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Remote Telephone Operator Jobs in Romeoville, IL

Joint Commission

CSR Consultant

Oakbrook Terrace, IL · On-site +1

$101K - $115K/yr

Available to customers via telephone, fax, and e-mail at all times. Acknowledges receipt of customer inquiries within 24 hours. * Assists in the development of annual budget and planning activities.

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Romeoville, IL

Remote Telephone Operator information

See Romeoville, IL salary details

$9

$18

$25

How much do remote telephone operator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote telephone operator in Romeoville, IL is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Romeoville, IL? For Remote Telephone Operator jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Romeoville, IL look for? The top searched job categories for Remote Telephone Operator jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Telephone Operator jobs? Cities near Romeoville, IL with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you

Customer Service Representative

System One

Downers Grove, IL • Remote

$20 - $28/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 13 hours ago

Job description

Job Title: Customer Service Representative Location: Downers Grove, Illinois Type: Contract to Hire Compensation: $20.00 – $28.00 Work Model: Hybrid – onsite and remote Hours: 40.0

Responsibilities

  • Promote customer satisfaction in all aspects of Customer Service, following all company policies and procedures.
  • Process all requests from customers in a timely manner so as to provide excellent service.
  • Become familiar with markets as they relate to Customer Service.
  • Place customer orders received by phone, e-mail, fax, mail; arrange for timely delivery.
  • Arrange for and expedite product shipments.
  • Report order status to customers and field sales.
  • Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries, and resolve customer issues.
  • Encourage customers to place system orders to include additional supplies.
  • Achieve customer satisfaction by mastery of all customer service policies and procedures.

Requirements

  • Minimum High school diploma; College degree preferred.
  • 1-2 years Customer Service experience strongly preferred.
  • Effective interpersonal skills including the ability to develop and maintain effective working relationships with customers and employees.
  • Effective organization, time management skills, and effective problem-solving skills are required.
  • Experience with Microsoft Office, order entry software and email.
  • Ability to deal well with difficult people/stressful situations.
  • SAP experience desired.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #562-Joule Staffing - Edison