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Help Tech Chat Support Jobs in Detroit, MI (NOW HIRING)

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26.50/hr

The L1 Help Desk Agent serves as the first point of contact for end users seeking technical ... technical support requests via phone, email, chat, and ticketing portal. * Log, categorize ...

TEKsystems

Help Desk Support

Southfield, MI · On-site

$27 - $29/hr

... support to customers via multiple communication channels in a customer contact center environment ... Provides solutions to a wide variety of technology related problems, issues, and questions or ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the ... Duration: 4 Months Provide exemplary client support and technical issue resolution via phone and ...

FastTek

IT Operations Support Specialist

Dearborn, MI

IT Operations Support Specialist #1058376 Position Description: The Power Platform & Copilot Studio ... help desk support for Power Platform and Copilot Studio-related issues via ticketing email, chat ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix ... As an IT HELP DESK you will be responsible for providing technical support and troubleshooting ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some support is remote, onsite visits are essential when hands-on troubleshooting is required.

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Detroit, MI

Help Tech Chat Support information

See Detroit, MI salary details

$26.7K

$43K

$65.3K

How much do help tech chat support jobs pay per year?

As of Jul 30, 2026, the average yearly pay for help tech chat support in Detroit, MI is $43,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $46,500.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Detroit, MI? For Help Tech Chat Support jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Detroit, MI look for? The top searched job categories for Help Tech Chat Support jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Help Tech Chat Support jobs? Cities near Detroit, MI with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

Technology Support Specialist

JP Morgan Chase

Belleville, MI

Full-time

Medical, Retirement

Posted 6 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 492 frontline employees who took The Breakroom Quiz

70th of 170 rated banks

Job description

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist in Corporate Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.

Job responsibilities

  • Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
  • Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
  • Applies  emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
  • Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Required qualifications, capabilities, and skills

  • Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
  • Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
  • Baseline knowledge of typical technology operational issues
  • Ability to balance tasks while documenting outcomes
  • Flexibility to work varying days, including every other weekend, shift hours are 11:45pm to 12:15pm.

Preferred qualifications, capabilities, and skills

  • Familiarity with troubleshooting techniques for hardware, software, and technology systems
  • Capability to document issues, procedures, and root cause analysis


 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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