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Remote Telecom Billing System Jobs in Virginia (NOW HIRING)

Sentara Healthcare

Vendor Analyst - Remote

Norfolk, VA · On-site +1

... systems and analytical principles to monitor, analyze, and communicate information in support of ... Must have claims, insurance and insurance billing experience * Must have experience working with ...

Maximus

Senior Telecommunications Engineer

VA · On-site +1

... in complex, multi-system telecom environments. - Ability to support concurrent incidents and ... remote Minimum Requirements TCS166, T4, Band 7 #TSTECH EEO Statement Maximus is an equal ...

Maximus

Senior Telecommunications Engineer

VA · On-site +1

... in complex, multi-system telecom environments. - Ability to support concurrent incidents and ... remote Minimum Requirements TCS166, T4, Band 7 #TSTECH EEO Statement Maximus is an equal ...

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Remote Telecom Billing System information

What are some common challenges faced by professionals working in remote telecom billing system roles, and how can they be addressed?

Professionals working in remote telecom billing system roles often encounter challenges such as managing complex billing data, ensuring accuracy in customer invoicing, and resolving discrepancies across different systems. Communication and coordination with cross-functional teams—such as IT, customer service, and finance—can also be more challenging in a remote setting. To address these issues, it’s important to leverage collaborative tools, participate in regular virtual meetings, and maintain clear documentation. Developing a deep understanding of both the billing software and telecom industry standards can further help in troubleshooting and process optimization.

What is a remote telecom billing system?

A Remote Telecom Billing System is a software platform that enables telecommunications companies to manage and process billing operations from a remote location. It automates the collection, rating, and invoicing of usage data such as calls, texts, and data services for customers. These systems are designed to handle complex billing scenarios, support multiple payment methods, and provide detailed reporting. Using a remote system allows staff to access billing functions securely from anywhere, improving efficiency and flexibility.

What is the difference between Remote Telecom Billing System vs Telecom Billing Specialist?

AspectRemote Telecom Billing SystemTelecom Billing Specialist
CredentialsKnowledge of billing software, telecom industry certificationsRelevant certifications, such as telecom billing or customer service training
Work EnvironmentRemote, software-focused, technicalOffice or remote, customer service and billing processing
Industry UsageUsed by companies to manage billing processesPerformed by professionals to handle billing inquiries and issues

The Remote Telecom Billing System involves managing billing software and processes remotely, focusing on technical system operations. In contrast, a Telecom Billing Specialist directly interacts with customers and handles billing inquiries. Both roles require industry knowledge, but the system role emphasizes software proficiency, while the specialist role emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote telecom billing system specialist?

To excel as a Remote Telecom Billing System Specialist, you need expertise in telecom billing processes, data analysis, and a solid understanding of telecommunications industry standards, often supported by a degree in IT, finance, or a related field. Familiarity with billing software like Oracle BRM, Amdocs, or SAP, as well as proficiency in SQL and data management tools, is typically required. Strong problem-solving, attention to detail, and effective communication skills help you resolve discrepancies and coordinate with cross-functional teams. These skills are essential for ensuring accurate billing, customer satisfaction, and compliance with regulatory requirements in a remote environment.
What are popular job titles related to Remote Telecom Billing System jobs in Virginia? For Remote Telecom Billing System jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Telecom Billing System jobs in Virginia look for? The top searched job categories for Remote Telecom Billing System jobs in Virginia are:
What cities in Virginia are hiring for Remote Telecom Billing System jobs? Cities in Virginia with the most Remote Telecom Billing System job openings:
Remote Telecom Billing System jobs near you

Remote Call Center Representative

MCI Military Recruitment

Norfolk, VA • Remote

$14/hr

Full-time

Re-posted 28 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers