote Text Chat Agent vs Customer Service Representative?

AspectRemote Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or remote
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person

Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.

What cities in Minnesota are hiring for Remote Text Chat Agent jobs?

Cities in Minnesota with the most Remote Text Chat Agent job openings:

Lead AI/ML Engineer (Data Science) - Remote

Eden Prairie, MN • On-site, Remote

UnitedHealth Group
Insurance Services • 10K+ employees

$104K - $137K/yr

Full-time

Retirement

Re-posted 14 days ago


Key responsibilities

  • Design, develop, and deploy production-grade AI-powered solutions addressing complex business challenges.

  • Own the end-to-end AI/ML technical roadmap, including architectural direction, technology selection, and standards enforcement.

  • Lead, mentor, and develop a team of AI/ML engineers, ensuring high standards of quality, compliance, and Responsible AI.


UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz


Job description

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
This is a high-impact technical leadership role within the Optum Tech AI Transformation team, supporting key enterprise initiatives such as the Real-Time AI Underwriting platform. You will own the technical direction and people leadership for a squad of AI/ML engineers, driving strategic engineering efforts. Beyond building, you will lead, mentor, govern, and ensure that everything your team delivers meets the highest standards of quality, compliance, and Responsible AI. You'll serve as a bridge between engineering execution and leadership vision, ensuring AI investments translate into measurable, production-grade business outcomes.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
  • Design, develop, and deploy production-grade AI-powered solutions-spanning classical ML, Generative AI (LLMs, RAG, Graph RAG), and multi-agent orchestration frameworks-to address complex business challenges with emphasis on responsible and secure AI practices
  • Own the end-to-end AI/ML technical roadmap, defining architectural direction, choosing optimal technologies, and establishing engineering and coding standards for the team's portfolio
  • Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement across the development lifecycle, optimizing team productivity and operational efficiency
  • Evaluate emerging trends and technologies (such as Agentic AI, foundation models, fine-tuning, and enterprise AI tooling) to inform high-quality solution design and strategic innovation
  • Drive MLOps maturity across development pipelines, overseeing model versioning, CI/CD for ML, retraining automation, drift detection, and production monitoring
  • Ensure compliance and ethical governance by aligning solutions with enterprise policies, Responsible AI principles, and data privacy regulations (HIPAA/PHI handling)
  • Lead, mentor, and develop a team of 5-10 direct/indirect AI/ML engineers, setting clear goals, conducting regular 1:1s, and fostering a high-performance, self-managed culture
  • Own and conduct robust technical reviews (architecture, design, and code reviews) to enforce rigorous standards, security posture, and pythonic best practices

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 10+ years of software development experience with a strong engineering and architecture foundation
  • 2+ years of hands-on experience in AI/ML project implementation (full lifecycle from ideation, data analysis, model development through production deployment)
  • Hands-on experience with NLP (text processing, embeddings, transformers, NER, text classification, or conversational AI)
  • Working experience with GenAI (RAG pipelines, prompt engineering, LLM integration, fine-tuning techniques like LoRA, and enterprise deployment)
  • Experience or strong working knowledge of Agentic AI development (agentic workflows, tool orchestration, multi-agent systems, or planning frameworks)
  • Very solid Python programming skills with deep proficiency in production-grade coding, code reviews, and enforcing standards
  • Driver's license and access to reliable transportation

Preferred Qualifications:
  • Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, Statistics, or a related field (or equivalent professional experience)
  • Experience with MLOps tooling (MLflow, Weights & Biases, Kubeflow, etc.) for experiment tracking, model registry, and automation
  • Familiarity with Responsible AI frameworks (bias detection, fairness metrics, model explainability like SHAP/LIME, and adversarial red-teaming)
  • Knowledge of Graph RAG, knowledge graphs, and ontology-based reasoning systems

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $145,500 - $249,500 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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