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Remote Technical Support Jobs in Dallas, GA (NOW HIRING)

YO AI Labs

AI Consulting Expert - Remote

Atlanta, GA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Technical & Report Writing * Business Communication * Content Review & Editing * Data ...

Multi Family

IT Support Specialist

Atlanta, GA · Remote

$35/hr

Job Brief We are seeking a reliable and technically skilled IT Support Specialist to provide day-to-day technical assistance to employees and help maintain the organization's IT systems. The ...

Danaher

Support Scientist I - AKTA

Atlanta, GA · On-site +1

$70K - $85K/yr

The Support Scientist I for Cytiva is responsible for providing superior scientific support to ... be a remote role. What you will do: * Provide pre- and post-sale technical assistance ...

Danaher

Technical Sales Specialist

Atlanta, GA · On-site +1

$90K - $110K/yr

The Senior Technical Sales Specialist plays a critical role in supporting the sales team and ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Switch

Technical Program Manager II

Lithia Springs, GA · On-site +1

$118K - $154K/yr

Technical Program Manager II As a Technical Program Manager II, you will lead the end-to-end ... remote, we offer the technology and support to keep teams connected and productive. * Career ...

Booz Allen Hamilton, Inc.

Technical Writer

Atlanta, GA · On-site +1

$55K - $126K/yr

Remote Work: Hybrid Job Number: R0248782 Location: Atlanta,GA,US Share job via: Share Technical ... support the client's data modernization goals. As a technical writer on our team, you will be ...

The AES Group

Technical Architect

Atlanta, GA · Remote

$67.75 - $82/hr

Remote Let's create our future together at The AES Group! About The AES Group: The AES Group is a ... Design a target-state architecture that supports growth from 380+ users to 580+ users and beyond.

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Dallas, GA

Remote Technical Support information

See Dallas, GA salary details

$13

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$40

How much do remote technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote technical support in Dallas, GA is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.62 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What are the most commonly searched types of Technical Support jobs in Dallas, GA?

The most popular types of Technical Support jobs in Dallas, GA are:

What are popular job titles related to Remote Technical Support jobs in Dallas, GA?

For Remote Technical Support jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Dallas, GA look for?

The top searched job categories for Remote Technical Support jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Remote Technical Support jobs?

Cities near Dallas, GA with the most Remote Technical Support job openings:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Dallas, GA as of September 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Nights. Highlights an 100% Remote job distribution, with an average salary of $48,947 per year, or $23.5 per hour.

Controls Application Engineer, Data Center

Smyrna, GA • On-site, Remote

Mantis Innovation
Facilities Support Services • 51 - 200 employees
Learn more about Mantis Innovationexternal

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About Mantis

We help organizations improve how their buildings perform by bringing together energy, facility operations, and sustainability into one connected approach. At Mantis, our teams work across the full lifecycle of a facility—from planning and design to field execution and long-term asset management—across commercial and industrial portfolios, data centers, and complex mechanical systems.

Our work spans four core areas: Building Controls, Energy Efficiency, Energy Advisory, and Facility Management—covering HVAC/mechanical optimization, BMS/BAS and EPMS controls, lighting system upgrades, energy brokerage, roofing and building envelope assessments, construction management, and more.

Whether you’re in sales, engineering, construction/project management, field operations, corporate, or technology, you’ll play a role in delivering these solutions and helping clients improve facility performance.


Summary
 
As a Controls Application Engineer, you will be responsible for developing BMS/SCADA applications at both a supervisory and controller level. You will help refine engineering standards and provide remote support to project and field teams. You will also be involved in providing support across multiple engineering functions within the Controls Engineering group. You should be familiar with both DDC and PLC programming, BACnet & Modbus integrations, and have experience with building graphical front-end client interfaces.
Controls Application Engineering
  • This position will report to the Controls Engineering Manager.
  • Develop BMS applications across multiple platforms: e.g., Niagara, Ignition, Wonderware, Distech, PLC's.
  • Support the development and enforcement of engineering standards for programming, graphics, alarming, tagging, history management, and database creation. 
  • Provide remote technical support to Project Managers and Field Engineers during project execution. 
Qualifications
  • 10+ years of experience in the engineering field, preferably in Building Automation or Controls Engineering. 
  • 5+ years of BMS/SCADA application development experience, with mission critical experience preferred. 
  • Strong knowledge of DDC control theory & HVAC applications and the ability to apply these principles to real-world scenarios. 
  • Basic networking knowledge; addressing & subnetting, IP + serial device configurations.
  • Comfortable working with industry standard protocol integrations such as: BACnet, Modbus, Ethernet/IP, SNMP, MQTT.
  • Basic networking knowledge, including manipulating PC settings to set up and commission devices on a network. 
  • Experience with servers, network equipment, and IoT practices, specifically for BMS applications. 
  • 2+ years of experience with Ignition platform (Ignition Core certification is preferred).
  • Familiarity with Distech field controllers and GFX programming, Ignition SCADA, Wonderware, and PLC systems.
  • Proficiency in Microsoft Office Suite.
Competencies
  • Must be able to work independently and in a team, handling multiple tasks across different projects. 
  • Strong troubleshooting skills, with the ability to identify problems and develop effective solutions. 
  • Knowledge of the construction contracting industry, especially in MEP fields, with experience in mission-critical environments a plus. 
  • Understanding of Mechanical and Electrical equipment in typical Mission Critical environments.

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
 
What else can we offer you?
We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!
 
Not sure you meet every single requirement?
Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis, we’re committed to building an inclusive and equitable team—so if this role excites you, we’d love to hear from you, even if your experience doesn’t match every single qualification.
 
Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.