ZipRecruiter

Log In

2

Remote Technical Support Jobs in Dallas, GA (NOW HIRING)

Sidram Technologies

MDM Architect

Atlanta, GA · Remote

$82K - $83K/yr

Remote Visa: H1B, H4, USC, GC(1990 or Below) (formerly AirWatch) and Microsoft Intune platforms ... Provide advanced technical support for escalated issues related to AirWatch and mobile devices.

DoiT

Senior Technical Content Writer

Atlanta, GA · Remote

This remote role is ideally based in the United States, with overlap with US business hours (ET-PT ... support collaboration with internal stakeholders and occasional external experts. Candidates ...

previous page

Showing results 41-60

All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Dallas, GA

Remote Technical Support information

See Dallas, GA salary details

$13

$23

$40

How much do remote technical support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote technical support in Dallas, GA is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.62 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What are the most commonly searched types of Technical Support jobs in Dallas, GA?

The most popular types of Technical Support jobs in Dallas, GA are:

What are popular job titles related to Remote Technical Support jobs in Dallas, GA?

For Remote Technical Support jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Dallas, GA look for?

The top searched job categories for Remote Technical Support jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Remote Technical Support jobs?

Cities near Dallas, GA with the most Remote Technical Support job openings:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Dallas, GA as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Nights. Highlights an 100% Remote job distribution, with an average salary of $48,947 per year, or $23.5 per hour.

MDM Architect

Sidram Technologies

Atlanta, GA • Remote

$82K - $83K/yr

Contractor

Re-posted 12 days ago

Job description

Job Title: MDM Architect

Location: Remote

Visa: H1B, H4, USC, GC(1990 or Below)

Job Description:

 (formerly AirWatch) and Microsoft Intune platforms. 

Roles and responsibilities

·        MDM Architect job description requires designing, implementing, and managing mobile device management (MDM) solutions using the leading MDM providers like VMware Workspace ONE UEM (formerly AirWatch) and Microsoft Intune platforms.

·        Key responsibilities for this role include gathering requirements, architecting the solution, configuring policies and profiles, integrating with existing systems like Exchange and Active Directory, and providing technical support. Key skills include a deep understanding of the AirWatch platform, its components (e.g., console, mobile access gateway, secure email gateway), and a strong grasp of endpoint management and security best practices

·        Design and architecture: Design the overall AirWatch solution based on business and security requirements. This includes creating a detailed plan, mapping user workflows, and designing how the system will integrate with other infrastructure components like email servers, directory services, and authentication systems.

·        Good to have experience in design and architecture experience on Intune MDM.

·        Implementation and configuration: Install and configure the AirWatch platform, including servers and the console. Create and manage policies, compliance rules, smart groups, and profiles for various device types (iOS, Android, Windows).

·        Integration: Ensure seamless integration with existing IT infrastructure, such as Exchange, Active Directory, and other network and security systems.

·        Security and compliance: Implement and enforce security policies, such as those for secure content management and per-app VPNs. Ensure the solution meets industry best practices and regulatory compliance.

·        Troubleshooting and support: Provide advanced technical support for escalated issues related to AirWatch and mobile devices. This includes troubleshooting issues with agents, applications, email, and device configurations.

·        Documentation: Create and maintain comprehensive technical documentation, including high-level and low-level design documents, configuration guides, and troubleshooting procedures.

rojer@sidramtech.com

470-523-9688