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Remote Technology Support Jobs (NOW HIRING)

Attain Finance

IT Support Analyst

$20.50 - $24/hr

As an IT Support Analyst, you will be the first point of contact for end-users seeking technical assistance in a remote work environment. You will provide front-line support, troubleshoot issues, and ...

Addison Group

IT Site Support

Midland, TX · Remote

$65K - $85K/yr

Provide onsite and remote IT support to employees * Troubleshoot Windows, Microsoft 365, desktop applications, and common end-user issues * Respond to and resolve IT support tickets * Set up and ...

GEO Academies

IT Support Specialist

Indianapolis, IN · Remote

$29 - $37/hr

This is a remote position. Position Overview GEO Academies is seeking an IT Support Specialist to provide reliable technical assistance to employees and support the organization's day-to-day ...

CW IT SUPPORT INC

Tier 1 Support Technician

Wilmington, NC · On-site +1

$35K - $40K/yr

We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials. Job Duties: * Work primarily in a remote support role ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Follow security and compliance policies in a remote environment. Required Qualifications Proven Service Desk or IT Support experience. Strong background in phone-based technical support. Experience ...

Interlaced

IT Support Technician III - Remote

$22 - $30.25/hr

We specialize in designing, implementing, and supporting cutting edge technology infrastructure ... This is a full time position working from home to assist end users through remote sessions, via ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day ... You'll be the go-to person for end-user technical issues across a distributed, remote-first team ...

Pivotal Health

IT Support Specialist

Brooklyn, NY · Remote

$110K - $130K/yr

Deliver in-office, hands-on IT support and remote support for distributed employees * Manage incidents through full lifecycle: triage, troubleshooting, resolution, and documentation Networking ...

Mondo

IT Support Analyst

Dallas, TX · Remote

Provide onsite IT support for Dallas-based employees and remote support for users across other office locations as needed * Troubleshoot hardware, software, and connectivity issues across Windows and ...

InterSources Inc

IT Support Engineer

... to join their remote team. The ideal candidate will have strong communication skills and a ... Qualifications : Required : • 2-5 years of experience in a technical / IT support role. • ...

Keeper Security

IT Support Specialist

... remote connections and endpoints with role-based enforcement policies, least privilege and just-in ... About the Job This role will provide front-line IT support to Keeper employees across hardware ...

CWPS

Corporate IT Support Technician

$22 - $30.25/hr

Position Summary The IT Support Technician provides frontline and escalated technical support to ... Respond to user-reported issues via phone, email, and remote support tools while following ...

My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.** Our Client is seeking a Senior IT Support Specialist to ...

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Remote Technology Support information

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$27K

$43.5K

$66K

How much do remote technology support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote technology support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a remote technology support specialist?

A Remote Technology Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They handle a variety of issues, such as software installation, network connectivity problems, hardware malfunctions, and user account management, all through online communication tools like chat, email, or remote desktop applications. Their goal is to resolve technical problems quickly and efficiently without being physically present at the user's location. This role is essential in helping businesses maintain smooth operations and support users regardless of geographical location.

What are the key skills and qualifications needed to thrive as a remote technology support specialist?

To thrive as a Remote Technology Support specialist, you need strong troubleshooting skills, technical knowledge of computer systems, networks, and software, typically supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, and communication platforms is essential. Excellent problem-solving ability, patience, and clear communication set top performers apart in this field. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth remote operations for clients or employees.

What are some common challenges faced in a remote technology support role, and how can they be effectively managed?

Working in remote technology support often involves troubleshooting issues without direct physical access to devices, which can make problem-solving more complex. Clear communication is essential, as you'll need to guide users through technical steps over chat, phone, or video calls. Staying organized and patient helps in managing multiple support tickets and prioritizing urgent requests. Leveraging remote access tools and comprehensive documentation can streamline your workflow and improve efficiency. Regular collaboration with teammates through virtual meetings ensures everyone stays aligned and can share solutions to recurring challenges.

What cities are hiring for Remote Technology Support jobs?

Cities with the most Remote Technology Support job openings:

What states have the most Remote Technology Support jobs?

States with the most job openings for Remote Technology Support jobs include:

What are popular job titles related to Remote Technology Support jobs?

For Remote Technology Support jobs, the most frequently searched job titles are:

Infographic showing various Remote Technology Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

IT Support Analyst

Remote

Attain Finance
See more jobs at Attain Financeexternal

$20.50 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Overview
Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.
Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect® and Heights Finance. Each brand is constantly evolving to better serve our customers.
Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!
As an IT Support Analyst, you will be the first point of contact for end-users seeking technical assistance in a remote work environment. You will provide front-line support, troubleshoot issues, and ensure a high level of customer satisfaction. Your role is crucial in resolving technical problems, escalating complex issues to Tier 2 or higher support levels, and maintaining the smooth operation of IT services from a remote setting
Responsibilities
As an IT Support Analyst, you will be the first point of contact for end-users seeking technical assistance in a remote work environment. You will provide front-line support, troubleshoot issues, and ensure a high level of customer satisfaction. Your role is crucial in resolving technical problems, escalating complex issues to Tier 2 or higher support levels, and maintaining the smooth operation of IT services from a remote setting.
Key Responsibilities:
  • Respond promptly to user inquiries via phone, email, or ticketing system. Provide technical support and guidance to end-users in a professional and courteous manner.
  • Troubleshoot and resolve basic hardware, software, and network issues remotely. Perform initial diagnostics and attempt to resolve issues within defined SLAs (Service Level Agreements).
  • Log, categorize, and prioritize support tickets using the company's ticketing system. Track and update the status of issues, ensuring timely resolution and clear communication with end-users.
  • Assist with the setup, configuration, and troubleshooting of IT equipment remotely, including computers, printers, and peripherals. Provide support for common applications and operating systems.
  • Provide support for Office 365 applications, including email setup, configuration, and troubleshooting.
  • Familiarity with AWS and Azure is a plus. Assist with basic troubleshooting and user support related to these platforms.
  • Provide support and troubleshooting for Windows 10/11/MacOS, including system configurations, updates, and common issues.
  • Identify and escalate unresolved or complex issues to Tier 2 or higher support levels. Ensure proper handoff and documentation of escalated cases.
  • Maintain accurate and detailed records of support activities, solutions, and procedures. Contribute to the development and maintenance of knowledge base articles and technical documentation.
  • Adhere to company policies, procedures, and IT security protocols. Ensure compliance with regulatory requirements and industry best practices

Qualifications
Education & Experience:
  • Associate's degree in Information Technology, or a related field, or equivalent work experience.
  • 1-2 years of experience in IT support or a related customer service role.

Technical Skills:
  • Proficiency with common operating systems, such as Windows 10/11/MacOS and office applications (Microsoft Office 365)
  • Basic understanding of networking concepts (IP addresses, DNS, etc.) and hardware components.
  • Familiarity with ticketing systems and remote support tools is a plus.
  • Good understanding of Active Directory and/or Azure Active Directory, and experience performing basic functions such as password resets and security group changes.
  • Familiarity with AWS and AppStream is a plus.

Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively both independently and as part of a remote team.
  • Strong organizational skills with the ability to manage multiple priorities.

Certifications (Preferred):
  • CompTIA A+ or equivalent certification.
  • ITIL Foundation certification is a plus.

Additional Information:
  • Work Environment: This position is fully remote. Candidates must have a reliable internet connection and a suitable home office setup to perform their duties effectively
  • Schedule: Monday through Friday, 7:00 AM to 4:00 PM Central Time
    • On-Call Requirement: Participation in a rotating on-call schedule shared among team members.

Base Hourly Rate: $20.50 - $24.00 USD
The base hourly range represents the low and high end of the anticipated hourly range for this position. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are also eligible for the following benefits: Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.
This employer participates in E-Verify for US-based hires.
#AttainFinance #AttainRP
#Hybrid
EEO Statement
Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.

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