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Remote Telephone Operator Jobs in Racine, WI (NOW HIRING)

INSPIRED

Travel Representative

Milwaukee, WI · Remote

$15.75 - $21.50/hr

Passion for travel and helping others plan unforgettable experiences. 100% remote work with flexible scheduling. Opportunities for growth within the agency. Travel perks and exclusive industry ...

Next Stop Travels

Travel Customer Representative

Milwaukee, WI · On-site +1

$15.75 - $21.50/hr

As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...

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Remote Telephone Operator information

See Racine, WI salary details

$8

$16

$23

How much do remote telephone operator jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote telephone operator in Racine, WI is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Racine, WI? For Remote Telephone Operator jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Racine, WI look for? The top searched job categories for Remote Telephone Operator jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Telephone Operator jobs? Cities near Racine, WI with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Racine, WI as of May 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 50% Physical, 5% Hybrid, and 45% Remote job distribution, with an average salary of $34,833 per year, or $16.7 per hour.

Healthcare Customer Service Representative (Remote, WI)

Healthcare Business Services Inc.

Milwaukee, WI • On-site, Remote

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description

RevCycle is growing, and we're excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our early June training class.


Position Summary:

  • Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication.
  • This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.

Hours: Full Time, Mon-Fri 8:00 AM-5:00 PM CST (9:00 AM-6:00 PM EST)

Benefits:

  • Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds).
  • Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
  • Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment
  • 401K
  • Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.

Essential Duties and Responsibilities:

  • Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
  • Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
  • Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
  • Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
  • Manages both common and challenging objections and concerns from consumers
  • Discusses and helps consumer think through payment resources and makes necessary referrals to the client
  • Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
  • Maintains working understanding of account requirements, leveraging related documentation and resources as needed
  • Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
  • Skillfully works within both internal and client systems
  • Adheres to company Core Values and Strategic Anchors
  • May learn and perform other duties and responsibilities as assigned based on business needs

Requirements

Required Knowledge, Skills and Abilities:

  • Prior work experience in a call center and healthcare customer service setting is preferred
  • Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
  • Working knowledge of medical billing and coding is preferred
  • Prior work experience in a medical office and/or general understanding of health insurance is preferred
  • Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools
  • Able to navigate multiple computer applications and databases
  • Moderate to advanced computer keyboard typing and navigation skill
  • Able to communicate on the phone and navigate multiple computer systems simultaneously
  • Able to overcome patient objections and obstacles to negotiate payment successfully
  • Reliable and responsible. Arrives on time and uses time productively and efficiently
  • Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes
  • Possesses and demonstrates professional judgement and operates with client business acumen.
  • Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information
  • Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
  • Self-motivation and committed to career success
  • High School Diploma or equivalent (i.e., GED) required
  • Prior supervisory experience is welcome in this growing company
  • Ability to successfully pass criminal, employment history and other validation and onboarding requirements are necessary to begin and maintain employment.
  • Nothing in this posting is intended to jeopardize the at will status of any employment relationship with the company
  • EOE

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