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Remote Telecommunications Relay Service Jobs in Florida

Greenberg Traurig LLP

... remote basis. This role reports to the Director of Network Systems. Position Summary The Telecommunications Manager oversees all telecommunications services and systems for the firm, including ...

Granite Telecommunications

Field Technician II

Miami, FL · On-site +1

$19 - $25.75/hr

This position is for a telecommunications, structured cabling, and technology Field Service ... Technician will directly report to a remote supervisor. Duties and Responsibilities: * Communicate ...

VoIPNETICS

Outside Sales Representative

Miami, FL · Remote

$2.5K - $10K/mo

Virtual fax services * Broadband and dedicated internet * Fiber and coax connectivity * Satellite ... Interested in technology, telecommunications, and business solutions * Able to learn and explain ...

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Remote Telecommunications Relay Service information

What is the difference between Remote Telecommunications Relay Service vs Customer Service Representative?

AspectRemote Telecommunications Relay ServiceCustomer Service Representative
Required credentialsTraining in relay services, communication technologyCustomer service skills, sometimes certifications in communication
Work environmentRemote, specialized communication platformRemote or in-office, various industries
Employer & industry usageTelecommunications, accessibility servicesRetail, tech, finance, many sectors
Common search intentRelay services, accessibility communicationCustomer support, client interaction

The Remote Telecommunications Relay Service focuses on providing accessible communication for individuals with hearing or speech disabilities, requiring specialized training. Customer Service Representatives handle general client inquiries across various industries. While both roles involve communication skills and can be remote, their specific functions and industry applications differ significantly.

What are popular job titles related to Remote Telecommunications Relay Service jobs in Florida?

For Remote Telecommunications Relay Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Telecommunications Relay Service jobs in Florida look for?

The top searched job categories for Remote Telecommunications Relay Service jobs in Florida are:

What cities in Florida are hiring for Remote Telecommunications Relay Service jobs?

Cities in Florida with the most Remote Telecommunications Relay Service job openings:

Remote Telecommunications Relay Service jobs near you
Infographic showing various Remote Telecommunications Relay Service job openings in Florida as of June 2026, with employment types broken down into 100% Full Time. Highlights an 36% In-person, and 64% Remote job distribution.

Telecommunications Manager

Greenberg Traurig LLP

On-site, Remote

Full-time

Posted 18 days ago

Greenberg Traurig rating

9.4

Company rating: 9.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

3rd of 34 rated law firms

Job description

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as a Telecommunications Manager located in various offices.
We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.
This role can be based in various offices, on a remote basis. This role reports to the Director of Network Systems.
Position Summary
The Telecommunications Manager oversees all telecommunications services and systems for the firm, including management of the current Avaya telephony platform and strategic planning for future technology adoption. This role leads a telecom team, manages vendor relationships, ensures billing compliance, and develops a multi-year roadmap to guide the firm through technology transitions-with emphasis on security, compliance, and business continuity.
Key Responsibilities
Strategic Planning & Technology Leadership
  • Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies (cloud PBX, UCaaS) for future growth
  • Develops and executes transition plans from legacy systems to modern platforms with minimal disruption to operations
  • Creates a multi-year telecommunications roadmap aligned with firm objectives
  • Leads assessment and selection of telephony solutions that support secure communications, remote work, and hybrid arrangements

Operations & Implementation
  • Oversees provisioning, installation, and maintenance of all telecommunications hardware, software, and services
  • Coordinates service installations with carriers, ensuring target dates and quality standards are met
  • Processes all moves, adds, changes, and disconnects for voice and data circuits
  • Integrates telephony systems with legal practice management software and collaboration platforms (Microsoft Teams, Zoom)

Vendor & Budget Management
  • Manages all telecom vendor relationships and contracts
  • Reviews, analyzes, and audits telecommunications invoices for accuracy and compliance
  • Researches and resolves billing disputes; escalates unresolved issues as needed
  • Develops and manages telecommunications budgets
  • Negotiates contracts and identifies cost-saving opportunities

Team Leadership
  • Directs and develops the telecommunications team to meet performance and availability commitments
  • Ensures staff training, motivation, and professional development
  • Fosters a customer-service orientation across all telecom support functions

Compliance & Business Continuity
  • Maintains up-to-date documentation of all systems, user guides, and training materials
  • Participates in disaster recovery and business continuity planning and testing
  • Ensures compliance with legal industry standards (HIPAA, GDPR, ABA guidelines) as they relate to telecommunications

Qualifications
Skills & Competencies
  • Excellent verbal and written communication skills
  • Superb customer service skills including the ability to understand both internal and external client needs and expectations and provide excellent service to meet or exceed client expectations
  • Excellent organizational and interpersonal skills
  • Strong project management skills including prior experience managing IT projects
  • Excellent attention to detail and problem-solving skills
  • Strong analytical and troubleshooting skills
  • Effectively plans, organizes and manages resources to successfully complete specific objectives for self and/or others
  • Requires critical thinking and decision-making skills such as the ability to successfully assess options and implications in order to identify value added solutions
  • Clearly defines job expectations for individuals and teams, coaches for success, provides training and effectively evaluates performance
  • Ability to accurately follow documented procedures and a strong aptitude for learning new technologies as they are incorporated into the computing environment
  • Demonstrated ability to lead migrations from legacy telephony systems to cloud or hybrid platforms
  • Strong understanding of secure telephony solutions, encryption, and privacy controls

Education & Prior Experience
  • Bachelor's degree preferred
  • 8+ years managing enterprise telephony systems, preferably in a law firm or professional services environment
  • Expert-level knowledge of the Avaya telephony platform required
  • Extensive experience with additional telephony platforms, including cloud-based and UCaaS solutions (e.g., Microsoft Teams, Zoom, SIP, RingCentral, Cisco)
  • Proven track record of successful technology adoption and change management
  • Experience with vendor management, contract negotiation, and telecommunications budgeting
  • Avaya certifications (ACIS, ACSS, or equivalent), Microsoft Teams Voice/Telephony certifications, UCaaS or cloud telephony certifications preferred

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

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