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Remote Telephone Operator Jobs in Romeoville, IL

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Remote Telephone Operator information

See Romeoville, IL salary details

$9

$18

$25

How much do remote telephone operator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote telephone operator in Romeoville, IL is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Romeoville, IL? For Remote Telephone Operator jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Romeoville, IL look for? The top searched job categories for Remote Telephone Operator jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Telephone Operator jobs? Cities near Romeoville, IL with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Fully Remote Customer Care Pharmacy Tech

Fully Remote Customer Care Pharmacy Tech

Chipton Ross Inc.

Chicago, IL • Remote

$20.67 - $21.15/hr

Contractor

Medical, Dental, Vision

Posted 4 days ago

New

Job description

Pay: $20.67 - $21.15 per hour

Job description:

Summary: The Customer Care Frontline Specialist serves as the primary point of contact for home dialysis customers, delivering exceptional service and support, ensuring a positive customer experience.

This role is primarily responsible for order placement, resolving customer inquiries, and prescription management. The specialist collaborates with internal teams to address customer needs while maintaining quality of service, efficiency, and achievement of department goals.

Essential Duties

And

Responsibilities:

  • Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations
  • Obtain and verify customer information to include quantities and usage of products on the customers prescription
  • Ensure all patient-related interactions are adherent to HIPAA regulations
  • Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions
  • Investigate and track product shipments, utilizing UPS website and connecting with our transportation team
  • Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries
  • Process customer returns and request customer credit in accordance with company policies and procedures
  • Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience
  • Meet established performance expectations related to quality, adherence, order accuracy, and service level standards
  • Maintain the ability to adapt to the changing business needs and customer requirements
  • Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection
  • Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST
  • Closing shift required to remain available until all customer calls have been answered

Qualifications:

  • Strong Customer (Patient) Engagement
  • Excellent written and verbal communication skills
  • Ability to work effectively under pressure while maintaining a professional and empathetic demeanor
  • Attention to detail, problem solving, conflict resolution and organization
  • Ability to work independently in a remote environment
  • Proficiency with Microsoft 365, SharePoint, TEAMS

Education and/or Experience:

  • Minimum of 2-4 years of customer service and/or call center experience in a clinical setting
  • Required licensed and certified Pharmacy Technician (CPhT)
  • High School diploma or equivalent GED required
  • Associates / Bachelor’s degree preferred

Works Hours:

Flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST

Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance


Work Location: Remote, but must be licensed and certified in either IL, IN, WI, or FL.

Chipton-Ross logo

About Chipton-Ross

Sourced by ZipRecruiter

Chipton-Ross, based in El Segundo, California, is a leading provider of staffing and recruitment services in the US. The company is renowned for its specialization in fields like engineering, information technology, aircraft manufacturing, and other technical industries. Founded in 1983, Chipton-Ross has grown to become a recognized name in the national recruitment arena with a reputation for integrity, quality, and excellence in management. The company's mission is to provide cost-effective staffing solutions that allow their clients to maximize the power of their people, enhancing both perspective and productivity.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

El Segundo, CA, US

Year founded

1983

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