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Help Tech Chat Support Jobs in Detroit, MI (NOW HIRING)

BAE Networks

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IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

Supporting new client onboarding and infrastructure deployment projects remotely WHAT WE'RE LOOKING FOR * 1+ years of hands-on IT support or help desk experience * Solid understanding of TCP/IP, DNS ...

BAE Networks

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IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

Supporting new client onboarding and infrastructure deployment projects remotely WHAT WE'RE LOOKING FOR * 1+ years of hands-on IT support or help desk experience * Solid understanding of TCP/IP, DNS ...

Oakland University

IT Support Specialist

Rochester, MI · On-site

$25/hr

Posting Details Posting Details Position Title IT Support Specialist Department 0570 - UTS Help Desk and Desktop Services Position Number X10570 Requisition No. TC06453 Salary Range/Pay Rate $25 per ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ... help customers with software or hardware - you are comfortable and proficient with technology.

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ... help customers with software or hardware - you are comfortable and proficient with technology.

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ... help customers with software or hardware - you are comfortable and proficient with technology.

Crisp Recruit

Director of Technology

Troy, MI

Please do not reach out through our website's contact information (telephone, email, or web chat ... Support a team dedicated to helping individuals and families through some of life's most ...

Connection

IT Specialist/Desktop Support

Detroit, MI

$39/hr

IT Support Specialist Senior Services / Nonprofit Healthcare Industry Detroit, MI (100% Onsite ... You'll provide day-to-day technical support for approximately 150 users , helping maintain business ...

Connection

IT Specialist/Desktop Support

Detroit, MI · On-site

$39/hr

Overview IT Support Specialist Senior Services / Nonprofit Healthcare Industry Detroit, MI (100 ... You'll provide day-to-day technical support for approximately 150 users , helping maintain business ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Connection

IT Specialist/Desktop Support

Detroit, MI

$39/hr

This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end ... You'll provide day-to-day technical support for approximately 150 users , helping maintain business ...

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Showing results 41-60

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Detroit, MI

Help Tech Chat Support information

See Detroit, MI salary details

$26.7K

$43K

$65.3K

How much do help tech chat support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for help tech chat support in Detroit, MI is $43,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $46,500.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Detroit, MI? For Help Tech Chat Support jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Detroit, MI look for? The top searched job categories for Help Tech Chat Support jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Help Tech Chat Support jobs? Cities near Detroit, MI with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

IT Support Engineer

BAE Networks

Troy, MI • On-site

$40K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

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Job description

IT Support Engineer


In-Office Position (Troy, MI) — Providing Remote Support to Our Clients

This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting clients remotely via phone, ticketing, and remote access tools.


ABOUT BAE NETWORKS

BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology infrastructure. Our team is collaborative by nature; we rely on each other, communicate openly, and take shared ownership of the work we deliver to our clients.


THE ROLE

As an IT Support Engineer, you'll be the voice our clients hear when something needs fixing. Working from our Troy office, you'll provide remote support resolving tickets, troubleshooting issues over the phone and through remote access tools, and keeping client environments running smoothly. The technical work matters, but the client experience is shaped by the way you communicate, keep clients informed, and build confidence in BAE Networks as their trusted partner. This is a role for someone who takes pride in both the quality of their technical work and the quality of their client relationships.


WHAT YOU'LL BE DOING

  • Providing remote troubleshooting and support for end-user computers and workstations, including software issues, account configuration, and general user support
  • Remotely supporting and maintaining routers, switches, firewalls, and wireless access points at client sites
  • Troubleshooting LAN/WAN connectivity and network performance issues through to resolution
  • Supporting Windows Server, Active Directory, and Microsoft 365 environments
  • Communicating clearly with clients throughout every interaction while setting expectations, explaining work performed, and following up as needed
  • Responding to and resolving service tickets and remote support requests within defined SLA windows
  • Documenting configurations, time, and work outcomes thoroughly in our ticketing system
  • Collaborating with the internal team to escalate and resolve complex issues
  • Supporting new client onboarding and infrastructure deployment projects remotely


WHAT WE'RE LOOKING FOR

  • 1+ years of hands-on IT support or help desk experience
  • Solid understanding of TCP/IP, DNS, DHCP
  • Experience with Fortinet and Unifi products is a plus (firewall, switch, APs) — equivalent experience with other platforms is welcome
  • Proficiency with Windows Server and Microsoft 365 environments
  • Experience with IP-based phone systems is a plus
  • Strong client-facing communication skills — you can explain technical issues clearly to non-technical people and leave clients feeling taken care of
  • Comfortable working independently while staying closely connected to the team
  • Ability to work full-time from our Troy, Michigan office


NICE TO HAVE

  • Experience in a managed service provider (MSP) environment
  • Familiarity with ConnectWise or similar PSA/ticketing platforms


WHAT WE OFFER

  • Competitive salary based on your experience
  • Medical, Dental, and Vision insurance
  • 401(k)
  • Paid Time Off and paid holidays
  • Employer-provided tools and equipment
  • A collaborative team that supports each other and takes the work seriously