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Remote Technical Support Jobs in Detroit, MI (NOW HIRING)

Artech Information System LLC

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability ... Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to ...

Fidus Systems

Hardware Designer

Detroit, MI · On-site +1

Provide pre-project technical support to the business and sales teams on project scope, schedule ... Fully remote role and requires around 15% travel, including domestic and international. Benefits ...

Barton Malow

Electrical Estimator

Southfield, MI · On-site +1

This position can be remote and will support projects company wide. This individual can be an ... Provide technical support for resolution and tracking of project issues. REQUIRED KNOWLEDGE ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Detroit, MI

Remote Technical Support information

See Detroit, MI salary details

$14

$25

$44

How much do remote technical support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote technical support in Detroit, MI is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What are the most commonly searched types of Technical Support jobs in Detroit, MI?

The most popular types of Technical Support jobs in Detroit, MI are:

What are popular job titles related to Remote Technical Support jobs in Detroit, MI?

For Remote Technical Support jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Detroit, MI look for?

The top searched job categories for Remote Technical Support jobs in Detroit, MI are:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,635 per year, or $25.8 per hour.

Fluid Power Outside Sales - Detroit/Sterling Heights, MI

Anonymous Employer

Detroit, MI • Remote

$48.08 - $52.88/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Fluid Power Outside Sales - Detroit/Sterling Heights, MI

**Territory:

** Detroit/Sterling Heights MI

**Location: **Remote

Salary: $100,000 – $110,000 (base pay) + Commission

Our client is looking to fill a position for Fluid Power Outside Sales - Detroit/Sterling Heights, MI. Join a top value-added industrial fluid power company, delivering a wide range of products and solutions across Fluid Power; as well as, offering Industrial Service and Repair. Competitive compensation and benefits plan offered.

**RESPONSIBILITIES

:**

  • Collaborate with company management to implement a strategic sales strategy that strengthens the prospect pipeline, maintains current client relationships, and generates new revenue opportunities.
  • Oversee the entire sales process from prospect qualification and cold calling to delivering persuasive presentations and closing business.
  • Apply your expertise in mobile and/ or industrial hydraulics and product applications to provide customized solutions that align with customers’ equipment requirements and operational goals.
  • Partner with customer service and technical support teams to achieve and surpass established sales objectives.
  • Use tools such as Microsoft Outlook, Excel, and CRM platforms to efficiently organize schedules, manage territories, and nurture client relationships.

**QUALIFICATIONS:

**

  • Associate or Bachelor’s degree in a technical field (engineering or fluid power preferred), or comparable hands-on experience
  • Fluid Power certification is advantageous, but not required
  • Minimum of two years’ experience in industrial or technical outside sales
  • Experience with mobile and/ or industrial hydraulic equipment is preferred, but not required
  • Background in value-added industrial sales is desirable, but not required
  • Experience with hydraulic system applications and troubleshooting is a plus
  • Demonstrated ability to develop and sustain strong customer relationships
  • Excellent written and verbal communication skills
  • Strong computer proficiency
  • Must possess a valid driver’s license
  • Willingness to travel overnight when required
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