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Remote Technical Support Jobs in Austin, TX (NOW HIRING)

... and remote technical support with approximately 15% travel YOU are the ideal Principal I&C Engineer candidate if you have: 7-10+ years of instrumentation and control experience with OEMs in gas ...

IT Support Specialist II

Austin, TX ยท Remote

$75K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide technical support for desktops, laptops, phones, printers, mobile devices, conferencing ... Install, configure, and deploy hardware, software, and peripherals for onsite and remote users.

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

P2 Application Support Engineer

Austin, TX ยท Remote

$40 - $50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Friday is remote in Austin, TX Our client seeks a P2 Application Support Engineer to join a second ... Provide second-level technical support for custom and third-party applications across web, API, and ...

Autonomous Vehicle Remote Operator

Austin, TX ยท On-site +1

$24 - $25/hr

Remote Assistance Onsite Operator Location: Austin, TX ( Onsite ) Pay: $24.00-$25.00 per hour Job ... If you have experience in dispatch, technical support, fleet operations, systems monitoring, or a ...

Technical Site Specialist

Austin, TX ยท On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Networking Support: Configure, connect, and troubleshoot Atlas Copco tools and software within the ... Technical Aptitude: Ability to read and comprehend schematics. Proficiency in MS Office, networking ...

Technical Customer Success Manager

Austin, TX ยท On-site +1

$75K - $95K/yr

  • PTO

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to ... support. You'll work closely with customers, internal engineering teams, and cross-functional ...

REMOTE (Work may be performed anywhere) We\'re looking for a Technical Customer Success Manager to ... support. You\'ll work closely with customers, internal engineering teams, and cross-functional ...

Technical Customer Success Manager

Austin, TX ยท On-site +1

$75K - $95K/yr

  • PTO

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to ... support. You'll work closely with customers, internal engineering teams, and cross-functional ...

AI Consulting Expert - Remote

Austin, TX ยท Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Technical & Report Writing * Business Communication * Content Review & Editing * Data ...

Technical Advisor

Austin, TX ยท Remote

$115K - $115K/yr

  • PTO

At Loxo, we believe that world-class software is only as good as the support behind it. We are ... Remote-First: 100% remote-based workforce. * Flexibility: Unlimited vacation and PTO. * Growth: A ...

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when ... This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must ...

Showing results 21-40

Remote Technical Support information

See Austin, TX salary details

$14

$25

$44

How much do remote technical support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote technical support in Austin, TX is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What are the most commonly searched types of Technical Support jobs in Austin, TX?

The most popular types of Technical Support jobs in Austin, TX are:

What are popular job titles related to Remote Technical Support jobs in Austin, TX?

For Remote Technical Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Austin, TX look for?

The top searched job categories for Remote Technical Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Technical Support jobs?

Cities near Austin, TX with the most Remote Technical Support job openings:

Infographic showing various Remote Technical Support job openings in Austin, TX as of August 2026, with employment types broken down into 83% Full Time, 5% Part Time, 8% Contract, and 4% Nights. Highlights an 100% Remote job distribution, with an average salary of $53,703 per year, or $25.8 per hour.

Principal I&C Engineer

RCS Staffing

Austin, TX โ€ข On-site, Remote

Full-time, Contractor

PTO

Posted 10 days ago


Job description

Job Description RCS Staffing has an immediate need for a Principal I&C Engineer in Austin, TX / Denver, CO / Muscatine, IA / Chicago, IL (or US-based). This is a full-time contract-to-hire Remote/Hybrid assignment with our client (with opportunity to extend on contract or convert to full-time). This position offers a competitive package including benefits, vacation and holidays.

Overview of YOUR role as a Principal I&C Engineer As a Principal I&C Engineer, you will provide technical leadership in the design and implementation of instrumentation and control systems for gas turbine and combustion turbine projects. You will serve as a primary client-facing technical consultant and project leader, guiding teams through design, commissioning, and startup phases. This role requires 7-10+ years of OEM experience with demonstrated expertise in driving I&C system solutions and mentoring technical teams.

As a Principal I&C Engineer YOU will: Lead design and specification of instrumentation and control systems for gas and combustion turbine projects Develop control architectures, P&IDs, I/O lists, and system specifications Serve as primary client-facing technical consultant for design solutions and issue resolution Oversee vendor selection, DCS/PLC configuration, and system commissioning and startup activities Mentor junior engineers and provide technical guidance to design teams Coordinate with multidisciplinary teams on system integration and performance optimization Support field activities and remote technical support with approximately 15% travel YOU are the ideal Principal I&C Engineer candidate if you have: 7-10+ years of instrumentation and control experience with OEMs in gas turbine or power generation (required) Principal or senior-level I&C engineering experience (required) Gas Turbine control system design and implementation expertise (required) Combustion turbine I&C experience (preferred) Strong expertise in DCS and/or PLC systems Client-facing technical consulting and project leadership experience Knowledge of power generation industry standards and commissioning practices Excellent communication and presentation skills Willingness to travel approximately 15% for client support It's a BONUS if you have: Experience with specific DCS platforms (Emerson, Siemens, Woodward, etc.) Turbine control systems and protective logic knowledge SCADA system design and implementation experience Safety-critical systems or SIL experience Advanced commissioning and troubleshooting expertise Project management or engineering leadership certifications Cybersecurity awareness in industrial control systems About Our CLIENT Our client is an engineering consulting firm with over a century of success in the Water Market. Our data driven "smart water" future builds on our heritage and the skill and enthusiasm of the next generation of water professionals. Join a team where your ingenuity, creative thinking, and passion for the water industry will be collaboratively paired with seasoned engineers to address increasing client needs as they respond to megatrends like aging infrastructure, funding constraints, and the impacts of an increasingly variable climate

Who WE Are RCS Staffing is a certified Women-Owned Small Business (WOSB) specializing in the recruitment of professionals for best-of-class companies throughout the United States. Since 1994, RCS recruits top talent for direct hire, temp-to-perm and contract staffing positions and provides customized payroll services. Our Recruiting Specialties consist of all Engineering Disciplines, Project Management, Project Controls, Information Technology, Energy Efficiency and Business Professionals.

RCS is an equal opportunity employer that prohibits discrimination and harassment of any type. RCS recruits, hires, and promotes for all positions without regard to race, color, religion, creed, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity, sex, genetic information or age. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.


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About RCS Staffing

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Charlotte, NC, US

Year founded

1994