ZipRecruiter

Log In

2

Remote Telehealth Customer Service Representative Jobs in Rochester, NY

All Points North

Telehealth Therapist

Rochester, NY · Remote

$75K - $90K/yr

... provide services within the Telehealth programs will be paid by the company. * Remote Work ... representative of the knowledge, skill and/or ability required. Reasonable accommodations may be ...

next page

Showing results 1-20

All JobsTelehealth Customer Service Representative JobsRemote Telehealth Customer Service Representative JobsRemote Telehealth Customer Service Representative Jobs in Rochester, NY

Remote Telehealth Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do remote telehealth customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote telehealth customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does a remote telehealth customer service representative do?

A Remote Telehealth Customer Service Representative assists patients and healthcare providers by answering questions, scheduling appointments, handling billing inquiries, and providing information about telehealth services, all from a remote location. They help troubleshoot basic technical issues, guide patients through the telehealth process, and ensure a seamless virtual healthcare experience. This role requires strong communication skills, empathy, and the ability to navigate various software platforms used in telemedicine.

What are the key skills and qualifications needed to thrive as a remote telehealth customer service representative, and why are they important?

To thrive as a Remote Telehealth Customer Service Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with telehealth platforms, CRM systems, and basic computer proficiency is typically required. Excellent listening, problem-solving abilities, and empathy help you connect with patients and handle sensitive information effectively. These skills and qualities are essential for ensuring patient satisfaction, maintaining privacy, and supporting smooth virtual healthcare operations.

What are the main challenges faced by remote telehealth customer service representatives, and how can they be managed?

Remote Telehealth Customer Service Representatives often encounter challenges such as managing a high volume of patient inquiries, navigating various telehealth platforms, and ensuring clear communication without in-person cues. To handle these effectively, it's important to develop strong organizational skills, become proficient with healthcare software, and maintain a calm, empathetic approach when resolving patient concerns. Regular team meetings and ongoing training can also help representatives stay updated on best practices and adapt to evolving workflows.

What are popular job titles related to Remote Telehealth Customer Service Representative jobs in Rochester, NY?

For Remote Telehealth Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Telehealth Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Remote Telehealth Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Telehealth Customer Service Representative jobs?

Cities near Rochester, NY with the most Remote Telehealth Customer Service Representative job openings:

Remote Telehealth Customer Service Representative jobs near you
Infographic showing various Remote Telehealth Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Remote Customer Service Representative

Rochester, NY • Remote

Viajemos Solas pero en Grupo
11 - 50 employees
Learn more about Viajemos Solas pero en Grupoexternal

$15.75 - $21.50/hr

Part-time

Re-posted 26 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities

  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings

Qualifications

  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred

Benefits

  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities

Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply