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Help Tech Chat Support Jobs in Lansing, MI (NOW HIRING)

TEKsystems

IT Desktop Support Technician

Lansing, MI · On-site

$20/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems ... Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ...

TEKsystems

IT Desktop Support Technician

Lansing, MI · On-site

$20/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems ... Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ...

US IT Solutions Inc

echnical Support

Lansing, MI

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ...

Adna Technologies

Level II Helpdesk Technician

Lansing, MI · On-site

$20.25 - $27.25/hr

... , telecommunications services, connectivity, and consulting for the mid-Michigan area and beyond--basically, we help businesses stay connected in every possible sense. So, What does a Level 2 Support ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Lansing, MI

Help Tech Chat Support information

See Lansing, MI salary details

$27.4K

$44.1K

$66.9K

How much do help tech chat support jobs pay per year?

As of Jul 30, 2026, the average yearly pay for help tech chat support in Lansing, MI is $44,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $47,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Lansing, MI? For Help Tech Chat Support jobs in Lansing, MI, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Lansing, MI look for? The top searched job categories for Help Tech Chat Support jobs in Lansing, MI are:
What cities near Lansing, MI are hiring for Help Tech Chat Support jobs? Cities near Lansing, MI with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Lansing, MI as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $44,101 per year, or $21.2 per hour.

Help Desk Manager - Technology Services

Eaton County, MI

Charlotte, MI • On-site

$70K - $92K/yr

Full-time

Posted 6 days ago

Job description

Salary : $70,886.00 - $92,144.00 Annually
Location : 911 Courthouse Drive, Charlotte, MI
Job Type: Full Time
Job Number: 07.2026
Department: Technology Services
Opening Date: 07/25/2026
Closing Date: 8/1/2026 5:30 PM Eastern
General Summary
The Help Desk Manager is responsible for overseeing the daily operations of the County's IT Help Desk and end-user support services. This position ensures timely resolution of technical issues for county staff, public safety partners, and external supported agencies. The Help Desk Manager leads a team of IT support technicians, establishes service standards, manages the ticketing system, and works closely with infrastructure, applications, and cybersecurity teams to deliver reliable technology services across the organization.
This role focuses on improving the end-user experience, maintaining service level expectations, and ensuring that technology issues impacting county operations are resolved efficiently.
Starting pay is dependent on an applicant's relevant experience
Essential Functions
Help Desk Operations
  1. Manage daily operations of the IT Help Desk and end-user support services.
  2. Oversee intake, prioritization, assignment, and resolution of service requests and incidents.
  3. Maintain and optimize the IT service management (ITSM) ticketing system.
  4. Develop and enforce Service Level Agreements (SLAs) and service standards.
  5. Monitor ticket queues to ensure timely response and resolution.

Supervision
  1. Supervise and mentor Help Desk Technicians and support staff.
  2. Conduct employee training, performance evaluations, and scheduling.
  3. Provide escalation support for complex technical issues.
  4. Ensure adequate staffing and on-call coverage when required.

Customer Support and Service Delivery
  1. Serve as the primary escalation point for unresolved support issues.
  2. Ensure consistent and professional customer service across all IT support interactions.
  3. Work with departments to identify recurring technical issues and implement solutions.
  4. Maintain strong communication with county departments and public safety partners.

Technology Support Management
  1. Oversee support for desktop computers, laptops, mobile devices, printers, and peripheral equipment.
  2. Coordinate workstation deployment, software installations, and technology refresh cycles.
  3. Maintain support procedures for Microsoft 365, line-of-business applications, and endpoint systems.
  4. Assist with asset inventory and lifecycle management.

Process Improvement
  1. Develop and maintain Help Desk policies, procedures, and documentation.
  2. Analyze ticket trends and system performance to identify areas for improvement.
  3. Implement automation, self-service tools, and knowledge base solutions.
  4. Recommend service improvements and technology upgrades.

Coordination with IT Teams
  1. Collaborate with cybersecurity, network, systems, GIS, and application teams on incident response and system support.
  2. Assist with major incident management and outage communications.
  3. Support IT projects involving workstation deployments, upgrades, and new technology rollouts.

Reporting and Metrics
  1. Track and report key performance metrics including ticket volume, response times, and resolution rates.
  2. Provide regular reports to IT leadership on service performance.
  3. Monitor customer satisfaction and quality support.

This may not be inclusive of the total scope of job functions to be performed. Subject to other duties as assigned.
Minimum Qualifications
Minimum Qualifications
  • Bachelor's degree in information technology, computer science, information systems, or related field.
  • Relevant experience may be substituted for education.
  • 5+ years of IT support or help desk experience.
  • 2+ years of supervisory or team lead experience preferred.
  • Experience supporting enterprise or government IT environments preferred.
  • Must possess and maintain a valid Michigan driver's license.

Preferred Certifications
  • ITIL Foundation
  • CompTIA A+
  • CompTIA Network+
  • Microsoft certifications or equivalent technical certifications

Knowledge, Skills, and Abilities
  • Strong understanding of IT service management (ITSM) practices.
  • Knowledge of Windows operating systems, Microsoft 365, endpoint management, and enterprise desktop environments.
  • Ability to manage and prioritize multiple support requests in a fast-paced environment.
  • Strong leadership, mentoring, and team management skills.
  • Excellent communication and customer service abilities.
  • Ability to analyze technical issues and coordinate resolutions across IT teams.
  • Experience with ticketing systems, remote support tools, and knowledge management systems.

Physical Requirements/Working Conditions
Working Conditions
  • Primarily office environment with occasional travel between county facilities.
  • Ability to lift and move computer equipment up to 50 pounds.
  • Occasional after-hours work may be required for system maintenance or emergency support.

Selection Process: An interview; as part of the hiring process, all offers of employment are conditional upon the completion of successful background screening.
This position is benefited and is subject to the Personnel Policy.
Eaton County offers a variety of benefits that will support our employees both during their career and after. View the for more information.
The current group contract can be viewed

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