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Remote Technical Support Manager Jobs in Naperville, IL

KEYENCE

Field Application Engineer '27

Chicago, IL · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Numerator

Technical Product Manager

Chicago, IL · Remote

$88K - $121K/yr

The Technical Product Manager is responsible for ingesting consumer purchase data in many forms ... Work effectively with remote teams across multiple time zones, domestic and off-shore * Leverage ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with ... Document, prioritize, and track incidents through a ticket management platform while ensuring ...

Generac

Sales Engineer - Data Centers

Chicago, IL · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools ... Provide real-time voiceofcustomer feedback to management * Assist National Account Manager, Account ...

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Showing results 21-40

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Naperville, IL

Remote Technical Support Manager information

See Naperville, IL salary details

$29.5K

$85.8K

$147.3K

How much do remote technical support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote technical support manager in Naperville, IL is $85,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,900.00 and $103,800.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Naperville, IL? For Remote Technical Support Manager jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Naperville, IL look for? The top searched job categories for Remote Technical Support Manager jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Remote Technical Support Manager jobs? Cities near Naperville, IL with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $85,785 per year, or $41.2 per hour.

Technical Operations Analyst with Python, Electronic Trading Systems Preferred - Work From Home

Next Step Systems

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Life

Re-posted 27 days ago

Job description

Technical Operations Analyst with Python, Electronic Trading Systems Preferred - Work From Home
We are currently looking for a Technical Operations Analyst for a great opportunity. The company participates in a wide variety of marketplaces including global futures, equities, commodities, options, fixed income, and cryptocurrencies. Their culture emphasizes teamwork and focuses on continuous integration and test-driven development. This position is 100% Remote.
Technical Operations Analyst Responsibilities:
- Oversee the operation and maintenance of our trading systems, guaranteeing continuity and stability in our production trading environment.
- Develop automation tools to streamline operational processes, reducing overhead and enhancing efficiency.
- Triage, prioritize and troubleshoot complex network and systems issues, ranging from low-level hardware to in-house software applications.
- Work with development to improve the operational stability and functionality of existing and new trading systems.
- Coordinate, plan, and execute firm-wide changes within a global change management framework.
- Understand and account for the needs of all stakeholders.
- On call coverage in a team rotation.
- Support other key initiatives as the business dictates.
Technical Operations Analyst Qualifications:
- Need a bachelor's or associate degree, preferably in a technical area such as computer science or engineering.
- Exceptional communication and collaboration skills.
- Extremely proficient in Python development, including aspects of application requirements, design, implementation and deployment.
- A self-motivated personality with a passion for solving complex problems.
- Proficient in Linux.
- Strong organizational skills, ability to effectively plan and prioritize.
- Understanding of networking concepts such as DNS, HTTP, TCP/IP, UDP, multicast and related protocols.
- Can demonstrate a high level of initiative and the ability to quickly build trust with trading and technology.
Technical Operations Analyst Preferred Qualifications:
- Experience supporting electronic trading systems.
- Prior experience with Grafana or other data visualization tools.
- Familiarity with Atlassian suite of products (Confluence, Jira, Bitbucket).
- Experience with Active Directory, Windows Server and Windows 11.
- Understanding of cybersecurity principles and best practices in operational environments.
Benefits include medical, dental, vision, health savings account, life insurance policy, short-term/long-term disability insurance, employee assistance program, etc.
Keywords: Chicago IL Jobs, Technical Operations Analyst, Python, Linux, DNS, HTTP, TCP/IP, UDP, Multicasting, Grafana, Atlassian, Confluence, Jira, Bitbucket, Windows Server, Active Directory, Electronic Trading Systems, Trading, Financial, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Technical Operations Analysts for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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